Craig Douglas
Craig Douglas at Ken Ganley Ford Norton

Craig Douglas

Finance Manager

Ken Ganley Ford Norton

2835 Barber Rd
Norton, OH 44203

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4.9
573 Reviews
4.9

573 Reviews

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573 Reviews of Craig Douglas

August 24, 2026

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Employee Rating

Best customer service I have ever received at any dealership. I saw the vehicle I wanted in their website, called on a Saturday & begged them not to sell it until I could come in the following Monday More

by Bripulley1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 24, 2026

Ken Ganley Ford Norton responded

Our team enjoyed bringing your Ford Escape to your home so you could see it and securing a rate below your maximum monthly payment. Justin and Desmond were delighted to help you find the perfect car, and your praise means a great deal to us.

August 22, 2026

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Had a terrific car buying experience at Ken Ganley thanks mainly to John Massolini . John, in my opinion, is the best car salesman that I have ever dealt with. Honest, sincere, trustworthy and more than wi More

by DAHSBART
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: John Chapman, John Massolini

Aug 24, 2026

Ken Ganley Ford Norton responded

We are so glad that we had the opportunity to work with you and that John and our team could make this a top-notch experience. We look forward to continuing to serve you in the future!

August 10, 2026

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We got the deal done quickly. Happy to come back in the future for another vehicle or service. More

by Teddy
Recommend Dealer
Yes
Aug 10, 2026

Ken Ganley Ford Norton responded

Efficient service is at the heart of what we do. Knowing your Chevrolet Trax purchase was completed swiftly is rewarding. We look forward to helping you again, whether it’s for another vehicle or service.

August 07, 2026

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Justin is a very good salesman, well informed and knowledgeable. We would recommend him to anyone. More

by Kimberly.frymyer
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Recommend Dealer
Yes

Other Employees Tagged: John Chapman, Justin Jankovic , Colleen

Aug 08, 2026

Ken Ganley Ford Norton responded

It was a pleasure assisting with your purchase of the new Ford F-150. Hearing that Justin provided knowledgeable guidance means a lot to our team.

Aug 12, 2026

Ken Ganley Ford Norton responded

Hi Kimberly, thank you for choosing us, and we're thrilled to hear that Justin provided excellent service! We'll be sure to pass along your kind words to him. Thanks for the recommendation!

August 03, 2026

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I had a great experience buying my used explorer here. The sales staff was very helpful. The entire transaction was seamless from start to finish. More

by ESTKUHN8621
Recommend Dealer
Yes

Other Employees Tagged: Craig Douglas

Aug 03, 2026

Ken Ganley Ford Norton responded

Thanks so much for the five-star rating and for sharing your experience buying your used Explorer. We’re glad our sales staff could assist you and that your purchase felt effortless from start to finish.

July 26, 2026

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We recently bought another car and Dave was really great with us. He patiently answered all our questions and was very polite and friendly. More

by EKMARRIS
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Recommend Dealer
Yes

Other Employees Tagged: John Chapman, David Duggan

Jul 26, 2026

Ken Ganley Ford Norton responded

We’re grateful you chose us again for your used Lincoln. We’re glad David took the time to answer all your questions with politeness and patience. We appreciate your loyalty and look forward to serving you again.

July 22, 2026

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AWESOME, easy to deal with. Great experience recommend Ken Ganley to family and friends . TOM STANCIL IS VERY PERSONABLE More

by svukan
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Tom Stancil, John Chapman

Jul 22, 2026

Ken Ganley Ford Norton responded

We appreciate your five-star review and are thrilled your new Ford Bronco purchase went smoothly. It’s wonderful to hear Tom provided personable service. Thank you for recommending us to your family and friends.

July 20, 2026

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Website brought me in, Justin sealed the deal with his kindness and professionalism. Was like dealing with family! Love that for my son and I! Big giant thank you!! 😊 More

by Jennifercooke81
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Justin Jankovic , The detailer gentleman did a fantastic job!

Jul 21, 2026

Ken Ganley Ford Norton responded

We appreciate you choosing us for your used Ford Bronco purchase after finding us online. It’s great that Justin’s professional kindness felt like dealing with family for you and your son. Enjoy every adventure ahead in your Bronco.

Jul 22, 2026

Ken Ganley Ford Norton responded

Hi, we are so happy to read such a great review about Ken Ganley Ford Norton! We can't wait to see you again, have a great day.

July 18, 2026

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Justin was friendly and helpful! He listened to what we wanted and worked with us to find the vehicle that worked for us! He and the staff were willing to stay after hours and make s More

by reedy2626
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Trade-in Experience
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Recommend Dealer
Yes
Jul 19, 2026

Ken Ganley Ford Norton responded

Hearing that Justin and the team stayed late to secure the right Kia Soul for your family really makes our day. Thank you for sharing your experience. We look forward to welcoming you back in the future.

July 18, 2026

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Employee Rating

Walked in immediately felt welcomed. Justin was great during my whole experience was easy to talk to, he made buying a vehicle very easy and pleasant, would highly recommend More

by leelee102785
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Justin Jankovic

Jul 18, 2026

Ken Ganley Ford Norton responded

It’s wonderful you felt welcomed from the moment you arrived. Justin will be thrilled to hear he made purchasing your Jeep Grand Cherokee straightforward and pleasant. Thank you for recommending us, and we look forward to your next visit.

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