Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
1,194 Reviews of Ken Ganley Ford Norton - Service Center
Sort by
May 30, 2025
Polite, professional writers and knowledgeable, thorough technicians to get my vehicle service done. They kept me updated about the progress of the work and what needs to be done with pictures and an easy t technicians to get my vehicle service done. They kept me updated about the progress of the work and what needs to be done with pictures and an easy to process explanation of the problem and solution. More
by steiner.p.15
May 28, 2025
Finished work earlier than expected! Also did a great job on the detail!! Thank you! Also did a great job on the detail!! Thank you! More
by Kelly
Verified CustomerEmployees Worked With
May 27, 2025
They were very helpful and easy to understand when explaining what was going on. They were on top of things. explaining what was going on. They were on top of things. More
by judy
Employees Worked With
May 27, 2025
Breanna is awesome. She always makes sure we get everything taken care of. The used car we purchased is great so far. Thanks She always makes sure we get everything taken care of. The used car we purchased is great so far. Thanks More
by Jklue
May 24, 2025
Wow, great service center. Car was back on the road in 36 hours and washed our car!! Car was back on the road in 36 hours and washed our car!! More
by CathyD
Employees Worked With
May 21, 2025
Ken Ganley in Norton is top notch with service and customer experience. 10/10 recommend. customer experience. 10/10 recommend. More
by megan_m_shaffer
Employees Worked With
May 13, 2025
They were very professional got me in did what I asked in a timely manner a timely manner More
by SHAWNTBOWEN
Employees Worked With
May 10, 2025
Came in for the "Works" on my Explorer. I waited for the maintenance to be completed. I was in and out in less than an hour. As part of the service, I also got a complimentary car wash. Eve I waited for the maintenance to be completed. I was in and out in less than an hour. As part of the service, I also got a complimentary car wash. Everyone was friendly and I am satisfied with my service visit. More
by STEVENGKARL
Employees Worked With
Cannot recall her name, first desk on left as you walk in.
May 10, 2025
This most recent experience was tense. I was told I would have my vehicle by Monday evening but had to leave it because the part I needed was apparently used for another car/truck. This wo I was told I would have my vehicle by Monday evening but had to leave it because the part I needed was apparently used for another car/truck. This would have been no problem except I was planning on leaving the next morning for NC. Ashley told me that the part would be in by 9am the following day and my truck would be ready by 11am. Knowing about my trip and that I wanted to leave as soon as possible on Tuesday Ashley had it ready to go at 10:30. Job well done. Thank you Ashley. More
by jdyeager1
