Kempthorn Mercedes-Benz

Excellent experience Traveled to Canton from Cleveland due to excellent price on VW Passatt demo. Deal was as advertised. No bait and switch. James was sales person and he Traveled to Canton from Cleveland due to excellent price on VW Passatt demo. Deal was as advertised. No bait and switch. James was sales person and he was excellent. All in all a good car buying experience. We ended up closing deal 45 minutes after regular closing time due to me getting stuck in traffic. More

Easy and friendly buying process. Cooperative negotiation. Everyone we worked with during the process was very accommodating and friendly. Negotiating the trade and new car price was fair and we worked togethe Everyone we worked with during the process was very accommodating and friendly. Negotiating the trade and new car price was fair and we worked together to come up with the best deal. I did not feel like anyone was trying to "beat" me or "win" like you experience at many car dealers. Thanks. More

Focus on car sales but not the service I have purchased 2 vehicles from Kempthorn in Canton Ohio and I have always purchased the service package with my new vehicles. Unfortunately, I canno I have purchased 2 vehicles from Kempthorn in Canton Ohio and I have always purchased the service package with my new vehicles. Unfortunately, I cannot seem to make a scheduled appointment to have the regular service performed. 2 weeks out for a regular service is absolutely absurd! And that is not a morning appointment I requested. I am only told that there is "Nothing available". My previous vehicles with a different brand and dealer have always been able to get me in with out an appointment with their "Quick Lane". Its a shame (or sham) I cannot get my recommended service done at a dealer that has a quick lane but all appointments are blocked out! Looks like I will have to make a change again away from VW. The only reason for the 3 stars would be for the sales. My salesman took the time with each of my purchases and when I picked up my cars, we went through a very in depth review of the vehicle. Too bad I cannot get it serviced More

Courteous and respectful treatment by everyone we met with. The whole process of leasing our fifth auto from Kempthorn was very competent. Each step in the process was thoroughly explained was virtually seamles The whole process of leasing our fifth auto from Kempthorn was very competent. Each step in the process was thoroughly explained was virtually seamless. I highly recommended Kempthorn Motors to anyone considering leasing or purchasing. More

Went above and beyond to find exactly what i wanted. I wanted a specific model and color at the end of the model year. They went above and beyond to find exactly what i wanted and have it brought here. I wanted a specific model and color at the end of the model year. They went above and beyond to find exactly what i wanted and have it brought here. More

VW=Valued Worthwhile Over the years, I have had a 1999 Jetta, and loved how it was a useful, fun-loving, little tank. It was a gift for my sons/family to get to help them Over the years, I have had a 1999 Jetta, and loved how it was a useful, fun-loving, little tank. It was a gift for my sons/family to get to help them enjoy driving and have their first driving experiences each be through VW. It had character and was truly what was needed. For me, the purchase of my Beetle was worthwhile and the experience through Kempthorn was positive and family-like. More

Wonderful people that are exceedingly helpful Ruth Franz is a real asset Who does a complete and thorough job with a smile on her face at all times. She explains things in detail concisel Ruth Franz is a real asset Who does a complete and thorough job with a smile on her face at all times. She explains things in detail concisely and leaves no stone unturned. I feel very comfortable referring new customers to her. Overall she does a Brilliant job! More

Only Kempthorn This is my second time leasing from Kempthorn and with Ruth and I will not go anywhere else. Always have a great experience and sent my husband to Kem This is my second time leasing from Kempthorn and with Ruth and I will not go anywhere else. Always have a great experience and sent my husband to Kempthorn and he loved the experience as well. Ruth was patient with me and helped me pick out the perfect car since I was not going with my tried and true Beetle. I will not going anywhere else. More