Kelly Nissan of Woburn - Service Center

little disappointed I brought my car in to the express service for oil change and to have my key fob battery changed or fixed. My car was there at 8:40am and was told by I brought my car in to the express service for oil change and to have my key fob battery changed or fixed. My car was there at 8:40am and was told by Khoa Nguyen that my car would be ready within 1/2 hour or 45 minutes and I did not get my car until 10:30am. This was after I had to ask David Dennis if he could find out how much longer my car would be and that was at 9:50.. Mr. Dennis came out and let me know at 10:10 that they were just doing the paperwork and would be out in a few minutes. When I did get my car key, Khoa Nguyen did apologize and said they wanted to make sure my key and car were in sync... well big difference in 1/2 hour to 45 minutes to two hours. Then when I got home and read the inspection report it states that my wipers need immediate attention and nothing was said to me at the service center. I would have had them do my wipers. Now I have to have someone else do the wipers.. not sure why they didn't say anything. My opinion is that they forgot about my car....I do like this service center and have always received good service..so I guess everyone can have a bad day. More

Great as always Quick and efficient to make my life easier! Everyone is very friendly and Dave was quick to respond to me about any issues with my car. Quick and efficient to make my life easier! Everyone is very friendly and Dave was quick to respond to me about any issues with my car. More

Great service with David Dennis I brought my 2014 Sentra in to have my tire pressure sensing system adjusted, and for a new tire. David helped me get a price match on my tire, and d I brought my 2014 Sentra in to have my tire pressure sensing system adjusted, and for a new tire. David helped me get a price match on my tire, and did the warranty work quickly. He even arranged to have us picked up by Dennis in the courtesy van, as we were stuck at Dave and Buster's and it was starting to rain. Super service! More

Service is inbeatable! My car broke down on the way to work and I had it towed to Kelly Nissan. I am not a customer of theirs but it was the closest dealership. I needed My car broke down on the way to work and I had it towed to Kelly Nissan. I am not a customer of theirs but it was the closest dealership. I needed a new transmission and they kept me informed every step of the way. David Dennis was my contact person and he promptly returned calls, made me comfortable with the entire experience. For someone who had never done business with this dealership before, I would highly recommend them. More

Sarmento October Service The best service!!! I went in on a Saturday Morning with a screw in my tire and needed to have my oil change maintenance light reset! When I got in The best service!!! I went in on a Saturday Morning with a screw in my tire and needed to have my oil change maintenance light reset! When I got in my car the low batter on my key indicator showed up! I met with a wonderful kind gentleman, but do not recall his name (I was a bit tired and it was 8:30ish in the morning)!!! I immediately told him that service forgot to reset the oil change maintenance light when my husband brought the car in for an oil change a couple of months ago, that I needed a new battery and that I ran over something with my new tire and just wanted it plugged! Ok he said we can take care of all of that, anything else? How is the car running, he asked, which I thought was really nice and through! I waited in the waiting room for about an hour, playing on my iPad, when he came back and told me we were all set! Reset the indicator, changed the battery and plugged the tire! I said how much do I owe and he said nothing you are all set! Wow my lucky day, great way to start the weekend!!! Thank you Kelly Nissan! More

Was told it would take an hour. I called after 2 hours 3 times and no one picked up after 3 hours I went to the dealership to pick up the car that I was told would take about an hour I called after 2 hours 3 times and no one picked up after 3 hours I went to the dealership to pick up the car that I was told would take about an hour to replace a part in the door panel. Car hadn't been touched, waited for the to hurriedly do the simple repair for about 30 minutes. More

Oil and filters, quick in & out I must have passed five oil change and lube opportunities on the way to the dealership, but they know my car and look beyond the work I requested. I I must have passed five oil change and lube opportunities on the way to the dealership, but they know my car and look beyond the work I requested. I grabbed the service before a 500-mile road trip to Buffalo so it was like having my Travel Buddy check out my ride before heading out, More

Great experience Derek in service was very helpful and had an awesome attitude. I really appreciate the extra time he took to explain every thing, this was the best ex Derek in service was very helpful and had an awesome attitude. I really appreciate the extra time he took to explain every thing, this was the best experience I've had yet. I also like the new improvement made to the service area. More

Terrific customer service brought my car in for a warranty issue. It was fixed and i was out of there in just a few minutes. Dylan was polite and efficient. Couldn't ask for b brought my car in for a warranty issue. It was fixed and i was out of there in just a few minutes. Dylan was polite and efficient. Couldn't ask for better. More

Detailing Nice job on the detailing i had them do, very personable when i dropped off my car. However, they did not call me when my car was ready for pick up li Nice job on the detailing i had them do, very personable when i dropped off my car. However, they did not call me when my car was ready for pick up like they said they would. More