Ken Batchelor Cadillac

Responsive and helpful dealership. They don’t charge ridiculous fees either like some dealerships. Easy to work with. They don’t charge ridiculous fees either like some dealerships. Easy to work with. More

I have bought 10 vehicles in the last 10 yrs, 9 have been new. No telling how many in my adult lifetime (I’m 80 yrs old). In short, I’m not new to buying cars/trucks. KBC is 1 of only 2 dealerships that i new. No telling how many in my adult lifetime (I’m 80 yrs old). In short, I’m not new to buying cars/trucks. KBC is 1 of only 2 dealerships that in each contact I felt they truly wanted me to feel comfortable & confident. And I was! I actually feel I have friends in the dealership! More

I was interested in a CT5-V V series Blackwing. Upon a reply email I asked why it was priced so low. The next day (same inventory number) it was priced $30k higher . Just a typical bait and swit Upon a reply email I asked why it was priced so low. The next day (same inventory number) it was priced $30k higher . Just a typical bait and switch. Oh well, so that was my experience. I said in my return email that I was not flying 2000 miles for a bait and switch, so I guess I called their bluff. More

I was in search of a very specific used vehicle regarding the exterior and interior. Combine those requests with the requirement of a certain drive type so I could tow it behind my RV and my choices near hom the exterior and interior. Combine those requests with the requirement of a certain drive type so I could tow it behind my RV and my choices near home were non-existent. I did a nationwide search and found exactly two vehicles that met my "wants and needs". One at Ken Batchelor in San Antonio and another at a dealership in Nashville TN. I began email contact with both. Robert Black at Ken Batchelor was very prompt to answer my questions. He also was able to negotiate a very fair deal for my trade value along with the purchase of the used vehicle I was interested in. He gave me an "out the door" price which is always how I shop for a vehicle so there are no surprises in finance with this or that "fee". We worked the deal all via email. My wife and I made the 700 + mile trip to San Antonio with the appointment to pick up the vehicle at 9:00AM on a Monday morning. We got there about 8:30. We were greeted friendly and asked if we had any other questions. We did a quick test drive and the vehicle was exactly as described. We stepped right into finance and all the paperwork was ready. In and out of finance in about 15 minutes. I was a little worried about working a "deal" completely over email and phone but Ken Batchelor Cadillac eased the concern by providing a full Carfax and the inspection report from when the vehicle arrived on site. I highly recommend you consider giving Ken Batchelor Cadillac a chance to earn your business next time you are shopping for a used vehicle (or new). I am confident you won't regret it. My wife and I have purchased 25 vehicles over the past 25 years both new and used. Our experience with Robert and Ken Batchelor Cadillac was the easiest and least stressful of them all. More

I baught a 2018 precertified ats march 2021, that was not certified . When I took car in for service to done, I was given excuse and excuse on delays. My trade in was at a show which employees over looked s certified . When I took car in for service to done, I was given excuse and excuse on delays. My trade in was at a show which employees over looked so it was car was move to inpound whom they Blame me for it . IT took 2wks before ester luna finally called me . Instead of completing the deal i was threaten that the loaner car would be reported stolen since i had it too long(30+days) thats because i was waiting for my ats whick k.batchlor still had in there shop. ESTER LUNA PER THE ONLY CALL WE SPOKE SHE DECIDED TO UNWIND THE LOAN, I ASK WHAT IS THAT SHE EXPLAINED AND NOW THEY HAVE THE LOANER OVER A WEEK AND BECAUSE I HAVNT HAD A CHANCE TO PICK UP MY 10K DWN PYMNT AND TRADE IN , NATHAN MGR IS AGAIN THREATEN TO CHARGE ME SOME TYPE OF FEES PER SOME TX LAW .. very unprofitional attitudes , deeply regret doing business with ken batchelor cadillac. Ester Luna GM diffenitly ruien the Prestgous opion I had of the service and quality I expected. BUYER BEWARE More

Bad experience I live in del rio and I spoke to Cameron and he was great over the phone and told me to go and he would pay for my gas if the deal wasn't made. I expl I live in del rio and I spoke to Cameron and he was great over the phone and told me to go and he would pay for my gas if the deal wasn't made. I explained what I was trading in and what I owed. He said don't worry we will make it work and so my family and I left and we get there and even after he was texting me where I was etc. I get there and the first thing he says is let me get u someone else I'm busy with someone. So he passed me to lulu which she was great deal wasn't made and she filled my tank. I don't recommend this place unless u like to be lied to. More

No problems, no hassles, friendly, and professional I have always received great customer service from the Ken Batchelor staff, from picking up my vehicles to returning them to my home. They are outsta I have always received great customer service from the Ken Batchelor staff, from picking up my vehicles to returning them to my home. They are outstanding! More