Kelly Ford - Service Center

My son purchased a 12 year old Used car a while back and we needed to have some work done to get the vehicle in shape. After taking the vehicle to another Service Station and failing to get an inspection s we needed to have some work done to get the vehicle in shape. After taking the vehicle to another Service Station and failing to get an inspection sticker due to a check engine light coming on, that station recommended replacing the catalytic converter and water pump which was "leaking" to rectify the problems. After asking around, a friend referred me to Thomas Ford Quick Lane. Brian and his crew performed a thorough inspection and suggested the converter looked fine and I should try replacing the Oxygen sensors to see if that would fix the emission problem. It did. In addition he explained that the anti-freeze leak was not because I needed a new water pump, but rather it was caused by a loose hose clamp which they promptly fixed. In both instances, I feel Brian and his crew acted in my best interest, fixed ony the problems that needed fixing and explained the problems and my options at every stage along the way (not to mention saving me money). I was so impressed with the Service and professionalism of Brian and his staff, that I ordered New Tires for my Wife's Ford Taurus X that day. I needed tires but was planning on buying tires at a later time and maybe at a different place. The service I got that day convinced me that I would get better value & Service from Brian and his crew, than I would get from any discount tire store any day. It was an excellent service experience and I will be telling my friends. More

I have NEVER had my previous vehicles serviced at the dealer after the warranty was up. I worked at several auto dealers during high school and college. As a result, I developed a severe miss-trust of au dealer after the warranty was up. I worked at several auto dealers during high school and college. As a result, I developed a severe miss-trust of auto dealers. This ended in 2001 when I bought my first Ford. Shortly after my warranty was up, Thomas Ford had several opportunities to take advantage of me as a customer. Having worked in dealerships I am aware of certain tactics that can be of questionable nature and help to increase revenues. Thomas Ford did not use these tactics, and as a result I have become not only a loyal Thomas Ford service customer, but also a devoted ford truck customer for the first time. I even thinking of having my wife's new Toyota serviced there! More

Very friendly staff and very accomodating when you have a problem and need to get quick service. Repair and maintenance work is very thorough and good quality. Parts are pricey like most dealerships, but the problem and need to get quick service. Repair and maintenance work is very thorough and good quality. Parts are pricey like most dealerships, but they will bend a little if you talk to them. I have bought five vehicles from this dealership, mainly because they're professional and easy to deal with, for both sales and service. More

The service dept.in my mind is one of the best that i The service dept.in my mind is one of the best that i have ever delt with.everyone in the dept were great to work with and the rental dept always has The service dept.in my mind is one of the best that i have ever delt with.everyone in the dept were great to work with and the rental dept always has one i need to rent I have been coming to thomas ford for about 10 years and have bought new and used cars which were what i expected when i bought them and thomas ford has maintained all of my ford cars and i will keep coming back as long as they are around. More

Had roadside breakdown on Route 128 in my 1998 CrownVic friday morning. Called Thomas Ford - talked to TJ - got phone number of tow service who arrived in 15 min. Car was looked at within 2 hours and an es friday morning. Called Thomas Ford - talked to TJ - got phone number of tow service who arrived in 15 min. Car was looked at within 2 hours and an estimate of $1500+ for fixing problem plus a series of unrelated repairs which I authorized. Car was ready by Monday lunchtime with problem fixed plus much improved steering/brakes. Drove home to Maryland tuesday. More

Thomas Ford thank you for always making me feel like family . Anytime i need to come in for service it's not a big deal . The service staff is so friendly they even know my voice, when i call in for se family . Anytime i need to come in for service it's not a big deal . The service staff is so friendly they even know my voice, when i call in for service. Where can you get this type of special customer service ? Thomas Ford That's where!!Thank you Barbara,Scott Tarr and TJ for always being so kind and most friendly . You have a true customer for life . Ms. F.E.Bailey More

the dealership is very convient,because i live in beverly and appointments where very short and accomodating.service was good and finished when promised.I had oil changes for the past three years and very sa and appointments where very short and accomodating.service was good and finished when promised.I had oil changes for the past three years and very satisfied with services and customer service giving. More

Great performance of entrusted vehicle Car came out of service clean and running smoothly. Price of repair was low and length of time in shop was quick. Staff is always friendly and professional, I h service clean and running smoothly. Price of repair was low and length of time in shop was quick. Staff is always friendly and professional, I have many years of putting autos in shops for repairs and this level of service stands out loud and clear welll above other service departments and garages. There is a rental guy ready and willing to help and does so happily and in economical ranges. My vehicle is trusted to nobody else for major work. They even have a thrifty place for small backyard type services as oil changes ,, tire rotation, next to the dealership that honors warranty work or is able to certify work for recommended service needs. They honor credit cards and have a clean waiting area with plenty of things to do while waiting if one so chooses. the auto when out of shop is parked handy the customer. the bills are clear and explained by the service department to my satisfaction. They call me when the vehicle is ready for pickup and when called the dealershp answering system is quite easy to navigate. I find the detailed prompts on it convenient and time saving. I am convinced Ford goes over the top to please thier customers with a proactive philosophy in customer service. Thank you, Thomas Ford for being there when it counts, a true friend. More

In today's busy times and with an economy that is suffering, it is so dearly appreciated to be treated as well as I am treated by the Service Department at Thomas Ford! It was easy to get my appoi suffering, it is so dearly appreciated to be treated as well as I am treated by the Service Department at Thomas Ford! It was easy to get my appointment, easy to drop off my truck... I was called by the Service Manager, all work that needed to be done was fully explained, an accurate estimate given and the work done in a timely manner. I do not believe any other dealership will ever touch my truck again, Thomas Ford has brought me into their "family" and they honor every commitment made! Respectfully, Thomas Hewett More

As a new customer I did not know what to expect. T.J. took the time to really listen to my problems and gave me specific choices about repair options. He was very informed and had a great sense of humor. took the time to really listen to my problems and gave me specific choices about repair options. He was very informed and had a great sense of humor. The car was ready on time and was clean. The car runs very smoothly and I will definately return. I came to Thomas Ford on the recommendation of my old dealership, North Shore Lincoln-Mercury because they were closing. I am very happy I did. More