Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Kelly INFINITI
Danvers, MA
1,077 Reviews
In 1989, Brian Kelly was awarded the very first INFINITI dealership in the world. Based on our reputation, performance for sales, service, and the ever important customer satisfaction, the Japanese automaker determined that the Kelly Automotive Group was the single most deserving company to sell their product line.
We are located at 155 Andover Street, Danvers, Massachusetts. We take pride in our helpful staff and we will do everything to make your new or used INFINITI car buying experience the best you have ever had. We're always happy to help our INFINITI service and parts clients as well.
We have helped many people from the communities of Boston, Lynnfield, Peabody and the greater North Shore area get into the luxury INFINITI vehicle of their dreams and we hope to help you as well in the future.
With a large selection of INFINITI models for local Massachusetts area consumers to choose from, we're sure you'll find the right vehicle for your needs at our dealership. Visit us today or visit us online at our Kelly INFINITI website. Thank you!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,077 reviews
March 28, 2019
Wonderful experience after being to a different dealership multiple times for repairs. My car is finally driving like new. Proper diagnostics were determined and Ryan wa after being to a different dealership multiple times for repairs. My car is finally driving like new. Proper diagnostics were determined and Ryan was extremely personable. More
by Riotre
Employees Worked With
Ryan Seely
March 27, 2019
Highly recommend this dealership for Sales, service etc....f If there were 10 stars I would choose 10! Ive been a customer of this dealership for the past 17 years and would highly recommend it in all areas from If there were 10 stars I would choose 10! Ive been a customer of this dealership for the past 17 years and would highly recommend it in all areas from sales, finance and service it doesn’t get any better......thank you !!!! More
by KimF113
Employees Worked With
Other Employees :
Brian Heney, Adam Figueroa, Frank Falco, Kell Falite, Ryan Seely
March 27, 2019
Service Department experience The customer service that I received from Matt was the best. There was an issue getting the paint to fix some minor scratches on my car. Matt called m The customer service that I received from Matt was the best. There was an issue getting the paint to fix some minor scratches on my car. Matt called me several times to keep me informed and to let me know that he didn’t forget me. I appreciated the updates. Car has been fixed and Matt provided excellent service. Thanks, Matt and service department team! More
by tula04
Employees Worked With
Matt Shafman
March 17, 2019
Customer Service Dealership has a top rated service dept makes it easy for the car owner. They are very pleasant and respectful. Land Rover dealership should take a le Dealership has a top rated service dept makes it easy for the car owner. They are very pleasant and respectful. Land Rover dealership should take a lesson from Kelly Infinity. I came back to Kelly infinity and will continue with them in the future. Great cars!! Pete in customer service was thorough and kept me update on the service of my vehicle. More
by Shelly
Employees Worked With
Peter Jervinis
March 14, 2019
One word will do it Outstanding They notified me via email that my car was due for routine maintenance. The email had a link to make the appointment. They were there to greet me when They notified me via email that my car was due for routine maintenance. The email had a link to make the appointment. They were there to greet me when I showed up. I provided them with the work that I wanted to do. They told me that the work would be done within 90 minutes and it was. The service manager gave me a readout when the work was completed The entire process went smoothly without a hitch. The entire process was outstanding More
by Don senior
Employees Worked With
Another gentleman greeted me and did a great job of answering my questions. I didn’t get his name, Ryan Seely
March 11, 2019
Outstanding service Ryan was awesome. He answered all my questions and was very helpful having my vehicle repairs kept up to date. He also brought my car through the wash Ryan was awesome. He answered all my questions and was very helpful having my vehicle repairs kept up to date. He also brought my car through the wash when an assistant was not available. More
by Mario
Employees Worked With
Ryan Seely
March 11, 2019
Excellent service Ryan did an excellent job of having my car examined and communicating the work that needed to be done. He updated me throughout the day and I felt li Ryan did an excellent job of having my car examined and communicating the work that needed to be done. He updated me throughout the day and I felt like he was looking out for my well-being the entire time. Excellent service! Thank you Ryan. More
by JanetK
Employees Worked With
Ryan Seely
March 07, 2019
Excellent Service Ryan provided an excellent service during the repair of my Infiniti. He let me know exactly what needed to be replaced and why. He kept me informed Ryan provided an excellent service during the repair of my Infiniti. He let me know exactly what needed to be replaced and why. He kept me informed every step of the way, and I was never guessing about the status of my car, or when it would be ready for pickup. If I had a question, he responded quickly. He even set me up at Enterprise when the dealership loaner cars were unavailable, walking me over himself to see that I was taken care of. He was professional and helpful throughout the entire process, and I will never take my car anywhere else as long as he is working there! More
by 839rachael
Employees Worked With
Ryan Seely
March 06, 2019
TERRIBLE CUSTOMER SERVICE!!! I've had 2 years of terrible experience with their QX30 lease. I've voiced my concerns with several of their employees and keep I getting the run arou I've had 2 years of terrible experience with their QX30 lease. I've voiced my concerns with several of their employees and keep I getting the run around with no amicable resolution. After they've made the sales transaction they seem to care less about any inconveniences they may have caused. They refuse to repurchase their faulty vehicle. I can go on for pages with examples of their awful service, the main one being having dropped my car there while on vacation, upon my return they had not ordered the part for the repair. A month and a half later without my vehicle for electrical repairs and still making payments on it is the current situation due to the part being on "back-order". Please do not ever purchase/lease from here; it will be a complete waste of your time and money. I had a better experience at Kelly Nissan in Lynnfield. More
by SONIAC1982
Employees Worked With
Adam Figueroa, Jasmin Seifija, Frank Falco
March 06, 2019
whit glove treatment My experience was a white glove rating . From my first phone call to the service team they worked around my schedule for scheduling my appointment. an My experience was a white glove rating . From my first phone call to the service team they worked around my schedule for scheduling my appointment. and also setting up a loaner car when needed.. Great service!!! More
by Shep24
Employees Worked With
Matt Shafman, Ryan Seely
