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Kelly Ford

Melbourne, FL

4.8
3,131 Reviews
Kelly Ford has been serving the Melbourne community for 42 years. You can count on the Kelly Ford family for the best buying experience, and service after the sale. Stop in today, or find your next vehicle online.
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4305 Pineda Cswy

Melbourne, FL

32940

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Showing 3,131 reviews

September 09, 2021

Great repair work on my truck. The staff were friendly and helpful. The dealership was clean from the repair shop to the new car show room! More

by Leesa M
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Receptionist in the service department., David Skinner
Sep 10, 2021 -

Kelly Ford responded

Leesa, Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact or visit us if you need anything else. Chris Saraceno Vice President and Partner Kelly Automotive Group

September 06, 2021

Always a great experience! Never have had a bad experience More

by rtalbott
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derek Ertz-Berger, David Skinner, DJ Weston, Don Palanzi, Wilson Vazquez, Anthony Fernandez, Dana Jensen
Sep 08, 2021 -

Kelly Ford responded

Thank You taking the time to give The Kelly Ford Team a 5 Star Review Chris Saraceno Vice President and Partner Kelly Automotive Group

August 24, 2021

Derek is great to work with and was always on top of the status of my truck while at Kelly Ford and waiting for a warranty part from Ford. Kelly Ford is now my new Ford dealership to work with, even with i More

by T
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Ertz-Berger
Aug 25, 2021 -

Kelly Ford responded

Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. The Kelly Ford Team

August 22, 2021

My salesman, Andre, is the salesman every customer wants: Very hard working for the customer to answer any question, to get information, to have the car ready with Car Fax history printed, everything I could More

by dougchek.dd
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ryan Kurtz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andre Mannain, Nicholas Lagges
Aug 25, 2021 -

Kelly Ford responded

Thank you so much for this lovely review! We feel so grateful that you chose to come to our dealership. It's wonderful to hear Andre and our team were helpful during your visit. If you have any questions, please don't hesitate to reach out to us again. The Kelly Ford Team

August 18, 2021

In out at no time. Great place to get service More

by Shrtysweet
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Reggie Morton, DJ Weston
Aug 23, 2021 -

Kelly Ford responded

We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. The Kelly Ford Team

August 16, 2021

DJ my service tech was polite and did not try to upsell me but offered options. Vehicle was serviced promptly More

by RJG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
DJ Weston
Aug 19, 2021 -

Kelly Ford responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. The Kelly Ford Team

August 16, 2021

For service, I deal almost exclusively with Derek Ertz-Berger. I've known him for years, and he always takes care of my vehicles. I drop it off, and later in the day he calls to tell me that it's rea More

by ai4gk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Ertz-Berger
Aug 19, 2021 -

Kelly Ford responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! The Kelly Ford Team

August 16, 2021

First time having service at a dealership, was always worried about being pressured in buying a new vehicle or high repair prices. I had an amazing experience even with being short staffed due to covid. More

by twilson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Skinner
Aug 19, 2021 -

Kelly Ford responded

Your kind words and fantastic review are greatly appreciated! I am elated to hear that our team was able to provide you with the pressure-free and knowledgeable service we strive to deliver to each of our guests. Thank you for spreading the word about your excellent experience; we look forward to working with you, your family, and your friends in the future. The Kelly Ford Team

August 11, 2021

Phil did an outstanding job. Very friendly and comfortable. The staff was knowledgeable and pressure free. The vehicle was ready to go, clean and fueled up. More

by Norton
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil Pettus, Nicholas Lagges
Aug 13, 2021 -

Kelly Ford responded

Norton, We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Chris Saraceno Vice President and Partner Kelly Automotive Group

August 03, 2021

Had a good experience, gave me a great deal for my trade and new vehicle. Will be going back for my next vehicle. Will also refer friends and family. More

by Becca
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Karpowich
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Tucker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phil Pettus, Mario Guerra
Aug 04, 2021 -

Kelly Ford responded

Becca, We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Chris Saraceno Vice President and Partner Kelly Automotive Group

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