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Kelly Ford

Melbourne, FL

4.8
3,140 Reviews
Kelly Ford has been serving the Melbourne community for 42 years. You can count on the Kelly Ford family for the best buying experience, and service after the sale. Stop in today, or find your next vehicle online.
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4305 Pineda Cswy

Melbourne, FL

32940

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Showing 3,140 reviews

January 23, 2019

Awesome! Kelly ford really cates about their customers and follow thru with you. Rob Saslow went above and beyond. I was very impressed with the kelly ford fam More

by Retac711
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lee Mercier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Saslow, Tabby Collins, Cheryl Shaton, Sean Krisanda, Derek Ertz-Berger, Lindsay Ritenour, Frank Perez, Jim Wilson
Jan 24, 2019 -

Kelly Ford responded

Kelly Ford, thank you for taking the time to leave us such a great review! We appreciate every hard-working member of our sales team, and we are thrilled to know Rob went above and beyond to help you find a vehicle that was right for you. If you have any additional comments and/or questions, please feel free to contact us directly! Best, The Kelly Ford Team

January 22, 2019

daughter new explorer Your sales manager Zeth was able to acquire the car my daughter wanted from another dealership within a day. Her first choice was not exactly what sh More

by puravida
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sandra Van Hook
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Kurtz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : All associates in showroom great. Charlie should be on Comedy Central!, Charlie Algieri-McCarthy, Zeth James, Lindsay Ritenour
Jan 22, 2019 -

Kelly Ford responded

It is great to know that we were able to provide you and your daughter with a pleasant time purchasing your new car. If you ever have any automotive needs in the future, don't hesitate to contact us at any time. Best, The Kelly Ford Team

January 22, 2019

Rob Saslow great to work with Rob Saslow is a great person to work with and is always willing to go the next step to make the buying experience easy and with no hassles at all More

by krss
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rob Saslow
Jan 22, 2019 -

Kelly Ford responded

Congratulations on your new purchase! Thank you for taking the time to write about your experience with us. Your glowing review is a reflection of our dedication to going the extra mile to please our guests. I’m so happy to hear we were able to help find the perfect vehicle for you. We would love to work with you again. Best, The Kelly Ford Team

January 22, 2019

Best car buying experience. Hands Down! I cannot say enough good things about everyone who made this experience so positive. Rob Saslow was patient, knowledgeable, and friendly from the mome More

by TinaMichele
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rob Saslow, Zeth James, Lindsay Ritenour
Jan 23, 2019 -

Kelly Ford responded

Thank you so much for leaving this awesome review of our dealership. Rob truly is an outstanding member of our team who, like all of our employees, is dedicated to providing our customers with a convenient, hassle-free vehicle-buying experience. We’ll be sure to share this feedback, and if you ever need anything else from us, don’t hesitate to let us know. Until then, we hope you’re enjoying your new ride! Best, The Kelly Ford Team

January 22, 2019

Very relaxed purchase Rob Saslow worked at our pace and listened to our needs. Then Lindsey in finance did a fantastic job with all the paperwork. We will recommend these t More

by Tif
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rob Saslow, Charlie Algieri-McCarthy, Lindsay Ritenour
Jan 23, 2019 -

Kelly Ford responded

I am happy to hear your time spent with Rob and Lindsey was pleasant. Congratulations on your new car! If you have any questions or need any further assistance, please come back to visit us. We look forward to seeing you in the future. Best, The Kelly Ford Team

January 22, 2019

Great complimentary service ! Was there for airbag recall fix. Lee helpful, called me when they were done. I asked if I could get an estimate on a minor part on the front bumper at More

by Red Mustang recall / bumper
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lee Mercier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Biansco
Jan 22, 2019 -

Kelly Ford responded

We strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don’t hesitate to reach out to us for anything else. Thank you for choosing Kelly Ford's Service Department. Best, The Kelly Ford Team

January 19, 2019

Good experience. Your service advisor Derek did a great job of getting the problem solved and taken care of. He is great to deal with and cares for the customer. More

by john82
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Ertz-Berger
Jan 21, 2019 -

Kelly Ford responded

Thank you for the great feedback! We are so happy to hear that you have enjoyed your visit here at our dealership! Derek is a great asset and we're thankful to have him on our team. We appreciate your business! Best, The Kelly Ford Team

January 19, 2019

A++ Hands down, an awesome experience! These guys rock! First and foremost, I would like to start out by saying the entire buying experience at Kelly Ford was the best, most pleasant experience I have had i More

by Paul in Satsuma, FL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phil Pettus, Johnnie Walsh
Jan 21, 2019 -

Kelly Ford responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Best, The Kelly Ford Team

January 18, 2019

Great service and Awesome & Best Service Advisor I have had issues in the past Derek Ertz-Berger was great from the time I walked in till my car was done! He took care of everything, including settin More

by Johnsinfo1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Ertz-Berger
Jan 21, 2019 -

Kelly Ford responded

It’s great to know that Derek provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Best, The Kelly Ford Team

January 18, 2019

Truly amazing service! After a traumatic car accident, I spoke with Charlie who immediately pointed us to John Alligood. Both John and Charlie took excellent care of us and More

by jslater
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Cotton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charlie Algieri-McCarthy, John Alligood, Lindsay Ritenour
Jan 21, 2019 -

Kelly Ford responded

We’re delighted to hear of your positive experience at our dealership! We always strive to provide the utmost in customer service and quality, and it makes us happy to know that you feel you experienced these values first hand. We hope you continue to choose us for all of your future automotive needs, and we hope to see you again soon. Until next time, have a great day! Best, Kelly Ford Team

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