Kelly Nissan of Lynnfield

Lou was the best. No pressure, willing to work with you and took genuine interest in conversation during down time. He’s who you want when buying a car. No pressure, willing to work with you and took genuine interest in conversation during down time. He’s who you want when buying a car. More

STAY AWAY FROM THIS DEALER! I had by far THE WORST buying experience ever here! Bottom line is they sold me a car without having the title and it took a month before i was able I had by far THE WORST buying experience ever here! Bottom line is they sold me a car without having the title and it took a month before i was able to pick up my car It all started when i called and inquired about a vehicle i was interested in, i asked if the price was negotiable and inquired if they would be open to $2,000 off the sticker price, i was told on the phone they would be open to that. I then made an appointment to test drive to car, and despite making the appointment and confirming it that morning, it took them over 15 minutes to get the car pulled up for me. After the test drive the salesman went through all the numbers with me at that $2k reduced price. Then the sales manager came out and said best they could do was $300 off after i spent over 30 minutes going over that much lower price with the salesman. I left, then called back a few days later and was able to get to a lower price. I went in that evening to sign paperwork and AFTER signing was told they dont have the title yet but will have it tomorrow and would call me at 10 am. I never got that call and in fact I had to call them back at 2 pm to be informed they dont have the title as they underpaid the balance of the loan on the car. I was then told they will have it within a week and i was given a loaner car. While i appreciate being given the loaner car they completely screwed up the agreement, only put my husbands name on it. I was also unable to put my dog in the car as I would then have to pay an exorbitant cleaning fee. After a week, still no call and no update. I then had to extend the loaner agreement and it took no less than 5 calls for them to actually add my name to the agreement properly. I called every Monday asking for updates to be told they would call me back when management came in- they never called back I always had to follow up. Finally 3.5 weeks after paying thousands for this car, I was called by the salesman and told they had the title. They only called me to tell me that because they were having trouble with my insurance (This was on a Thursday). I had a death in the family and was preoccupied with the services. I called on Monday to inquire if the car was ready yet and was told again they had to wait till management was in to see if the title came in - (keep in mind this is the sales manager I have been speaking to every time I called, so his salesman never told him it had come in) Clearly ensuring someone gets the car they paid for in under a month was not a priority for them. I had to inform him the title had been in their possession for several days. Spoiler alert it was not registered or inspected despite having it for over 1.5 work days. They then rushed to get it inspected and called me repeatedly to say it was ready, no never mind it wont be ready in time, just kidding its ready come get it now! I repeatedly tried to speak to the general manager only to repeatedly get calls back from the sales manager. It took 3 calls explicitly stating i wanted him to finally get a call back from him. I was initially only offered $200 compensation for this headache and delay. The general manager offered to double that before finally agreeing on a total of $700 in compensation. They did not offer me any free extended warranty- despite my request - because i was now a month into the warranty and had not had the car at all that time. I was told they “cant redo the contract to post date it” despite that not being my request- i was asking them to add a longer warranty. If you decide to buy a car from here just make sure you see the title and know that you will be buying a car from a group of incompetent penny pinchers More

Corey was extremely helpful throughout the entire car-buying process and made everything smooth and stress-free. He was knowledgeable, patient, and went out of his way to answer every question I had. car-buying process and made everything smooth and stress-free. He was knowledgeable, patient, and went out of his way to answer every question I had. I highly recommend working with him if you’re looking for a great experience and exceptional customer service. More

I was nervous about leasing a new car. I never leased before and had no idea what it entailed. We sat down with Josh who explained the whole process and patiently answered my many questio I never leased before and had no idea what it entailed. We sat down with Josh who explained the whole process and patiently answered my many questions. He immediately put me at ease. He spent a lot of time showing us how the car operated. He was so thorough and even called me a few days later to see how I liked the car and if I had any new questions. By the way, I love my new car! I want to thank Josh who was so nice to work with. I look forward to working with him again in the future. More

Such a great experience! Corey was super helpful and went above and beyond to help Corey was super helpful and went above and beyond to help More

Josh is the best! Went above and beyond to help me get the right opportunity for me! Highly recommend Josh and the staff to help anyone with their auto needs Went above and beyond to help me get the right opportunity for me! Highly recommend Josh and the staff to help anyone with their auto needs More