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Ken Ganley Ford Norton - Service Center

Norton, OH

4.6
1,205 Reviews

1,205 Reviews of Ken Ganley Ford Norton - Service Center

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March 05, 2020

Very courteous and professional.best Ford dealership that I've dealt with. Would definitely go to ganley for any car truck or suv new or used to be serviced. More

by Strongwalk98
Recommend Dealer
Yes
Employees Worked With
John Kirchenbauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Asano, Paul Asano
Mar 25, 2020 -

Ken Ganley Ford Norton responded

We are so happy to hear you had a great experience with us. We appreciate your kind review! Thanks again for your business.

March 05, 2020

Fast, friendly and efficient service. Understood my problem and worked hard to fix it in the shortest amount of time possible, and supplied a courtesy car. More

by SHEPLER1004
Recommend Dealer
Yes
Employees Worked With
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2020 -

Ken Ganley Ford Norton responded

Thank you for your wonderful response to the quality of service our Staff provides! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

March 03, 2020

Very friendly staff and they are the reason I keep returning. The prices could be better when talking about parts but the staff are very accommodating. Paul and Benya are great. More

by IRTECHNEO
Recommend Dealer
Yes
Employees Worked With
Desmond Norvell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Asano
Mar 25, 2020 -

Ken Ganley Ford Norton responded

Thank you for your wonderful response to the quality of service our Staff provides! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

March 03, 2020

Ganley in norton has always been my go to place for a car. Only dealer I have used since 2000. I have purchased 5 or 6 vehicles from ganley and always satisfied with the car and the service. More

by Jtallman269
Recommend Dealer
Yes
Employees Worked With
John Asano
Mar 25, 2020 -

Ken Ganley Ford Norton responded

Thanks so much for your 5 star review! We really value you as a customer and your business. Please let us know if there is anything else we can do to assist you!

March 03, 2020

friendly -prompt- professional we have always been happy with the service we have received at Ganley Ford. we will return whenever necessary.see you when we need a new car or truck More

by gerberinsurance
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Stancil
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Kirchenbauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2020 -

Ken Ganley Ford Norton responded

Thanks so much for your honest feedback and your 5 star rating! We greatly appreciate taking the time to leave a great review! Thanks again for your business.

March 02, 2020

Oil Change and vehicle check I have been able to call on short notice and get my F150 serviced. My schedule changes a lot and t is difficult to schedule service, but I have been More

by Will
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Franco D. Casalinova
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Chapman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Asano
Mar 25, 2020 -

Ken Ganley Ford Norton responded

We're glad to hear that everything was completed quickly and to your satisfaction. Please don't hesitate to reach out to us if you ever need anything else. Safe travels!

February 27, 2020

I had our 2018 Ford Escape in for the power train reprogram and subsequently had the engine replaced. I was very impressed with the speed at which they did the repair. It was approximately 48 hrs f More

by Wenger.82
Recommend Dealer
Yes
Employees Worked With
John Kirchenbauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Asano
Mar 25, 2020 -

Ken Ganley Ford Norton responded

Thanks so much for your great review and high star rating! We hope to see you again soon!

February 24, 2020

Great for my Fleet Service, Great for Personal Vehicles I have experienced excellent relationships with both sales and service. I believe that Ganley listens to what I want to buy instead of just trying to More

by BrandonDWS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Stancil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Asano
Mar 17, 2020 -

Ken Ganley Ford Norton responded

We appreciate you and your business and we want to sincerely thank you for being one of our valued customers.Please let us know if there is anything we can do to help!

February 22, 2020

The service department was very friendly and helpful. Got my vehicle fixed quickly. Will be back. Definitely recommend this service department to my friends and family. More

by rsim1981
Recommend Dealer
Yes
Employees Worked With
John Kirchenbauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Asano, Paul Asano
Feb 24, 2020 -

Ken Ganley Ford Norton responded

Thanks so much for your recommendation of our service department! We are so ecstatic you had a great expierence with our team. We truly appreciate your taking the time to leave an online review and rating us 5stars!

February 19, 2020

Service at Ganley is great, professional and timely. I appreciate the way they explain the summary of service provided with details. I would recommend them. Jessica Surso has excellent customer service sk More

by sammie.maynard
Recommend Dealer
Yes
Employees Worked With
John Kirchenbauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Surso (excellent customer service), John Asano, Paul Asano
Feb 20, 2020 -

Ken Ganley Ford Norton responded

Thank you again for taking the time to let us know how we did. Your kind words mean so much to us! Our Staff works hard to go the extra-mile for our valued guests! Please let us know if there is ever anything else we can do for you! Thanks again for your amazing review and 5 star rating! We hope to see you soon.

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