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Kelly INFINITI
Danvers, MA
1,077 Reviews
In 1989, Brian Kelly was awarded the very first INFINITI dealership in the world. Based on our reputation, performance for sales, service, and the ever important customer satisfaction, the Japanese automaker determined that the Kelly Automotive Group was the single most deserving company to sell their product line.
We are located at 155 Andover Street, Danvers, Massachusetts. We take pride in our helpful staff and we will do everything to make your new or used INFINITI car buying experience the best you have ever had. We're always happy to help our INFINITI service and parts clients as well.
We have helped many people from the communities of Boston, Lynnfield, Peabody and the greater North Shore area get into the luxury INFINITI vehicle of their dreams and we hope to help you as well in the future.
With a large selection of INFINITI models for local Massachusetts area consumers to choose from, we're sure you'll find the right vehicle for your needs at our dealership. Visit us today or visit us online at our Kelly INFINITI website. Thank you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,077 reviews
October 19, 2016
Customer service was exceptional Overall a totally awesome experience. After test driving many makes and models we came back to Kelly Infiniti not only for the quality of the auto but Overall a totally awesome experience. After test driving many makes and models we came back to Kelly Infiniti not only for the quality of the auto but for the wonderful customer service. Our sales person was knowledgable and totally professional. He treated me with total respect which is so important as a female consumer. I was totally comfortable with everyone I met. Thank you for the great service. More
by PaulinesGifts
Employees Worked With
Peterson Charles sales
October 19, 2016
Car purchase experience I traded in my old infiniti for a new one. Customer service was great. Great. Highly recommend Them. They were willing to show me a ramge of options I traded in my old infiniti for a new one. Customer service was great. Great. Highly recommend Them. They were willing to show me a ramge of options and negotiate fairly. More
by Ctg
October 18, 2016
My Lease experience good could have been better Felt car should have been better prepared for when customer picked up. Voice recognition not working correctly and clock time in car off an hour. I d Felt car should have been better prepared for when customer picked up. Voice recognition not working correctly and clock time in car off an hour. I did not feel the car was explained thoroughly. Didn't know how to use windshield wipers next day when it was raining. Never got responses from texts sent to sales person. Had to bring car back to service department 4 days later cause Voice recognition not working properly when car was picked up. Matt in service department was excellent!! More
by Mynewwheels
Employees Worked With
Kell Falite, Matt Shafman
October 15, 2016
Car repair Great service by Matt. Great attention and communication. Matt made sure the repairs were taken care and verified. Matt Has consistently taken care o Great service by Matt. Great attention and communication. Matt made sure the repairs were taken care and verified. Matt Has consistently taken care of me in the past. More
by Chuck gibson
Employees Worked With
Matt Shafman
October 14, 2016
Sales and Service Kelly Infiniti is a fantastic Dealership. I am now on my 6th Infiniti. Great purchase/lease experience. Service department is 5 Star. They do "Mak Kelly Infiniti is a fantastic Dealership. I am now on my 6th Infiniti. Great purchase/lease experience. Service department is 5 Star. They do "Make It Easy" More
by MOE-JOE
Employees Worked With
Kate Goutal, Matt Shafman
October 13, 2016
Excellent!!! He was very friendly and professional. He kept us updated on progress and was patient with my insurance. I will definitely use his service in the futu He was very friendly and professional. He kept us updated on progress and was patient with my insurance. I will definitely use his service in the future. More
by Ohnk
Employees Worked With
David Petillo
October 12, 2016
Repair/Service The service rep (David) was extremely helpful and very accommodating in scheduling and servicing my vehicle and keeping me informed of the status of t The service rep (David) was extremely helpful and very accommodating in scheduling and servicing my vehicle and keeping me informed of the status of the work being performed. I would highly recommend. More
by Sabrina
Employees Worked With
David Petillo
October 11, 2016
Excellent experience They were very good. I would highly recommend them. The process was very easy and my salesman was very helpful. I love my new Infiniti. They were very good. I would highly recommend them. The process was very easy and my salesman was very helpful. I love my new Infiniti. More
by Aaron78976566
Employees Worked With
Nico DeSilva
October 05, 2016
Kelly Infinity is incompetent at best, dishonest at worst I noted an Infiniti QX60 on the Kelly Infiniti website that I was interested in so I contacted the Internet sales manager (Susan Aheron) to inquire ab I noted an Infiniti QX60 on the Kelly Infiniti website that I was interested in so I contacted the Internet sales manager (Susan Aheron) to inquire about it. I indicated the stock number right off their website listing. The next day (a Monday) Susan contacted me indicating that she could not find that stock number in her database. Sure enough, I logged onto their website Monday evening and not only had that vehicle disappeared but there were NO new 2016 QX60's listed. On Wednesday I receive an e-mail from Susan asking if someone from the dealership had contacted me on Tuesday (they hadn't). She also indicated that they did have a QX60 in stock in the color combination I was looking for but it was optioned more highly than what I was looking for. Just for giggles I visited their website again and sure enough the exact vehicle I had inquired about was listed again. I don't know what the deal is with Kelly Infiniti but I definitely did not get good vibes about the honesty, integrity, and competency of this dealership. More
by simul8guy
Employees Worked With
Susan Aheron
September 21, 2016
Kudos to Matt Shafman and the Administrative Staff I appreciate the service rendered by Matt Shafman when my wife and I bring our cars in for service. He oversees the entire service process including a I appreciate the service rendered by Matt Shafman when my wife and I bring our cars in for service. He oversees the entire service process including an understandable explanation of what needs to be done and what can be held off for the future. He is calm, collected and very knowledgeable about the Infiniti product. He is a people person. Kudos. I also appreciate the warmth and friendliness of the administrative staff, Cindy, Irene and Maria make a visit to the dealership a genuine pleasure. More
by mdunne7920
