Kelly INFINITI

Service Great dealership for sales and service. Adam and Matt in service top notch. Since I moved from Mercedes to Infiniti it has been a great experience. Great dealership for sales and service. Adam and Matt in service top notch. Since I moved from Mercedes to Infiniti it has been a great experience. More

Victor Chaves is a excellent service advisor I love the reception I have by Victor Chaves, he is a excellent and best service advisor at Kelly Infiniti. Thank you Victor Chaves for your help. I love the reception I have by Victor Chaves, he is a excellent and best service advisor at Kelly Infiniti. Thank you Victor Chaves for your help. More

Service Left my car for service before vacation - car was repaired and washed upon my return. They also saw to it to mechanically inspect the car and fix rema Left my car for service before vacation - car was repaired and washed upon my return. They also saw to it to mechanically inspect the car and fix remaining items under warranty Awesome More

Top-notch customer service !!! My experience at this place is a great one. From the start, the receptionists at the front desk greeted me with genuine smiles and were so quick to a My experience at this place is a great one. From the start, the receptionists at the front desk greeted me with genuine smiles and were so quick to assist me. Then, I had the pleasure to meet and work with Shawn. Shawn is astonishing, he is very pleasant, courteous, knowledgeable, and more importantly patient as I had a lot of questions and concerns. He had took the time to explain everything to me from beginning to end. The differences between financing and leasing, the pros and cons. He made everything clear for me and his answers were nothing but honest. Then, I met with Lisa, she is a pleasure to work with, she is very honest, courteous and was very helpful in helping me make my purchase. Signing the papers with Adam was also a great experience, very patient going over all details with me, and gave me great advice based on his personal experience. Overall, this place is awesome, the people there are friendly. Although exciting, buying a car could be a bit stressful, but everybody there made my whole experience very pleasant, and stress-free. More

As expected Matt delivered as promised and also solved a safety issue, warranty covered vehicle was delayed a day but loaner was very good . Recommend this servi Matt delivered as promised and also solved a safety issue, warranty covered vehicle was delayed a day but loaner was very good . Recommend this service team More

Always extraordinary service I utilized the "express service' for a quick oil change in middle of day - no wait, spent about 1/2 hour at dealership - they explained service and re I utilized the "express service' for a quick oil change in middle of day - no wait, spent about 1/2 hour at dealership - they explained service and recommendations for upcoming 45,000 mile service - great to know ahead of time so there won't be any surprises. I appreciated that they did not scare me into thinking that I needed to do additional services today as I was not prepared for a longer stay or a more costly service. Victor Chaves was professional and patient. He also encouraged me to contact him if I had any questions. Reception staff are always courteous and professional, especially Val (who now works in another department but makes a point to say hello whenever I come in). More

First time lease of Infinity I have never leased an Infinity before - although I have owne 2 in the past. Bill was very patient in explaining the lease options and working of the I have never leased an Infinity before - although I have owne 2 in the past. Bill was very patient in explaining the lease options and working of the cars components. Very happy with the outcome! More

Oil and filter change I went in for an oil and filter change and at first the kid who I spoke to told me no that I couldn't get one because it was too late. Id review him ( I went in for an oil and filter change and at first the kid who I spoke to told me no that I couldn't get one because it was too late. Id review him (negatively) but I don't know his name. As I was about to leave Matt walked over friendly as could be and said and I quote "you drove all the way down here I'm not going to let you leave without what you need" he made one phone call, took care of it, and got me what I needed. I'd rate 10/5 if it were possible. More

Excellent Customer Service First of all, Cynthia Herlihy (at the front des)k is the first person to greet you as you walk in the dealership. She should be commended for her exem First of all, Cynthia Herlihy (at the front des)k is the first person to greet you as you walk in the dealership. She should be commended for her exemplary interpersonal skills! It's such a pleasure to speak with her. The Service Managers David Petillo and Matt Shafman are more than helpful and will explain every issue in detail. They are absolute assets to your dealership... More

Oil change service I just needed an oil change, but it was quick and everyone was professional. I can't remember who helped me but I think it was Victor or Matt?? I just needed an oil change, but it was quick and everyone was professional. I can't remember who helped me but I think it was Victor or Matt?? More