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514 Reviews of Kelly Honda - Service Center
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November 15, 2023
The worst service of all, from the top down, no one is there to help which is appalling, especially with a lease. I have been lied to by your service personnel and worse of all the manager and when presse there to help which is appalling, especially with a lease. I have been lied to by your service personnel and worse of all the manager and when pressed for more answers or solutions that same manager just says let me call you back and never does. I had to take my car to another Honda location which confirmed that my part for my leased car was UNDER WARRANTY and it was Honda's responsibility to complete repairs. This is the latest example of the deplorable customer service I have experienced from Kelly Honda in Lynn. This is on top of the bad attitude from staff, being charged more than what was quoted and communicated, and being charged for services that were covered under the plan when buying a car. My recommendation to anyone is DO NOT BUY OR LEASE a car from Kelly Honda they will sell you a dream that is all they care about. More
by just fed up
Employees Worked With
November 09, 2023
The service is always good. The employees are courteous, friendly and helpful to their customers. I am always pleased with the results of my service. I love my Honda Accord. The employees are courteous, friendly and helpful to their customers. I am always pleased with the results of my service. I love my Honda Accord. More
by phil-sue
Employees Worked With
November 02, 2023
Easy check in and courteous. Professional and always with a smile. Staff treats you with respect and will answer any question you may have. Professional and always with a smile. Staff treats you with respect and will answer any question you may have. More
by Jaclin43
Employees Worked With
November 02, 2023
Very friendly staff. Employees are always professional and helpful. I had service done to my car today. It took a little longer than I anticipated. Overall I had a pleasa Employees are always professional and helpful. I had service done to my car today. It took a little longer than I anticipated. Overall I had a pleasant experience. More
by Jillfurlong1
October 31, 2023
Good service very professional and friendly the explanation af what service I was getting was very clear explanation af what service I was getting was very clear More
by Wagner81leguisamon
Employees Worked With
October 25, 2023
I went for service but it was horrible and as always overpriced changed a 30 dollars part and chargers me 500 and labor it’s horrible. overpriced changed a 30 dollars part and chargers me 500 and labor it’s horrible. More
by will2809
Employees Worked With
October 18, 2023
I reecently had my 2021 CRV serviced. This is my 4th car that I have purchased at Kelly. My experience was quite upsetting with the employee whom was dealing with me. I am 78 years old an This is my 4th car that I have purchased at Kelly. My experience was quite upsetting with the employee whom was dealing with me. I am 78 years old and was not appreciative in the tone of voice that she had spoken to me. This will make my decision not to have my vehicle serviced at this dealership anymore,or even purchase my next vehicle More
by C.BROWN62
Employees Worked With
Morgan Murphy
October 12, 2023
Cody made the car buying process swift and easy. I was hesitant to come in as other dealerships in that past have made the car buying experience anything but pleasant. Thankfully, Cody is wonderful I was hesitant to come in as other dealerships in that past have made the car buying experience anything but pleasant. Thankfully, Cody is wonderful at his job and knowledgeable about the vehicles I had questions about. I will definitely be coming back to see Cody for all future car purchases. Thank you so much! More
by Lillian
Employees Worked With
Cody Michael
August 09, 2023
I liked my sales person Jonathan. Staff in the service area were inattentive and defensive Staff in the service area were inattentive and defensive More
by paulette572
July 17, 2023
Morgan and the KH/Lynnway Service Team are always so incredibly professional and efficient. This dealership (where I also bought this vehicle outright in 2016) is always very clean and accommodating to incredibly professional and efficient. This dealership (where I also bought this vehicle outright in 2016) is always very clean and accommodating to us customers, making us feel welcomed, remembered, and as if we're part of the Honda family. They try to go above and beyond, and I was grateful again for that when they serviced my vehicle last week. Thank you! More
by GJP
Employees Worked With
Morgan Murphy
