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Ken Ganley Chrysler Dodge Jeep Ram Mentor - Service Center
Painesville, OH
157 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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157 Reviews of Ken Ganley Chrysler Dodge Jeep Ram Mentor - Service Center
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October 10, 2020
Great dealership, but the service department is horrible. I was in for service where I had SCHEDULED and appointment. I sat in the waiting room looking at my car sitting there. After waiting for almost an I was in for service where I had SCHEDULED and appointment. I sat in the waiting room looking at my car sitting there. After waiting for almost an hour with no update, I got up to take my car. I received no explanation, just "sorry". Why bother scheduling appointments when it doesn't matter? Why not let the customer know things were running late? Why not offer some other option or alternative time? More
by kovacja1
Employees Worked With
May 06, 2020
Troy is great and service department is great as usual. They took care of my issues and very professional. They got me in and out quickly They took care of my issues and very professional. They got me in and out quickly More
by Dave.friedman
May 01, 2020
Top in there class well trained and they know to fix cars and trucks. The 1st time very professional and understands the customer needs perfect and trucks. The 1st time very professional and understands the customer needs perfect More
by Donrieco2
Employees Worked With
Other Employees :
Mike Thomas, Fred Gale, Ken Bender, Jacob Jakovlic, Bill Knauer, RJ White, Mike Zook, Brad Molyneux
April 25, 2020
Metal piece in tire Tire was replaced free of charge due to warranty that I purchased when I purchased truck and is part of the electronics warranty that was offered at t Tire was replaced free of charge due to warranty that I purchased when I purchased truck and is part of the electronics warranty that was offered at time of purchase. More
by Coyote82
Employees Worked With
Walter Queisser, Mike Thomas
April 22, 2020
Very professional, courteous and helpful staff. Flexible with appointment scheduling. Able to assist with me regarding my questions and concerns. Would highly recommend Ganley Jeep for service. with appointment scheduling. Able to assist with me regarding my questions and concerns. Would highly recommend Ganley Jeep for service. More
by Thereseh289
Employees Worked With
Do not know the name of the person that helped me, but he was fantastic. Very professional and helpful. Would highly recommend him.
April 14, 2020
I love the dealership and the staff. However, I wish Jeep would back their dealers with better support and solutions to the products they manufacture. would back their dealers with better support and solutions to the products they manufacture. More
by Bryan
Employees Worked With
Mathew Urbas, 5-stars, Mike Thomas, Kevin R. Adams, Deanna Kirk
February 07, 2020
I’m happy that they have improved there service department. Change in people and atmosphere.The people have improved immensely. Coffee maker is pretty darn good too. department. Change in people and atmosphere.The people have improved immensely. Coffee maker is pretty darn good too. More
by pmaynard50
Employees Worked With
I don’t know the names of the ladies behind the glass windows. They were great , Kelly Maxham
December 08, 2019
I had a Great customer service experience at Ganley in Painesville. Kelly is an asset to the business. Looking forward to my next vehicle service. Painesville. Kelly is an asset to the business. Looking forward to my next vehicle service. More
by stevemax5522
Employees Worked With
Kelly Maxham
November 14, 2019
Bill is awesome when he says he’s going to do something he does it. Bill Takes care of me & my family. Great service! & Staff he does it. Bill Takes care of me & my family. Great service! & Staff More
by D123
November 11, 2019
Wow what a surprise had my truck in for service on Wow what a surprise had my truck in for service on Veterans Day .Being a Vietnam Veteran and waiting for my truck , Ganley Village of painesville pi Wow what a surprise had my truck in for service on Veterans Day .Being a Vietnam Veteran and waiting for my truck , Ganley Village of painesville picked up the tab .I like to thank village staff and most of all Justin Taylor for the generous gesture and support for Veterans. THANKS GANLEY! More
by raywurm
Employees Worked With
