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Kelly Ford

Melbourne, FL

4.8
3,143 Reviews
Kelly Ford has been serving the Melbourne community for 42 years. You can count on the Kelly Ford family for the best buying experience, and service after the sale. Stop in today, or find your next vehicle online.
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4305 Pineda Cswy

Melbourne, FL

32940

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Showing 3,143 reviews

September 11, 2020

Derek has been taking care of my Explorer for almost a year. He has found warranty solutions for things that I did not even realize were warranteed. He never pushes to have things done that aren't necessa More

by Lynne
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Ertz-Berger
Sep 15, 2020 -

Kelly Ford responded

Thank you for this amazing review of your experience with Derek here at Kelly Ford! The experience you described is exactly what we aim for, and it’s great to know we’re exceeding our goals with our customers! Should you have any questions, feel free to reach out. Otherwise, we’ll see you at your next service appointment! The Kelly Ford Team

August 31, 2020

Great visit! Henry went above and beyond. We enjoyed our experience and will definitely be back for further purchases. We love and feel comfortable with our new vehicle! More

by Cbobsein
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Henry Sinsabaugh
Sep 03, 2020 -

Kelly Ford responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. The Kelly Ford Team

August 30, 2020

I bought a 2014 Hyundai Elantra sport and am very happy with the vehicle. Henry in sales and Mike in finance were great. We traveled from SC to make the purchase and they made for a great experience. I wou More

by Jdubs673
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Karpowich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Henry Sinsabaugh
Sep 02, 2020 -

Kelly Ford responded

Thanks for this marvelous review and congratulations on your new car! We are so pleased that our team was able to provide you with such exceptional service. Enjoy your new vehicle! The Kelly Ford Team

August 30, 2020

I was very impressed with the sales department at Kelly Ford. I originally stopped in and my first contact was with Omar DeJesus and he was very kind and very knowledgeable. After speaking with him and the More

by kampengk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chuck Cooper, Johnnie Walsh, Justin Decker, Omar De Jesús
Sep 02, 2020 -

Kelly Ford responded

Thank you so much for your feedback. We greatly appreciate the opportunity to work with you and earn your business. I will be sure to share your feedback with our team. Please let us know if we can ever help you in the future! The Kelly Ford Team

August 28, 2020

We were quite pleased with the sales department at Kelly Ford, and especially pleased with Derek Ertz-Berger's (service advisor) personal help! We would certainly recommend them to others. More

by Donkay66
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Ertz-Berger
Sep 02, 2020 -

Kelly Ford responded

We cannot thank you enough for your wonderful review of Kelly Ford and for your recommendation! It was a pleasure to assist you and please let us know when we can do so again! The Kelly Ford Team

August 27, 2020

Wife and I went to Kelly Ford to look at trucks. We found a Ranger which we liked. Justin our salesman made everything very easy. We told him what our situation was and he delivered. There was no going back More

by Maxroni28
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Karpowich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Decker
Sep 01, 2020 -

Kelly Ford responded

We really appreciate your feedback,. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won’t hesitate to reach out to us. Best, The Kelly Ford Team

August 24, 2020

Omar was helpful in many ways and even taught me how to drive a manual transmission. Will be recommending this location to friends and family. More

by eddieleewoods
Recommend Dealer
Yes
Employees Worked With
Omar De Jesús
Aug 27, 2020 -

Kelly Ford responded

We really appreciate your feedback, Eddie. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won’t hesitate to reach out to us. Best, The Kelly Ford Team

August 23, 2020

It is always a pleasure working with Derek for service/maintenance on our F150. He is very pleasant, knowledgeable and customer care oriented. Great job Derek! More

by Darrell & Carolyn
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Ertz-Berger
Aug 26, 2020 -

Kelly Ford responded

Hi Darrell and Carolyn, and thank you for this great review! We're happy to hear that Derek took care of you! He is a great asset and we appreciate all that he does. The Kelly Ford Team

August 21, 2020

This is a really professional service rep, knowledgeable of the job and willing and able to help meet my vehicle needs. Thank you for all your help. More

by karleenruss
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
DJ Weston
Aug 26, 2020 -

Kelly Ford responded

Hi and thank you for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at Kelly Ford. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! The Kelly Ford Team

August 18, 2020

We were very pleased with the sales department of Kelly Ford. They were very personable and had a good knowledge of what we were looking to purchase and we were given a reasonable price. Pleasure to work More

by rafanellodonna
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chuck Cooper, Justin Decker
Aug 21, 2020 -

Kelly Ford responded

Thanks for the kind review! Anytime our customers let us know that they had a very pleasant purchasing experience, it brings us great joy. We invite you to return to our Service Center for more of the same when it's time for your first oil change. The Kelly Ford Team

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