Craig Douglas
Craig Douglas at Ken Ganley Ford Norton

Craig Douglas

Finance Manager

Ken Ganley Ford Norton

2835 Barber Rd
Norton, OH 44203

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4.9
543 Reviews
4.9

543 Reviews

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543 Reviews of Craig Douglas

April 17, 2026

Dealership Rating
Employee Rating

Scott Spath at Ken Ganley ford is excellent at his job. He keeps you informed every step. The mechanic did a excellent job on my truck, in fact, everyone I came into contact with was very kind and respectf More

by gpamer1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 17, 2026

Ken Ganley Ford Norton responded

Thanks for trusting us with your Ford Ranger and for highlighting Scott’s clear communication. We’re delighted our technicians treated you with respect and delivered thorough service. We appreciate your recommendation and look forward to caring for your Ranger again.

April 15, 2026

Dealership Rating
Employee Rating

Franco was really great to work with, he explained every detail of the process, was upfront with all the pricing, and I was treated like a friend. Thanks so much for a great experience Franco! More

by Bob-a-rean-o
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Franco D. Casalinova

Apr 16, 2026

Ken Ganley Ford Norton responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

April 15, 2026

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Employee Rating

I had a great experience at this dealership which had a warm small town feel where you are treated like a friend rather than just another sale. More

by Bob-a-rean-o
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Franco D. Casalinova

Apr 15, 2026

Ken Ganley Ford Norton responded

Craig and Franco D. are happy you felt at home and appreciated the friendly, small town atmosphere. Thank you for trusting us with your Honda purchase.

April 11, 2026

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Employee Rating

Fast, efficient, easy to work with. Would definitely purchase another vehicle from them. Vince and Craig made it a very easy and enjoyable process. More

by AWigley
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Vincent Demercado

Apr 11, 2026

Ken Ganley Ford Norton responded

We’re glad Craig and Vincent made your Buick purchase fast and efficient. Thanks for the five-star rating, and we look forward to assisting you again.

March 27, 2026

Dealership Rating
Employee Rating

The original deal we agreed to was 'locked up' in the desk of our sales guy. More

by fhlgompers
Recommend Dealer
No

Other Employees Tagged: Craig Douglas

Mar 30, 2026

Ken Ganley Ford Norton responded

Hello, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Norton did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

Mar 30, 2026

Ken Ganley Ford Norton responded

Hello, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Norton did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

Mar 30, 2026

Ken Ganley Ford Norton responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

March 08, 2026

Dealership Rating
Employee Rating

I appreciate you met almost all of my requests. I appreciate you finding a vehicle so quickly More

by Jwa2184
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Matt Palffy, Vincent Demercado

Mar 09, 2026

Ken Ganley Ford Norton responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

February 23, 2026

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Employee Rating

My experience was one of the best I ever had and would recommend Jon to anyone he's polite down to earth and really cares about helping u get what u want if I could I would give him 10 stars as well as al More

by ulrichmelissa061
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: John Massolini

Feb 23, 2026

Ken Ganley Ford Norton responded

We’re thrilled you had such a positive experience with our team when purchasing your used Dodge Challenger. Your recommendation means a lot, and we appreciate you considering us for future vehicles. Thank you for the five-star rating.

February 21, 2026

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Employee Rating

I had a great experience at Len Ganley in Norton, they made everything very easy. More

by Lmoperha
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Vincent Demercado

Feb 21, 2026

Ken Ganley Ford Norton responded

Thanks for the five-star review. We’re glad the process of getting your new Ford went smoothly and felt easy. Enjoy every drive and feel free to stop by anytime.

February 16, 2026

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Employee Rating

Ganley Ford is the best place to Purchase a Vehicle. Desmond is the best!! Craig takes great care of you as well More

by hanjoma1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Desmond Norvell, Tony Zuppe

Feb 16, 2026

Ken Ganley Ford Norton responded

Thank you for sharing your five-star feedback. We’re thrilled you had a great experience finding your used Ford F-150, and that Desmond and Craig took such excellent care of you. We hope you enjoy many miles of driving!

February 15, 2026

Dealership Rating
Employee Rating

Awesome experience at Barberton Ford! Made the experience quick and easy, and made a deal work best for me. Vince was our salesman and was great to work with, was not pushy at all and lis More

by Stangzack88
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Vincent Demercado

Feb 15, 2026

Ken Ganley Ford Norton responded

It’s great to hear Vincent made the process smooth and tailored to your needs. Congratulations on your new Ford F-150 and here’s to many exciting miles ahead.

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