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Kelly Mitsubishi

Emmaus, PA

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997 Reviews
Kelly Mitsubishi has been a mainstay in the Lehigh Valley since we opened the franchise in 1989. Located at the south end of the Lehigh Street Automile, Kelly Mitsubishi maintains a large inventory of new Mitsubishi's and an even larger inventory of Kelly's Risk Free Used Cars. With the inclusion of a 5 year 60,000 mile bumper to bumper & a 10 year power train warranty, Mitsubishi is proud to make the claim that we provide The Best Backed Cars In The World. Inventory is updated regularly and all correspondence will be given immediate attention. If you have any questions, call us on our toll free line (800) 263-3351, or contact us to get a quick quote, arrange a service appointment, ask a question, or give us suggestions. We're always happy to hear from you!
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536 State Ave

Emmaus, PA

18049

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Showing 997 reviews

December 31, 2012

Oscar was very nice to work with we went to several dealers. Nice to know that a sales person can still have customer service, Thank you More

by joegrill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Oscar Santiago
December 31, 2012

This was my best experience at a purchase of a vehicle. I had gone around a couple dealership from different manufactures window shopping, researching and test driving vehicles but ounce I got to Kelly mitsu More

by elmegadivo.rodriguez.7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Oscar Santiago
December 31, 2012

Oscar was fabulous to work with . Dealership great! My price was great the people helped so much I would def recommend this representative and dealership to anyone More

by Acfreely
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Oscar santiago, Oscar Santiago
December 31, 2012

searching for new cars can be a task ,looking at dufferent models and trims as well as ckst and value. the team at Mitsubishi really shiwe me the value of the Outlander Sport. Oscar and Norris reall More

by Emann26
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Oscar Santiago, Oscar Santiago
December 31, 2012

MY EXPERINCE WAS VERY HELPFUL, OSCAR WAS VERY PLEAST AND KNEW ALL THE ANSWERS. I WILL DEFINALTY BUY ANOTHER CAR FROM THE DEALER DUE TO THE CUSTOMER SERVICE More

by tanyaspell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Oscar Santiago
December 30, 2012

I lease cars every 3 years ,Norris has been my contact person as I go throw the process every time. This time it was Oscar Santiago that contacted me with great incentives and a great attitude that got me More

by millycat05
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Oscar Santiago
December 30, 2012

Robert Crail worked so hard to get us the best deal possible. We were so very comfortable dealing with him. He treated us like a friend or parent. He is one of the nicest men we have had the pleasur More

by thomasj&j
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Crail
December 30, 2012

We went to the dealership for some information and was very satisfied with the customer services provided by this gentlemen. Oscar Santiago is a true professional, kind and very adequate with his informat More

by mabreu1521
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Margarita Abreu, Oscar Santiago
December 30, 2012

Oscar Santiago and the managment team at Kelly Mitsubishi really made me feel good about my purchase, they are great!!! at what they do. I am compltely satisfy. More

by marvin89
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Oscar Santiago
December 17, 2012

I had Kelly Mitsubishi repair my 2011 Mitsubishi Lancer Evo GSR after being rear-ended. When the vehicle was returned the first time, I quickly noticed that the exhaust tailpipes were not correct. One sid More

by tuffsteel100
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
John Autobody shop
Dec 29, 2012 -

Kelly Mitsubishi responded

Dear Tuffsteel100, I am disappointed to read your review and especially after having believed that we had satisfactorily addressed all of your concerns regarding the issues associated after your 2011 Mitsubishi Lancer Evo GSR was rear-ended. It was late in the day when you and your wife and two children came in to pick up your wife’s car after being repaired. I explained that if there were any concerns regarding it after taking it, that you should give me a call. I received a message from you that you were not pleased with the seam sealer in the trunk jam, that one push clip in the trunk was missing, that there was a mark on the headliner by the black glass on the opposite side of where the damage occurred, that the rear bumper was not sitting in place correctly, and that the exhaust tips were not even. Upon returning your call, I shared that each of your concerns would be addressed and I offered you a rental vehicle while we addressed your concerns. Your appointment was scheduled for December 4th, 2012, and at that time we reviewed your concerns together and you left in a rental vehicle. All of your concerns were addressed by December 5th except for the exhaust issue. I contacted your insurance company, State Farm, and asked that the adjuster come out and re-examine your vehicle. I also informed you of what action I was taking at the time. The adjuster re-inspected your vehicle on December 10th and determined that they would pay for the exhaust and the cost to replace it as part of the claim, and they would also cover the cost of the rental vehicle as the exhaust should have been included with the original claim. Again, I informed you of what was going on with your vehicle and I maintained contact with you periodically until the parts arrived. On December 14th the parts came in and I called you to let you know and that we were installing them as we spoke. After the exhaust was installed, I called and left you a message that the exhaust was installed but that we wanted to clean up the vehicle and complete a final inspection, but we had to schedule a time for delivery because of the reconditioning department’s schedule. Less than an hour after I left that message, you showed up in my office. I explained to you that the detailing and final inspection had not occurred yet but you shared that you were okay with waiting. I was informed that the rear bumper panel was not sitting properly after the exhaust work was completed. Two technicians worked diligently adjusting the panel while the clean-up work was being performed in an effort to accommodate you. After approximately 45 minutes, you and I inspected the car and it met your approval and you left. On Monday, December 17th, you left me a message that clips were missing from where the tech’s removed the bumper. Before I had the chance to call you my boss showed me your Dealer Rater review. I called you and explained that the tech’s rushed to accommodate you and missed reinstalling the clips and that I would bring the clips to your house and install them for you. You said I had the chance to fix it. Please know that your satisfaction is important to the KELLY organization and that we value you as a customer and we hope to have the opportunity to earn your business in the future. Sincerely, John Clapso Body Shop & Reconditioning Manager

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