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Ken Ganley Ford Norton - Service Center

Norton, OH

4.6
1,188 Reviews
Call Service Center (877) 839-4979

1,188 Reviews of Ken Ganley Ford Norton - Service Center

Sort by
February 09, 2022

I love Desmond Norvell in sales, Tim & Jim in parts, and Mark in the truck shop. These guys, in particular, along with the rest of your team are all very supportive to me. I have bought my last two new cars More

by JESSER.TOM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Desmond Norvell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim in parts. Jim Klein in parts. Mark in the truck shop.
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Feb 10, 2022 -

Ken Ganley Ford Norton responded

Thank you, Tom! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Ford, we look forward to having you as one of our valued customers for many more years to come!

February 09, 2022

Close to home, fast, friendly, reasonable. I use them for my RV also. Guaranteed best More

by HOPPY283
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 10, 2022 -

Ken Ganley Ford Norton responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

February 08, 2022

Fulton was very helpful! I will go to him if I ever need assistance with my truck in the future! More

by CheyannneW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 09, 2022 -

Ken Ganley Ford Norton responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Fulton delivered such a great experience!

February 08, 2022

After calling my salesman Scott Bomgardner, he put me in touch with Drew & Mike. Those guys were great & able to get me in same day and fix my little accident. So thankful for a friendly & trustworthy crew. More

by Happysummer09
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Robinson, Scott Bomgardner, Drew Erdman
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Feb 08, 2022 -

Ken Ganley Ford Norton responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Ken Ganley Ford!

Feb 09, 2022 -

Ken Ganley Ford Norton responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Ken Ganley Ford, Inc.. If you're ever in need of more help, please let us know!

February 07, 2022

They were very helpful and got me right in and took care of the issue with my truck. Very happy with the diesel truck service department. More

by CurtR1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diesel Truck service manager
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Feb 08, 2022 -

Ken Ganley Ford Norton responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

Feb 09, 2022 -

Ken Ganley Ford Norton responded

Hi, we're so happy we were able to help you out! We hope to be of service to you again in the future. Best wishes, Ken Ganley Ford, Inc.

February 06, 2022

Didn’t check tire pressure/fluids, have a new car was told LOUD brakes were normal. More

by Not impressed
Recommend Dealer
No
Employees Worked With
Drew Erdman
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Feb 23, 2022 -

Ken Ganley Ford Norton responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please reach out to us at your convenience to discuss this in more detail. Thank you for your time!

February 03, 2022

The service was very prompt, thorough and was very transparent. The waiting area was very clean. More

by Pmyers1123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 03, 2022 -

Ken Ganley Ford Norton responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

February 03, 2022

Fulton (advisor), Victor (technician) and Tom (GM) where excellent in determining my concern and fixing it in a timely and professional manner. Could not have been a more pleasant experience. Nice job More

by Happy Little Acres
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Yerace
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Chapman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Palffy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 03, 2022 -

Ken Ganley Ford Norton responded

We appreciate your business, Fulton, Victor, and Tom look forward to serving you again soon!

January 31, 2022

They had the part I needed and installed it quickly. People were friendly as well. I paid over $700 for a side mirror full of greasy finger prints. I suppose for another $100 they would have wiped it More

by a.anderson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Doug in parts , Drew Erdman
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Feb 17, 2022 -

Ken Ganley Ford Norton responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

January 28, 2022

Great service, helped me pay with ford pass points, in only an hour! Very Kind! More

by Pastorhartwell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark in heavy truck.
Report | Print
Jan 28, 2022 -

Ken Ganley Ford Norton responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

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