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Kelly Honda - Service Center

Lynn, MA

3.9
511 Reviews

511 Reviews of Kelly Honda - Service Center

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January 24, 2024

They have really nice customers service y very professional people working at service department!! They are friendly staff . More

by edwinguz13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerson Deleon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Garcia
Feb 07, 2024 -

Kelly Honda responded

Thank you so much, Edwin! We're happy to see that both Ryan and Jerson took excellent care of you and were so helpful and friendly. If there is anything else we can do for you, please do not hesitate to reach out!

January 08, 2024

No vacuum and no car wash after serviced Inspection sticker applied on the windshield not straight and not cleaned More

by tnguyenma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Morgan Murphy
December 14, 2023

I took my car to be serviced at kelly Honda , service department was excellent as always. I strongly recommend kelly Honda service department. More

by larbibousbaa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eber Navarrete
5.0
This rating includes all reviews, with more weight given to recent reviews.
Said Bousbaa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Morgan Murphy
December 14, 2023

Good levels of service, fast and thorough in their review of car issues. Prompt and polite More

by Willie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nery
December 11, 2023

Great service and excellent assistance by Morgan. She explained everything in detail and it was a great visit. More

by Hondafan76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan Murphy
Dec 12, 2023 -

Kelly Honda responded

On behalf of Morgan, thank you, Hondafan76! We are happy to see that you experienced great service and Morgan took excellent care of you. If there is anything else we can do for you, please do not hesitate to reach out!

December 11, 2023

Kelly Honda makes it super easy to service your vehicle, buy a new or used vehicle, and get parts for your Honda. Couldn't be happier with the entire team at Kelly Honda! I'll be back soon for more service! More

by Nikosuave9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eber Navarrete
5.0
This rating includes all reviews, with more weight given to recent reviews.
Said Bousbaa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melanie Diaz
Dec 12, 2023 -

Kelly Honda responded

Hi Nick! We are so happy to see that hear that our team has made it easy for you to service your vehicle, buy new or used vehicles, and obtain parts for your Honda. Customer satisfaction is our top priority, and it's fantastic to know that you are pleased with the service you've received. We appreciate your kind words and your loyalty to us. We look forward to serving you again when you return for more service. If there's anything specific you'd like to share or if you have further feedback, please don't hesitate to reach out!

November 22, 2023

Very hard to book or speak to anyone in service drpt. Tried booking online but was unable to. Called a few times before I actually got to speak to someone. When I called and asked if I needed service f More

by nancykeen13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t see anyone here that I dealt with on saturday
November 15, 2023

The worst service of all, from the top down, no one is there to help which is appalling, especially with a lease. I have been lied to by your service personnel and worse of all the manager and when presse More

by just fed up
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Rumson
1.0
This rating includes all reviews, with more weight given to recent reviews.
November 09, 2023

The service is always good. The employees are courteous, friendly and helpful to their customers. I am always pleased with the results of my service. I love my Honda Accord. More

by phil-sue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rumson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2023 -

Kelly Honda responded

Hi Phil! We just wanted to reach out and say thank you for taking the time to share your recent experience with us! Our team is committed to providing courteous and friendly service, and we're so glad that you are continuously pleased with the results of your service. We're just as thrilled as you are about your Honda Accord! Your satisfaction means a lot to us, and we're grateful for your ongoing support. If there's anything more we can do to make your experiences even better, please don't hesitate to let us know!

Nov 11, 2023 -

phil-sue responded

I like the coupons whenever I have my car serviced. Keep them coming. With the economy being the way it is, those coupons are appreciated.

November 02, 2023

Easy check in and courteous. Professional and always with a smile. Staff treats you with respect and will answer any question you may have. More

by Jaclin43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rumson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2023 -

Kelly Honda responded

Thank you so much, Jaclin, for taking the time to share your recent experience with us! Our staff is dedicated to providing exceptional service with a smile and making sure our customers feel valued and respected. We're here to assist with any questions and provide the information you need to make informed decisions!

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