"Excellent customer service and easy to work with staff...."
Excellent customer service and easy to work with staff. Very helpful, transparent and informative. Fast and responsive service. Staff is knowledgeable and recommended additional required service.
"I had a very positive experience with Kelly Nissan. Alex..."
I had a very positive experience with Kelly Nissan. Alex Menendez was very friendly and was never pushy when it came to purchasing my vehicle. Kyle Lopez found me a great deal. Because I bought the vehicle at night I did not notice that paint was peeling from the car. I immediately contacted Kelly Nissan and they said to bring the vehicle down and they would take a look at it and see what can be done. I am bringing my car down tomorrow so I can't say if they were able to fix it but the process of buying a car was very positive.
Employees Worked With
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"AVOID AT ALL COSTS! I made the unfortunate decision to..."
AVOID AT ALL COSTS! I made the unfortunate decision to return to my local Kelly Nissan Dealership when my check engine light came on.
The disrespect that followed made me regret my decision. The service manager Ryan was extremely rude, disrespectful, and arrogant to the point where he mockingly laughs at customers on the phone when they ask about what is wrong wirh their vehicle. I'm no car expert, but I can guarantee you I'll be going everywhere BUT Kelly Nissan for any service needs.
After refusing to answer questions "Do you want the car fixed or not" and belittling me on the phone he ended the conversation by saying "Ya good luck with that buddy" and abruptly hanging up on me when I asked to be transferred to the GM.
They had my car for 2 full days and did not resolve my issue. The lack of communication is ridiculous, and the overall "I don't care what you have to say" attitude made me worry that my car will be returned with more issues than what I dropped it off with.
Do yourself a favor and do NOT go here!!! It's no good, and they like to word things in a way to try to intimidate you into having them fix your car or "they don't know what else could go wrong" AVOID!!!