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Kelly INFINITI
Danvers, MA
1,079 Reviews
In 1989, Brian Kelly was awarded the very first INFINITI dealership in the world. Based on our reputation, performance for sales, service, and the ever important customer satisfaction, the Japanese automaker determined that the Kelly Automotive Group was the single most deserving company to sell their product line.
We are located at 155 Andover Street, Danvers, Massachusetts. We take pride in our helpful staff and we will do everything to make your new or used INFINITI car buying experience the best you have ever had. We're always happy to help our INFINITI service and parts clients as well.
We have helped many people from the communities of Boston, Lynnfield, Peabody and the greater North Shore area get into the luxury INFINITI vehicle of their dreams and we hope to help you as well in the future.
With a large selection of INFINITI models for local Massachusetts area consumers to choose from, we're sure you'll find the right vehicle for your needs at our dealership. Visit us today or visit us online at our Kelly INFINITI website. Thank you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,079 reviews
December 23, 2015
not my typical experience I have been going to this service center since 2007 without any issues. This week my service did not go as smoothly as usual. However, once the issu I have been going to this service center since 2007 without any issues. This week my service did not go as smoothly as usual. However, once the issue was resolved, the work was done promptly and the communication was clear. I do recommend this location. One thing that has always consistent is the good service at the front desk. This visit I dealt with Maria who is always pleasant and efficient. I appreciate a sincere hello and thank you. More
by IRENEHALEY13
Verified Customer
December 23, 2015
M35x Radiator and Thermostat Replacement The folks at Kelly have always been cordial and professional. My only gripe with my service was the $750 cost for the radiator. Had I known I could ha The folks at Kelly have always been cordial and professional. My only gripe with my service was the $750 cost for the radiator. Had I known I could have gotten an aftermarket one for $250 I would have done the work myself. As much as I enjoy the service experience at Kelly I can no longer afford to go there if Nissan is going to overcharge me on their parts cost. More
by jsamuelman
Employees Worked With
David Petillo
December 22, 2015
Good service staff; lousy waiting room David was clear, helpful and accommodating. The only reason I would recommend. I have (and had) BMW, Mercedes and Audi vehicles. Your Infiniti wait David was clear, helpful and accommodating. The only reason I would recommend. I have (and had) BMW, Mercedes and Audi vehicles. Your Infiniti waiting room is below the standards of a luxury vehicle. The chairs are uncomfortable. Others companies feature cushion chairs with table tops for computers and beverages. The room is small with everyone crammed together. The food and beverage options are minimal. Old pastries with salespeople walking in salivating does not qualify as snacks anymore. There are wide ranges for snacks both tempting and healthy. Including beverages. Very disappointing More
by SJB
Employees Worked With
David Petillo
December 22, 2015
Excellent oil change and filter replacement Adam spearheaded the entire process. It was super fast and I was well-informed of the costs for the filters, oil change, etc. In all it took about 4 Adam spearheaded the entire process. It was super fast and I was well-informed of the costs for the filters, oil change, etc. In all it took about 40 minutes and I was ready to roll. More
by bjm
Employees Worked With
Adam Figueroa
December 21, 2015
service visit great customer service, very customer oriented, aim to please, great attitude and environment waiting area very pleasant. schedule meets my needs w great customer service, very customer oriented, aim to please, great attitude and environment waiting area very pleasant. schedule meets my needs when I require service, love the loaner car and vacuum and wash with every visit More
by PMPCPA
December 19, 2015
Unethical Practices Brought my car in for body work. Discovered afterward that the paint had been applied incorrectly. It is now cracking and peeling. Jelly will not t Brought my car in for body work. Discovered afterward that the paint had been applied incorrectly. It is now cracking and peeling. Jelly will not take responsibility for their work. The cost to have it repaired professionally will now be much greater because of the additional damage they did. Do not buy a car from them! More
by Pat
Employees Worked With
December 17, 2015
Most recent visit I brought my G37 in for a couple of minor issues. I love the convenience of being able to drive into the Service Center when I was in the area. The I brought my G37 in for a couple of minor issues. I love the convenience of being able to drive into the Service Center when I was in the area. The issues were attended to immediately and efficiently. More
by JACKIE.POLIMENI
Employees Worked With
Jill Gildart
December 17, 2015
great customer service everyone at dealership friendly, very helpful, fair, The waiting area was clean and comfortable and I enjoyed my hour relaxing and watching tv. thank everyone at dealership friendly, very helpful, fair, The waiting area was clean and comfortable and I enjoyed my hour relaxing and watching tv. thank you More
by LAUGHLIN5
December 16, 2015
DEPENDABLE AND FRIENDLY The service department was excellent in every way. It was very informative ,fast and quality service ,very good attitude and respectful . I RECOMMEN The service department was excellent in every way. It was very informative ,fast and quality service ,very good attitude and respectful . I RECOMMENDED. AND I TRUST IT. More
by E.FALARAS
Employees Worked With
Adam Figueroa
December 15, 2015
SERVICE GREAT JOB, VERY TIME I COME TO SERVICE DEPARTMENT, , THEY TREAT ME LIKE A VERY IMPORTANT PERSON, SERVICE DEPARTMENT IS VERY FRIENDLY, AND EASY TO TALK GREAT JOB, VERY TIME I COME TO SERVICE DEPARTMENT, , THEY TREAT ME LIKE A VERY IMPORTANT PERSON, SERVICE DEPARTMENT IS VERY FRIENDLY, AND EASY TO TALK TO. More
by VITOS14
Employees Worked With
David Petillo, Adam Figueroa
