Ken Ganley Ford Norton

Scott made the process so easy for me! Everyone was so friendly and all were willing to help me out since I had never taken my car into the dealership to get serviced before. Definitely will be coming bac friendly and all were willing to help me out since I had never taken my car into the dealership to get serviced before. Definitely will be coming back in the near future! More

All employees are great! Very friendly!! We have been coming to Ganley for years! Thank you for everything! Des is the best!! Thanks love, ya he Emery’s coming to Ganley for years! Thank you for everything! Des is the best!! Thanks love, ya he Emery’s More

These guys moved mountains to get my deal done!!! Big shout out to Franco, Kevin and GM Tom for getting it done!! You guys ROCK!! shout out to Franco, Kevin and GM Tom for getting it done!! You guys ROCK!! More

Wonderful Dealership! Everyone was friendly and Franco was a gem! Everything was so clean and everyone was so professional! I would definitely recommend you shop at Ganley. was a gem! Everything was so clean and everyone was so professional! I would definitely recommend you shop at Ganley. More

They took care of my cars recalls, going above and beyond to make sure that things were done in a timely manner and kept me in the loop on progress/accurate pickup times. Seamless drop off and pickup process to make sure that things were done in a timely manner and kept me in the loop on progress/accurate pickup times. Seamless drop off and pickup process More

Helpful courteous. Very informative a great value! Had a vehicle inspection and a new key made, prices were great for quality work. Would definitely go back’ vehicle inspection and a new key made, prices were great for quality work. Would definitely go back’ More

Convenient process Easiest process I have experienced, most of the details were done through text with Austin, the salesman who had the majority of the process completed Easiest process I have experienced, most of the details were done through text with Austin, the salesman who had the majority of the process completed when I got there. Only thing left was test driving and signing paperwork. It was great not spending hours as is usually the case and having to waste a whole day. Instead I did most of the transaction from my home. More

Want to enjoy your car buying or car leasing experience the way it supposed to be? No problem. Just visit Ganley Ford in Barberton/Norton and work with Desmond Norvell. He knows his profession. He is perso the way it supposed to be? No problem. Just visit Ganley Ford in Barberton/Norton and work with Desmond Norvell. He knows his profession. He is personable and professional, efficient and right on the money with every detail. I look forward to working again with Desmond when its time for me to purchase a new Ford. Thanks Des! More

Fraudulent practices Had my Escape in for a recall. Was told it would be completed the same day. It was not finished till the following day. When the service dept. called Had my Escape in for a recall. Was told it would be completed the same day. It was not finished till the following day. When the service dept. called to let me know it was done but my battery was dead. So a free recall cost me a battery. I can now say I’m sure that was a lie! 2,000 miles later the low coolant sensor came on, after putting antifreeze in the sensor went off. Seeing that was part of the recall along with hoses I called made an appointment to check that the recall work was not leaking somewhere. Received a call claiming that my transaxle was leaking and that the car needed the water pump replaced at the tune of $3,400. I refused and declined the repairs. Was told that a pressure test still needed to be done to be sure that it was the water pump. How do you write an estimate but still need to make sure. I will not own another Ford because at Christmas 2019 my transmission went out on a car only 6 months and 6,000 out of warranty. I took the car back to the garage that did the work that same day of picking it up to look for the transaxle leak, seeing it has a 2 year warranty. No leak! They asked that I bring it back in two weeks to check again. Seeing that it appeared that transaxle fluid was smeared. So that was cleaned off but no leak or drip but it will be checked again. Also had a pressure test done by our mechanic and there is no need to replace the water pump! I will be filling a complaint with BBB, the Ohio Attorney General and writing the Ford Motor Company of Ganley’s fraudulent practices. More

Very professional service, fit in checking out my vehicle and completed an oil change. Was even nice enough to let me call in my ford point to pay for the oil change. and completed an oil change. Was even nice enough to let me call in my ford point to pay for the oil change. More