Kelly Nissan of Lynnfield

Worst dealership experience of my life. I was interested in a 2011 nissan sentra, but I had some questions that I was hoping to get some answers to about the car. My salesman seemed to be very interested i in a 2011 nissan sentra, but I had some questions that I was hoping to get some answers to about the car. My salesman seemed to be very interested in helping other customers rather than me and wasted my time. I came back a few days later hoping that he would be more interested in helping then. Unfortunately, after he kept me waiting around for 40 minutes, he told me that if I wanted answers to my questions that I should go home and research them. I went to several other car dealerships, both Nissan and other brands and NEVER had a salesman keep me waiting like this or tell me to get answers elsewhere. I wrote a letter to Brian Kelly (the president of the company) and have yet to receive a response at all. More

I just bought a new 2011 Frontier from Kelly and could not be more happier. I upgraded from the two version to the four door and what a difference. Juan and Tom gave me a great price on my trade in towa not be more happier. I upgraded from the two version to the four door and what a difference. Juan and Tom gave me a great price on my trade in towards the 2011. Tom is a great manager, he was able to help me with everything and went above and beyond. Juan was very personable, he greeted my Mom and I when we entered the dealership and went right to work. Plus, we had our dog and the sales staff came over to pet her, as well as talk to us. Very personable people, would buy from them again. More

hello. we bought a nissan murano, SL, fully loaded (nav package, tech package, leather package, premium package and moonroof package) WITH a remote starter for LESS than your dealership offered for the sam package, tech package, leather package, premium package and moonroof package) WITH a remote starter for LESS than your dealership offered for the same car MINUS the moonroof package and remote starter. Not only was the offer not competitive with another local dealer, but the sales manager, mike o'connell, made us feel like we were wasting his time and did not want to negotiate the price. we were told to go to the other local dealers and that if they could get us a better price than to go ahead and buy it. i was so shocked and upset by the whole transaction. we were very serious about buying a murano, visited the dealership 3 times and exchanged several emails with our dealer, brett desrosier. we were told to come in during the president's day weekend event as they would go "above and beyond" to sell us a car and then when it came down to it they did not want to negotiate the price at all. brett, in his defense, was very nice and helpful... he is brand new with kelly nissan and i think he did a great job convincing us that this is the vehicle we want... it is a shame that he didn't get any credit for all of his hard work in the end. we are super excited with our new murano but will not be dealing with kelly nissan in the future nor would i recommend this dealership to friends. More

Had an exhaust manifold on my Pathfinder replaced under warranty. Should be no charge,right! Wrong! When I went to pickup the vehicle I was handed an invoice for $69.00. WHAT. This is factory recall and sh warranty. Should be no charge,right! Wrong! When I went to pickup the vehicle I was handed an invoice for $69.00. WHAT. This is factory recall and should be covered. Well, not when the dealship can scam some money out of you. I refused to pay. The Manager refused to release the vehicle until the bill was paid. I had no choice but I was furious and will never return to this "Stealership" again. And I will do all I can to discourage anyone else from using this dealership for anything. In fact a friend was test driving a vehicle there and after I told him what had happened he bought a vehicle somewhere else. More

recently bought a sentra from this dealership shopped 2 other dealers but like there motto they did make it easy my sales person josh was very knowledgeable about the product and the fianance manager ray w other dealers but like there motto they did make it easy my sales person josh was very knowledgeable about the product and the fianance manager ray was very polite car was ready 3 hrs earlier than expected i would definetly recomend this dealer !!!!!!!!!!!! More

I was completely satisfied with my experience from pre-sales questions thru delivery. Being able to get some email assiatnce and look online really saved me time. Had a wide selection to choose from a pre-sales questions thru delivery. Being able to get some email assiatnce and look online really saved me time. Had a wide selection to choose from also. Patrick and Josh were great. Will come back again. More