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Kelly Ford

Melbourne, FL

4.8
3,133 Reviews
Kelly Ford has been serving the Melbourne community for 42 years. You can count on the Kelly Ford family for the best buying experience, and service after the sale. Stop in today, or find your next vehicle online.
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4305 Pineda Cswy

Melbourne, FL

32940

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Showing 3,133 reviews

October 01, 2020

Derrick is my service advisor is always very respectful, helpful and attentive to what services I need to have performed my vehicle. Derrick is very customer service originated which is a pleasant experien More

by KIM M BRYAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Ertz-Berger
Oct 05, 2020 -

Kelly Ford responded

Kim, thank you for the awesome feedback! You're right, Derrick is an excellent service adviser and we appreciate all he does for us! We're very happy to hear that he was there to provide you with great service. The Kelly Ford Team

September 25, 2020

Very friendly atmosphere. Valerie went out of her way to make sure our needs were met. We are very pleased with our purchase. Highly recommend! More

by Gary/Elaine B
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Karpowich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Valerie Donaldson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2020 -

Kelly Ford responded

We cannot thank you enough for your wonderful review of Kelly Ford and for your recommendation! It was a pleasure to assist you and please let us know when we can do so again! The Kelly Ford Team

September 21, 2020

Our sales rep (Henry Sinsabaugh) was excellent. He took the time to understand what we were looking for, gave us options to consider and worked with us concerning our trade in. The process was smooth and n More

by Larry Wiseman
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Karpowich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Henry Sinsabaugh
Sep 24, 2020 -

Kelly Ford responded

Thank you so much for sharing your car shopping experience with us. We're happy to hear you were able to find what you were looking for, including fantastic customer service from Henry and the rest of the Kelly Ford team. Thank you for choosing us for your automotive needs and we look forward to working with you again in the future. The Kelly Ford Team

September 19, 2020

Frank was very attentive and really helpful. I was very confident Kelly Ford would solve my issues and take good care of me. Never thought a car dealership could make me feel this way More

by ron
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Perez
Sep 23, 2020 -

Kelly Ford responded

Thanks for your outstanding review! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, The Kelly Ford Team

September 19, 2020

I usually had a rule to never take my vehicle to a dealer for non warranty work. Kelly Ford changed that. Especially when they employ service advisors like Derek. I won’t take my truck to anybody else. Derek More

by mgodsey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phil Pettus, Derek Ertz-Berger
Sep 23, 2020 -

Kelly Ford responded

Kelly Ford would like to thank you for taking the time to submit this amazing feedback. Our team works hard at maintaining top notch customer service and they will be ecstatic to hear you left our store satisfied. We are very appreciative of your five-star review and recommendation! We thank you for continually trusting us with your car needs and it was a pleasure working with you. We look forward to your next visit! Sincerely, The Kelly Ford Team

September 16, 2020

My salesperson Phil was very pleasant and patient while I decided what vehicle I wanted. as soon as the one i waited for arrived at the dealership he contacted me and was very helpful. I like that Kelly ford More

by adrienneroth
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sandra Van Hook
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phil Pettus
Sep 18, 2020 -

Kelly Ford responded

Adrienne, thank you so much for the wonderful review of your experience at Kelly Ford. Phil is one of the best at his profession, and we feel your review is spot on. We love hearing from great customers like yourself that appreciate all that our dealership is doing to take care of our customers and the community. Thanks again for your business. We hope to see you again soon. Sincerely, The Kelly Ford Team

September 16, 2020

Wilson was very personable and conscientious. He took care of listing all the problems with my Ford Fusion and was able to order the part and get my car back to me earlier than promised. Great service! More

by Dr Pirate
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wilson Vazquez
Sep 18, 2020 -

Kelly Ford responded

Thank you so much for your feedback! We greatly appreciate the opportunity to work with you and earn your business. I will be sure to share your feedback with Wilson. Please let us know if we can ever help you in the future. Sincerely, The Kelly Ford Team

September 15, 2020

Great place with nice people (I wish more of them were wearing mask). They were not pushy or aggressive. Thank you Henry for your communication and honesty. More

by gLopez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Karpowich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Henry Sinsabaugh
Sep 17, 2020 -

Kelly Ford responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. The Kelly Ford Team

September 14, 2020

My service advisor Wilson Vazquez went above and beyond to make it the best service experience - he asked the right questions, took care of my car, guided me to the waiting room and even reset the service More

by jeff
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wilson Vazquez
Sep 16, 2020 -

Kelly Ford responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating, Jeff! It's great to hear Wilson was able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, The Kelly Ford Team

September 13, 2020

From the moment we were greeted by Mr. Tony Ayala, the professionalism, expertise, and friendliness won me and wife over. In fact, every person we dealt with had the same attributes. Even if we hadn't pur More

by resq007
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Ayala
Sep 16, 2020 -

Kelly Ford responded

We really appreciate your feedback. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won’t hesitate to reach out to us. The Kelly Ford Team

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