Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
432 Reviews of Kelly Nissan of Woburn - Service Center
Sort by
February 17, 2017
Basic service I brought my car in for an oil change, recall service(s) and an inspection sticker. I'm going to have to bring the car back because ever since pick up I brought my car in for an oil change, recall service(s) and an inspection sticker. I'm going to have to bring the car back because ever since pick up, the passenger airbag light has been on (saying the airbag is off). I noticed it when i left the dealership, but had a meeting to get to. I was hoping it was a fluke and that it would go away when i got in the car to go home. It didn't, and again hoped maybe by the next morning it would turn off. It's still on this morning, so i will need to make another trip over there. Kind of annoying that that wasn't noticed prior to me picking up. I also understand that after any service mechanics will take the car for a spin to ensure everything is good. I noticed at least 15-20 miles were put on the car when i picked it up. I'd expect maybe 5-10, so it seemed a bit excessive. Also, their text notifications need to be fixed. This is the second time that i've been texted the following day, midmorning, that my Altima was ready for pick up. When i picked it up yesterday at 130pm. And of course was obviously called that my car was ready for pick up. The gentleman i worked with to get the service appointment squared away in the morning was prompt and friendly. I was there early, and he opened the bay door for me at exactly 7:30 and brought me in to get everything squared away. Chatted about the snow and how we both are leasing for the first time and love it. More
by Bergy37
Employees Worked With
Daniel Reid
February 11, 2017
Nissan service Scheduled service for Altima Dylan was professional and courteous in the initial meeting and follow up phone call Pick up was expedient and easy y Scheduled service for Altima Dylan was professional and courteous in the initial meeting and follow up phone call Pick up was expedient and easy yes More
by Dclang
Employees Worked With
Dylan Gallagher
January 18, 2017
Very well organized. the whole team works seamlessly. Have been going to this dealership for many years and it gets better every time for service. They make the experienc the whole team works seamlessly. Have been going to this dealership for many years and it gets better every time for service. They make the experience very comfortable. More
by Cargirl
Employees Worked With
Stephen Sheldon
January 17, 2017
Best detailing ever I have been a lot of places to have my car detailed and this was the best one ever- so good my mom brought her BMW down the next day !!! I have been a lot of places to have my car detailed and this was the best one ever- so good my mom brought her BMW down the next day !!! More
by Knote
Employees Worked With
Hayley Mitchell
January 10, 2017
Great job Had the pleasure of working NH with Dylan Gallagher and Stephen Sheldon. Both service advisors were very knowledgeable, friendly and professional . Th Had the pleasure of working NH with Dylan Gallagher and Stephen Sheldon. Both service advisors were very knowledgeable, friendly and professional . The service department is fantastic and the main reason I would keep coming back to Kelly Nissan for service and sales More
by RICH.CANNEY
Employees Worked With
Female at check out us very friendly and professional. I didn't get her name . Awesome job , Dylan Gallagher, Stephen Sheldon
December 26, 2016
Service And Recalls On My 2015 Nissan Altima Good Afternoon, I Want To Thank Derek Courtois Service Manager And Tommy Huynh General Sales Manager For The Excellent And Professional Experience I Good Afternoon, I Want To Thank Derek Courtois Service Manager And Tommy Huynh General Sales Manager For The Excellent And Professional Experience I Have With Kelly Nissan In Woburn Mass. I Came Into The Dealership Today For A Recall That I Had And They Told That I Need My Vehicle Service OK No Problem. They Took Care Of My Recall And Also Had My Vehicle Serviced, All It Need Was A Tire Rotation And An Oil Filter And Lube Change. I Was Out Of There Less In One Hour Without An Appointment, And Also No Coupons . But They Gave Me An Discount Anyway, Which I Was Grateful Appreciated. GREAT SERVICE !!!!!! Thank You, From A Kelly Nissan Consumer. More
by philjan1960
December 21, 2016
A very pleasant experience! I came to the Woburn Kelly Nissan after being very dissatisfied at the Kelly Nissan of Lynnfield and was very pleasantly surprised. My problem was dea I came to the Woburn Kelly Nissan after being very dissatisfied at the Kelly Nissan of Lynnfield and was very pleasantly surprised. My problem was dealt with promptly and courteously. I will definitely come back during my warranty period with any other problems that occur. More
by Cheryl129
Employees Worked With
Daniel Reid
December 20, 2016
Easy satisfied experience I went in told the service technician my issues and he was able to meet my needs!! The only minor issue I have is the person who repaired my car didn' I went in told the service technician my issues and he was able to meet my needs!! The only minor issue I have is the person who repaired my car didn't reset all the maintenance reminders and forgot to put another oil sticker reminder in my front windshield More
by Carguy murano
Employees Worked With
Dylan Gallagher
November 15, 2016
Excellent customer service, great service tech Brought my Infinit in to have driver side door fixed. Dylan Gallagher was the representative I met with. His customer service was exceptional, he expl Brought my Infinit in to have driver side door fixed. Dylan Gallagher was the representative I met with. His customer service was exceptional, he explained what he would do, and followed up with me along te way explaining what was going on with the car. This has been the best experience I've had at a dealership. Worth the extra money for the quality service. Would bring my car back here again in the future and would perfer this dealership over infinitis More
by Jpierce474
Employees Worked With
Dylan Gallagher
October 28, 2016
Great job Dylan and company Great job , it's always a pleasure going to Kelly Nissan , service department is professional friendly and job always done right the first time , than Great job , it's always a pleasure going to Kelly Nissan , service department is professional friendly and job always done right the first time , thank you Dylan More
by RICH.CANNEY
Employees Worked With
Dylan Gallagher
