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Kelly INFINITI
Danvers, MA
1,077 Reviews
In 1989, Brian Kelly was awarded the very first INFINITI dealership in the world. Based on our reputation, performance for sales, service, and the ever important customer satisfaction, the Japanese automaker determined that the Kelly Automotive Group was the single most deserving company to sell their product line.
We are located at 155 Andover Street, Danvers, Massachusetts. We take pride in our helpful staff and we will do everything to make your new or used INFINITI car buying experience the best you have ever had. We're always happy to help our INFINITI service and parts clients as well.
We have helped many people from the communities of Boston, Lynnfield, Peabody and the greater North Shore area get into the luxury INFINITI vehicle of their dreams and we hope to help you as well in the future.
With a large selection of INFINITI models for local Massachusetts area consumers to choose from, we're sure you'll find the right vehicle for your needs at our dealership. Visit us today or visit us online at our Kelly INFINITI website. Thank you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,077 reviews
June 25, 2019
Excellent Customer Service!!! I spoke with Eric Alterio of Kelly INFINITI. I told him what I was looking for and when I was available to go to dealer for test drive. He made a call I spoke with Eric Alterio of Kelly INFINITI. I told him what I was looking for and when I was available to go to dealer for test drive. He made a call for me spoke to Manager Alex at Kelly Jeep Chrysler. He was very professional and I was treated exceptionally. Thank you Eric for your amazing customer service!!! More
by DD
Employees Worked With
June 24, 2019
Great consumer experience! The customer service was great! Very accommodating. Coke was very pleasant to deal with and provided exceptional service. He exceeded my expectatio The customer service was great! Very accommodating. Coke was very pleasant to deal with and provided exceptional service. He exceeded my expectations in solidifying my purchase. More
by Customer service excellence
Employees Worked With
Kell Falite, Cole Barressi
June 21, 2019
Pricing I really like the Tahoe that I purchased. The sales person was very accommodating and informative. I was prepared to pay the difference between my I really like the Tahoe that I purchased. The sales person was very accommodating and informative. I was prepared to pay the difference between my trade and sale price of the Tahoe but I was told that in order to get that price, I had to finance the vehicle. Not only did I not get to select the lender, but I was not asked for how long I wanted the loan for or was I given a competitive rate of 3.5% as my FICO score of 800+ warrants but got 5%+ interest. Now this is costing me $3900 in interest for a loan that I did not need or want. Not to mention the increase in my auto insurance because I do not hold the title of the vehicle. Spent way too much time pitching warranty. More
by Bowtie
Employees Worked With
Chris King, Wilson Martinez
June 18, 2019
Great experience Can not say enough about my car shopping experience at Kelly Infiniti. From making my appointment to the delivery of my car to NH it was a perfect exp Can not say enough about my car shopping experience at Kelly Infiniti. From making my appointment to the delivery of my car to NH it was a perfect experience More
by Theo1959
June 18, 2019
Stay far away!! This place is the biggest scam ever! They approve your credit one week and the next week deny you! When asked why did I suddenly get denied, there res This place is the biggest scam ever! They approve your credit one week and the next week deny you! When asked why did I suddenly get denied, there response is “it’s a finger pointing game.” No one can give me a straight answer! Stay clear of this place!!! More
by 1K.c
Employees Worked With
Peterson Charles, Kell Falite
June 08, 2019
Customer Service Review Just want to thank Frank who greeted me when I drove in. He handled the paper work promptly and professionally. He gave me an estimate of how long th Just want to thank Frank who greeted me when I drove in. He handled the paper work promptly and professionally. He gave me an estimate of how long the service would take and followed up with a call when it was ready to go. He did a great job More
by Dizzy, Don 789
Employees Worked With
Frank Falco
June 02, 2019
Peter was awesome Outstanding customer service and thorough. I know what is needed coming up before winter and the history of all services done on vehicle. Peter was ve Outstanding customer service and thorough. I know what is needed coming up before winter and the history of all services done on vehicle. Peter was very personable and professional. More
by Mario
Employees Worked With
Peter Jervinis
May 30, 2019
New tire I went in without an appt because my tire needed air. They were all more than welcoming and assured me they’d take care of it and they did. I went in without an appt because my tire needed air. They were all more than welcoming and assured me they’d take care of it and they did. More
by lugucc
May 28, 2019
Excellent service experience! My loaner vehicle was ready for me when I got there. Frank in service was prompt with getting me in and out quickly and updated me daily regarding the My loaner vehicle was ready for me when I got there. Frank in service was prompt with getting me in and out quickly and updated me daily regarding the status of my vehicle. The service manager (Matt) was so kind and helpful upon pick up, answering all remaining questions and also taking the time to help me set up my blue tooth which I was having trouble doing. Thanks for the great experience! More
by SANDLER.KELLI
Employees Worked With
Matt Shafman, Frank Falco
May 20, 2019
Oil change Ryan let me know that during the inspection they found a problem that didn’t need to be fixed right away just monitored for the Tim being. Was in an Ryan let me know that during the inspection they found a problem that didn’t need to be fixed right away just monitored for the Tim being. Was in and out fairly quickly More
by Bac2112
Employees Worked With
Ryan Seely
