Kelly INFINITI

Less than stellar service experience We brought our leased car in for a variety of reasons including a bolt or cable that came loose that cause rattling and wind noise on the highway, an We brought our leased car in for a variety of reasons including a bolt or cable that came loose that cause rattling and wind noise on the highway, an audio issue where the dvd turned off or more frequently the volume disappeared frequently and you had to turn the knob up substantially to get the sound back, an alignment issue and an oil and filter change. The oil and filter change alone were over $300, which is ridiculous. The car was ready quickly and I was given a loaner, which was helpful. Also, the car was ready late afternoon and I couldn’t pick it up. They held it and were fine with me picking up the next morning. My disappointment lies in that all the issues were not fixed. The audio/dvd player issue still remains and occurred 3 times when I drove home the 20 mins. Also, no one even attempted to vacuum, wipe down or wash the car. We have had experience with many dealerships both in loan and purchase situations, and they always provide a complimentary cleaning/vacuuming service. While not paid for, it shows to me what they think of their customers. More

Great work Staff was friendly and hard working to get everything. Went out of there way to ensure needs were met. They called back immediately if they were not Staff was friendly and hard working to get everything. Went out of there way to ensure needs were met. They called back immediately if they were not available to take your call, and made sure the car you wanted was the car you got. More

Engine light on Ran a diagnostic. Found no problem with engine. Reset computer. Told that if line comes on to bring back to Infiniti for repair or reset. Ran a diagnostic. Found no problem with engine. Reset computer. Told that if line comes on to bring back to Infiniti for repair or reset. More

Professional and Ryan was on top of my starting problem I was very pleased that he was constant and he communicated extreamly well.He treated me with respect and wasn't overpowering. Thanks again Ryan see y I was very pleased that he was constant and he communicated extreamly well.He treated me with respect and wasn't overpowering. Thanks again Ryan see you for my next service call. More

Excellent Customer Service Kelly Infiniti stays on top of everything. The folks in customer service are thorough, they listen well and communicate well. My last two visits I wa Kelly Infiniti stays on top of everything. The folks in customer service are thorough, they listen well and communicate well. My last two visits I was taken care of by Frank Falco. He was great! More

Good experience. Kevin R was very helpful/knowledge than Worth the trip price was good no high pressure sale friendly and knowledge car was ready when promised things that needed to be taken care of were wou Worth the trip price was good no high pressure sale friendly and knowledge car was ready when promised things that needed to be taken care of were would recommend More

How it should be Everyone was super responsive and helpful. The folks know their cars and we quickly found the right fit. Purchasing the vehicle was simple and strai Everyone was super responsive and helpful. The folks know their cars and we quickly found the right fit. Purchasing the vehicle was simple and straightforward. Would absolutely recommend! More

slow service Had terrible service on last three visits, first time went in for service there were no longer cars, second had a loaner but the parts were never orde Had terrible service on last three visits, first time went in for service there were no longer cars, second had a loaner but the parts were never ordered. Third visit for just an oil change took over two hours. On all of the visits while I was waiting the service person never gave me any updates More

"Above and beyond" I strongly recommend this dealer. They always have a brand new loaner car when i take the car in for service. I leased a QX60 from them three years a I strongly recommend this dealer. They always have a brand new loaner car when i take the car in for service. I leased a QX60 from them three years ago. Every time i have had service they are professional and courtesy. Matt Shafman has always made sure my car was ready and service was completed before i came in to pick up. They even wash the car ever time i get service. The interior lights would not turn on i called and told them, they said to just bring it in without an appointment and they would take a quick look it was just a fuse only 5 minutes to fix and then they washed it. Love this place. More