Back

Ken Ganley Ford Norton - Service Center

Norton, OH

4.6
1,205 Reviews

1,205 Reviews of Ken Ganley Ford Norton - Service Center

Sort by
April 07, 2020

Dealership very clean nicely set up. Service area very neat as well and set up great for customers and service was good. The loaner car was ready and was literally new and beyond my expectations. The inte More

by MMORHIDGESR
Recommend Dealer
Yes
Employees Worked With
The dealer Tom is very good at his position and a true leader, John Asano
Apr 08, 2020 -

Ken Ganley Ford Norton responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

April 07, 2020

Fulton is genuinely sweet to everyone. I feel welcome in the service dept by him but not by all of them all techs are terrific More

by Barbarajean
Recommend Dealer
Yes
Employees Worked With
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2020 -

Ken Ganley Ford Norton responded

Thank you for taking the time to submit a review. We are so glad Mr. Fulton could assist you with your service needs. We truly appreciate your business. We apologize, however, that others on our service team were not as welcoming. If you would like to further discuss your concerns, feel free to contact me at your convenience.

April 03, 2020

very good service they called us and were very friendly they sent up the appointment came and picked up our car made the repair in about 2 1/2 hours then contacted us More

by rgriffi5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
sorry i dont remmber his name, John Asano
Apr 03, 2020 -

Ken Ganley Ford Norton responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Ganley Ford. Please don't hesitate to reach out if you need anything else.

March 31, 2020

Good service. Made me an extra key for my Ford truck. Price was less than Montrose Ford wanted to charge. Is worth the further drive. More

by Jwg
Recommend Dealer
Yes
Employees Worked With
John Asano
Mar 31, 2020 -

Ken Ganley Ford Norton responded

Thank you for sharing your feedback! Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ganley Ford, we look forward to having you as one of our valued customers for many more years to come!

March 27, 2020

Great to work with. They fixed my 21 year old f 150. I drove in off the high with a problem. They fixed it and also showed me future things to keep an eye on. I highly recommend them. Fantastic work guys. More

by Timhinkel
Recommend Dealer
Yes
Employees Worked With
John Asano
Mar 29, 2020 -

Ken Ganley Ford Norton responded

Hi Tim, Thank you for the kind words for our service department! It's great to hear that they were able to take good care of your 21-year-old F150! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

March 27, 2020

Great service. Was there for oil change and they told me I had a recall. Gave me a loaner and home I went. Asked to have car cleaned but couldn't do due to lack of employees. Otherwise great service. More

by santacroce75
Recommend Dealer
Yes
Employees Worked With
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Asano
Mar 29, 2020 -

Ken Ganley Ford Norton responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

March 24, 2020

Scott was wonderful and kept me informed. I have had so many problems with this car and hate it but Scott really helped me. Thank you More

by NLARIA
Recommend Dealer
Yes
Employees Worked With
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2020 -

Ken Ganley Ford Norton responded

Thanks so much for your honest feedback and your high star rating! We greatly appreciate taking the time to leave a review! We are happy to hear you had a great experience with Scott! Thanks again for your business

March 23, 2020

Customer Service is very kind and very accurate on taking care of my Cadillac Escalade EXT. They also told me I needed a battery. Thank you for your years of service! More

by deniseholloway21
Recommend Dealer
Yes
Employees Worked With
John Kirchenbauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Asano, Paul Asano
Mar 25, 2020 -

Ken Ganley Ford Norton responded

Thanks so much for your great review and high star rating! We hope to see you again soon!

March 20, 2020

The Works Set-up the appt. online, dropped off vehicle and picked up 3 hrs. later. Relatively inexpensive. Good place to do business and a good location. More

by bb3b310
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Asano
Mar 25, 2020 -

Ken Ganley Ford Norton responded

Thanks for the great star-rating! We appreciate your feedback and very pleased to hear you had good experience with us! We hope to be of service to you again! Take care!

March 19, 2020

Ganley Ford was very helpful and thorough when determining the issue of my car. Paul kept in contact and up to date throughout the process and I appreciate it very much! Great service. More

by Mgenet
Recommend Dealer
Yes
Employees Worked With
Paul Asano
Mar 25, 2020 -

Ken Ganley Ford Norton responded

Thank you so much for letting us know how we did. We're happy to hear that you had a great service experience with us. We truly appreciate your business and hope we can continue to be of service to you in the future. Take care!

...
106
...