Craig Douglas
Craig Douglas at Ken Ganley Ford Norton

Craig Douglas

Finance Manager

Ken Ganley Ford Norton

2835 Barber Rd
Norton, OH 44203

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4.9
553 Reviews
4.9

553 Reviews

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554 Reviews of Craig Douglas

June 04, 2026

Dealership Rating
Employee Rating

The whole interaction was pleasant and enjoyable. Justin listened to what we were looking for in a vehicle and did an outstanding job providing excellent customer service service during and after the More

by barndrex
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Justin Jankovic

June 03, 2026

Dealership Rating
Employee Rating

Very Helpful and quick easy to understand very polite and kind. I will go back to them for my next purchase also!! More

by JOHNWARLOP
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Desmond Norvell, Tony Zuppe

Jun 03, 2026

Ken Ganley Ford Norton responded

We’re thrilled you found our team helpful, polite, and kind while making everything quick and easy to understand. Thank you for choosing us for your pre-owned Ford F-250. We look forward to assisting you on your next visit.

May 31, 2026

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Very friendly and easy to work with. I really enjoyed my experience purchasing my new truck More

by SCOTTDEMOS
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Desmond Norvell

Jun 01, 2026

Ken Ganley Ford Norton responded

We’re delighted you found our team friendly and appreciated how easy it was to purchase your used Ford F-350. Thank you for choosing us, and we hope you enjoy every mile in your new truck.

Jun 03, 2026

Ken Ganley Ford Norton responded

Thank you for your kind words! We're thrilled to hear that you had a smooth and enjoyable experience purchasing your new truck. Our goal is to make the process as easy and enjoyable as possible for our customers. Enjoy your new truck!

May 31, 2026

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Thank you for your service. I’ve been looking for that Mustang for years! My mum was a Mustang girl and I’m positive that she’s smiling, for me right now. Thank you. More

by JCARRICKPSU
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: John Massolini

Jun 03, 2026

Ken Ganley Ford Norton responded

Thank you so much for your kind words! We are so happy to have helped you find your dream Mustang and honor your mum's love for the brand. It means the world to us to make our customers smile. Thank you for choosing us!

May 28, 2026

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Employee Rating

I have been a service department customer for several years and have been very happy with my experiences. Decided to purchase a used vehicle from them. They made the experience easy and were very fair. I More

by Traveler
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 28, 2026

Ken Ganley Ford Norton responded

It’s rewarding to know that after years as a service customer, buying a used Ford Expedition was both straightforward and fair. We appreciate your trust and look forward to helping you again.

May 19, 2026

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Just did fine, he did great! We would recommend for sure. Thank you for being fun to work with! More

by donp75
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Justin Jankovic

May 19, 2026

Ken Ganley Ford Norton responded

It’s wonderful to hear the experience was smooth and enjoyable. Thank you for recommending us and for being so pleasant to work with. Congratulations on your new Ford.

May 12, 2026

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Employee Rating

The vehicle was way overpriced they listed it 23800 then it didn’t sell at that price so they raised it to 25,800 and when I asked to negotiate they said there was no wiggle room on it. I was in a pinch and More

by AGDEXPRESS01
Sales Price Transparency
Purchase Time
Recommend Dealer
No

Other Employees Tagged: John Chapman, David Duggan

May 16, 2026

Ken Ganley Ford Norton responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around for you.

May 11, 2026

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Employee Rating

No xx, straightforward, and one of the easiest car buying purchases of my life. I cannot recommend this dealership and Justin enough! Will be sure to tell all my friends and fam if they are in the market, to More

by kkelly2144
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Justin Jankovic

May 11, 2026

Ken Ganley Ford Norton responded

It’s great to hear the purchase of your new Ford was so straightforward. Justin will be thrilled by your recommendation, and we appreciate you sharing your experience with friends and family.

May 20, 2026

Ken Ganley Ford Norton responded

Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that your car buying experience was exceptional with us and that Justin provided excellent service. We truly appreciate your recommendation and look forward to serving your friends and family in the future. Bravo to you as well for choosing us!

May 05, 2026

Dealership Rating
Employee Rating

Very easy to work with, very helpful explained everything to the best of his knowledge. More

by Jeffersmason7
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Vincent Demercado

May 05, 2026

Ken Ganley Ford Norton responded

Thank you for sharing how smooth and clear the process was. We’re glad Craig could explain every detail as you drove home in your used Ford Explorer. Your kind words are appreciated.

May 05, 2026

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Employee Rating

Good dealership lots of stuff to choice form friendly sales people would recommend to friends More

by Bob
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jack Leonhard, John Massolini

May 05, 2026

Ken Ganley Ford Norton responded

Thank you for highlighting the wide selection and friendly sales staff. We’re glad you found the right Ford Ranger and appreciate your recommendation to friends. Enjoy your new truck!

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