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Ken Ganley Ford Norton
Norton, OH
3,337 Reviews
Welcome to Ken Ganley Ford Norton! Located in Norton, OH, Ken Ganley Ford is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Ken Ganley Ford Norton a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, you’ve come to the right place.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 3,337 reviews
March 26, 2019
Motorhome Ford 450 engine checked and detailing Mark in service has been helping us for 6 years with the maintenance of our motorhome 450 engine. When dealing with Mark he will make suggestions but Mark in service has been helping us for 6 years with the maintenance of our motorhome 450 engine. When dealing with Mark he will make suggestions but does not pressure you to purchase any service. Since he keeps good service records if something falls under warranty he able to assist with getting it covered. Would recommend them any day. JEFF at detailing down the street is someone you want at detailing. He and his assistant take pride in the work they are doing. Our motorhome looks like new again. The cab of our camper has not been that clean since we drove it off the lot. It was a pleasure to workwith both gentlemen. Would recommend your detailing even if you drive another brand. Thanks for all your dedicated employees The Skelley’s More
by Skelly1
Employees Worked With
Jeff Yeager
March 24, 2019
Awful experience The worst mistake I made was not getting up and leaving, to look at a car at another dealership. I purchased a car at the Barberton location and have The worst mistake I made was not getting up and leaving, to look at a car at another dealership. I purchased a car at the Barberton location and have lost all confidence in this company. My experience with this company was less than exemplary. I took my car back three times to have the driver's side window fixed, because it whistled as you drove down the road. Each time it was brought back I was told it was fixed. Round three, car delivered, and the window still whistles. I now question the validity of this company's service department and professionalism as a whole. More
by Competent Customer
Employees Worked With
Dez and Paul
March 18, 2019
Don't make this your first choice The salesperson was excellent (Tony). Very courteous and respectful. Pre-approved online and also preapproved by CapitalOne Bank. Picked out a vehicle The salesperson was excellent (Tony). Very courteous and respectful. Pre-approved online and also preapproved by CapitalOne Bank. Picked out a vehicle, had them run numbers and provided them with my preferred payment range (I did my research). They came back with a high payment, low trade, and average price of the vehicle. I told them to provide their best, and final offer as I did not agree with any of the amounts and the payment was not within my range requested. They budged slightly. Payment WENT UP due to an "ERROR." Their words, not mine. I went to Liberty Ford and was blown away! Four hours later, I had an identical equipped new F-150, got 2k higher for my trade, better APR through Ford, and a payment significantly less than what Ganley provided (which included extended contracts). This is not my first experience with Ganley. I had a similar issue a few years ago when I leased my Toyota. The service with my Toyota previously was worse (which they told me if I took down my review they would beat any other dealer), but I felt this time they were insulting me with numbers. I only gave 2 stars because Tony was authentically nice and very respectful. More
by HFunk
Employees Worked With
November 26, 2018
Looking for a new car We went to the dealership looking at a particular car and actually bought something different that works out better. The sales team were very easy to We went to the dealership looking at a particular car and actually bought something different that works out better. The sales team were very easy to work with and offered great suggestions. Will definitely recommend them to others. More
by Cindy50
November 25, 2018
new used truck great service and help thanks to Jeff and Alex we got a newer used truck for us so greatful and happy thank you very much great service and help thanks to Jeff and Alex we got a newer used truck for us so greatful and happy thank you very much More
by mommiedeer
Employees Worked With
Alex, Jeff Trogdon
November 22, 2018
Awesome Experience Great experience at Diesel Max Trucks on Barber Road as well as follow up service at Ganley Ford. Sales. Everybody was friendly, courteous and promp Great experience at Diesel Max Trucks on Barber Road as well as follow up service at Ganley Ford. Sales. Everybody was friendly, courteous and prompt. Bought a used truck. Ganley took car of all the little things as well as finalizing the deal quickly. More
by JoeH
Employees Worked With
Other Employees :
John Asano, Alex, April Tobias, Jeff Trogdon
November 15, 2018
Great experience!! Jeff and Ganley where A1 right from the very start. They were able to find me exactly what I wanted, get me financed when others could not and even wa Jeff and Ganley where A1 right from the very start. They were able to find me exactly what I wanted, get me financed when others could not and even waited a few extra days for me to get my down payment to them without selling my vehicle. Simply put, Jeff gave me his word on a few things and he came through on every single statement. These guys are the truth. Jeff was not only friendly, but professional without being pushy. He made the whole buying process a breeze. I had been fed up with so many other dealers. Jeff and the guys at Ganley Ford have truly just gained a lifer. I will NEVER shop anywhere else without coming to see Jeff first. Thanks guys for showing me what a true professional dealership should be. Jeff you rock!!! More
by Boogie273
October 24, 2018
Excellent Ganley Ford, and their salesman Mark Farina gets a 100% from me. The entire experience from start to finish was so easy. They made everything so quick Ganley Ford, and their salesman Mark Farina gets a 100% from me. The entire experience from start to finish was so easy. They made everything so quickly and I did not have to hang around for hours to buy a new car. The professionalism is top rate And I would recommend them to anybody choosing to buy a new car. More
by Dpop
Employees Worked With
Mark Farina
October 22, 2018
Over the top customer service I have/had a challenging financial situation. When I came in I wasn't sure if I was wasting my time or if there was a possibility of working something I have/had a challenging financial situation. When I came in I wasn't sure if I was wasting my time or if there was a possibility of working something out that was within my budget. Sam was great at making sure he and the finance team were aware of what I needed and they delivered! Not only a car that met all of my "must haves", but financing terms that were very agreeable. I never felt pressured, just valued. More
by Melanie
October 20, 2018
A pleasant experience The experience was easy and pleasurable, from the salesman Sam Adrian to the people on the phone to the finance , Tyler Harvey. They seemed as though The experience was easy and pleasurable, from the salesman Sam Adrian to the people on the phone to the finance , Tyler Harvey. They seemed as though they could not do enough to serve you. The atmosphere was pleasantly relaxing, especially when you have so many anxieties when buying a vehicle. Overall a good experience. More
by cha
Employees Worked With
April Tobias, Amie Skidmore, Tyler Harvey, Sam Adrian
