
Kelly Mitsubishi
Emmaus, PA

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Customer Comes First I had the privilege of working with the most professional, patient, customer-oriented sales consultant I've ever purchased a car from. Troy Held is tr I had the privilege of working with the most professional, patient, customer-oriented sales consultant I've ever purchased a car from. Troy Held is truly an outstanding individual and went above and beyond all of my car buying expectations. He took the time to evaluate my wants and needs and was able to get me into an amazing car for a truly amazing price. Troy is truly a stand-out professional in a business of sharks; I am a customer for life. Thanks again Troy, and the entire Kelly Car and Truck Team. More
A painful experience made easy I needed to trade in my 2013 Lancer (that I loved!) because I had lost my second job and needed to reduce my monthly payment. I met with Joe Brader, w I needed to trade in my 2013 Lancer (that I loved!) because I had lost my second job and needed to reduce my monthly payment. I met with Joe Brader, who walked me through the process, and with the utmost respect and suggestions as to the best way to go. I was planning on downgrading to an older model, but he led me to a 2014 Mirage that met all my needs and cut my monthly payments. The savings in gas mileage is an added plus! Joe was knowledgeable, polite and fun to deal with. I will definitely recommend Kelly - and especially Joe - to friends. I also want to thank Keith, the financial wiz guy, who went out of his way to shave some % points off my APR by finding a lender who could offer me more. THANK YOU!! And Joe, once I buy a cell phone that brings me into the 21st Century, I will come back and have you set up my bluetooth again! More
Eric did a great job i was referred to eric through my insurance agent and Eric did a awesome job helping me get into the car i wanted at a great price! i would definitley i was referred to eric through my insurance agent and Eric did a awesome job helping me get into the car i wanted at a great price! i would definitley reccomend eric for anyone who would like to purchase a vehicle. overall everything went spectacular. More
Didn't waste my time Troy Held listened to everything we wanted between price range and worked to get us a fabulous low monthly payment. This was our second purchase from Troy Held listened to everything we wanted between price range and worked to get us a fabulous low monthly payment. This was our second purchase from them and would do it again in the future! More
Awesome Service I brought in my 2009 Lancer for a horn that didn't work. Jim took care of me I was in and out if there in 30 minutes found out it was just a fuse and I brought in my 2009 Lancer for a horn that didn't work. Jim took care of me I was in and out if there in 30 minutes found out it was just a fuse and he took care of it in a timely manner. More
Travis Nelson restored my faith! I had a terrible experience when the transmission on my paid-off "baby car" died. Another dealer convinced me she was not worth fixing and talked me i I had a terrible experience when the transmission on my paid-off "baby car" died. Another dealer convinced me she was not worth fixing and talked me into a vehicle that I drove for 10 days before they called me to say they could not get the financing. I was left without a car and the option to get my baby back as they had already sent her to the junk-yard and could not get her back. I had to argue with the owner to get any compensation for my car. After an exhaustive search I walked into Kelly and met Travis Nelson....I explained my situation and within a half-hour I left with a reliable vehicle and financing in place. I am so grateful to Travis for help and for finding me a vehicle that I could afford and that is reliable. Everyone at Kelly has been very professional and friendly to work with. Save yourself the time and worry and just start at Kelly in the first place. Thank you all again for everything! More
My 2014 Outlander Sport is Awesome!! Troy helped me get my monthly payments down to what I was paying on my old car. Which was a plus esp. being on a tight budget. Every time I had a que Troy helped me get my monthly payments down to what I was paying on my old car. Which was a plus esp. being on a tight budget. Every time I had a question about my Outlander Sport, Troy responded very quickly and always pointed me in the right direction. ~Thanks Kelly Mitsubishi and Troy! More
Buying made easy I had been researching for a while and test drove a lot of other vehicles at a lot of other dealerships with many leaving me with a bad taste in my mo I had been researching for a while and test drove a lot of other vehicles at a lot of other dealerships with many leaving me with a bad taste in my mouth. I contacted Kelly online and they called me back within the hour to schedule an appointment. I was running late for my scheduled appointment with Dave, but they were still able to squeeze me in on to speak with Joe on a busy saturday. I went in having a good idea of what I wanted and Joe was able to answer the -very- specific questions that I had about the vehicle. When you speak with someone in automotive sales you can tell when you are talking to someone who just sells cars and someone who is a "car guy"; Joe is the latter. He was very honest about some of the reviews made about the vehicle and what analysts believed were shortcomings, and made my selection easier. Joe stayed late to make sure that all the I's were dotted and the T's were crossed. When I bought my Subaru, I never thought I would buy another make, but now I am the proud and delighted owner of a Mitsubishi Outlander Sport and I'm not looking back. More
I love my jeep! Troy was great and knowledgable he made the car buying/ leasing experience smooth and super easy for me! I have been to other dealerships before and n Troy was great and knowledgable he made the car buying/ leasing experience smooth and super easy for me! I have been to other dealerships before and never really leave satisfied with my purchase ..like I did at kelly! More
Car buying made easy. Troy was helpful , kind and went out of his way to help us find the right car for our situation. I will certainly recommend him to all of our friends Troy was helpful , kind and went out of his way to help us find the right car for our situation. I will certainly recommend him to all of our friends and family. More