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Ken Ganley Ford Norton

Norton, OH

4.8
3,145 Reviews
Welcome to Ken Ganley Ford Norton! Located in Norton, OH, Ken Ganley Ford is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Ken Ganley Ford Norton a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, you’ve come to the right place.
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2835 Barber Rd

Norton, OH

44203

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Showing 3,145 reviews

December 09, 2021

Listens to you and does there best to allow you to achieve your goals, thank you! More

by cherylheater62
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Franco D. Casalinova
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Chapman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon
Dec 10, 2021 -

Ken Ganley Ford Norton responded

Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!

December 08, 2021

Franco did a amazing job getting us into a car. They are wonderful staff and very friendly More

by wilsonamber47
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Franco D. Casalinova
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2021 -

Ken Ganley Ford Norton responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Franco and the team, and we hope you enjoy your new car!

December 08, 2021

I work at ganley ford and that do good a job at what thay do More

by wayne 6900
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2021 -

Ken Ganley Ford Norton responded

Hi. Thank you again for taking the time to let us know how we did. We hope you have a great day!

December 06, 2021

Everyone is courteous and helpful. I have gone there for many years and have not ever had a bad experience. More

by tclark884j
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2021 -

Ken Ganley Ford Norton responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford!

December 06, 2021

I like that I can deal with Fulton in service. He makes the experience more personal. The other service advisors could be a little more friendly. It seems that if they are not dealing directly with me I am More

by COFFIELDCJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2021 -

Ken Ganley Ford Norton responded

Thank you for taking the time to share your thoughts on working with our team. While we're glad to hear Fulton provided you with good customer service, it's disappointing that the rest of the team fell short of your expectations. We appreciate you bringing it to our attention, it is always helpful to know where we need to make improvements!

December 04, 2021

The service at Ganley Ford in Barberton was amazing. They were extremely friendly and very helpful. Not once did I feel pressured to buy. I was able to find a car that I love and within my price rang More

by jennifercleveland45
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Douglas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Bomgardner
Dec 06, 2021 -

Ken Ganley Ford Norton responded

Jennifer, Thanks for your feedback on your recent visit to Ken Ganley Ford. I'm glad to hear that Scott and Craig were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle!

December 03, 2021

helped me out immediately without a appointment and were very polite and very quiet service at a fair price will return for their services in the future great people thank you for your services 😎🏁 More

by gunner7140
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2021 -

Ken Ganley Ford Norton responded

Thank you for taking the time to share your feedback with us. Scott and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

December 03, 2021

I took my truck in almost 3 weeks ago and haven't heard a single word from you since. It shouldn't take that long to get a part. You didn't have a problem selling me the new truck back in April. As soon as I More

by Scottmoore79
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Scott Spath
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2021 -

Ken Ganley Ford Norton responded

Scott, We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully we can get to the bottom of this.

December 03, 2021

Scott was extremely happy to relay what was going on with my vehicle. I asked about future work and will be scheduling it soon. Truck is running fine at this moment More

by Dadmansr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2021 -

Ken Ganley Ford Norton responded

We appreciate your business, Scott and our team looks forward to serving you again soon!

December 02, 2021

The service crew at Ganley Ford is always nice. They do a great job. I will continue to service my vehicle there. More

by Mike M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2021 -

Ken Ganley Ford Norton responded

Thank you, Mike, for sharing your thoughts about your experience with Ken Ganley Ford. We appreciate your business and hope to see you again soon!

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