Tom Yerace

March 13, 2023 My experience at Ganley was profoundly challenging, to say the least. It began with a well-documented issue regarding the 2019 Ford Fusion Titanium Ecoboost Turbo model. The engine, equipp challenging, to say the least. It began with a well-documented issue regarding the 2019 Ford Fusion Titanium Ecoboost Turbo model. The engine, equipped with water jackets between the cylinders, has been identified to fail, leading to antifreeze leakage into the cylinders and subsequent engine failure. This issue has prompted a pending class action lawsuit. Despite consulting multiple attorneys who indicated the potential lengthiness of the legal process, I found waiting intolerable given the urgency of my situation. Transitioning to my interactions with the Ganley team, initial impressions were positive with a friendly atmosphere. However, matters took a different turn during discussions on pricing. Initially, a rough estimate of $8,000 was provided. Following negotiation and my emphatic assertion that the issue was not of my making, given the vehicle's modest mileage of 73,000, I was eventually quoted a final price of $4,500, inclusive of all expenses. Concurrently, Ford Customer Service Center offered $5,000 in assistance, bringing a sense of relief. Regrettably, Ganley subsequently reneged on their initial offer. The representative who initially quoted $4,500 later claimed it was for parts only, contradicting her previous statement. This inconsistency was concerning, indicating possible miscommunication or misrepresentation within the dealership. Again, I sought legal advice. Afterall, I had two separate calls with the quoted price. In the end the legal battle would have cost more than the $2300 for the work to be completed. At this point I reached out to General Manager Tom Yerace, who assured me that he would get to the bottom of it all. He did not! I was given over to John Kirchenbauer, the service manager. Subsequently, communication delays ensued, stretching what was supposed to be a swift resolution into a prolonged ordeal lasting weeks and eventually months. Despite my inquiries, obtaining a detailed breakdown of costs, encompassing parts and labor, proved challenging. When I finally received a breakdown, the total exceeded $7,200, far surpassing the initial quote. Notably, now the discrepancy between Ganley's online prices and warranty pricing. Ford Customer Service Representative Jenae Gaston reached out to Ganley about this pricing and was ignored. Her understanding was that warranty pricing should have been less than wholesale or online pricing for parts. This obviously raised significant doubts regarding the dealership's transparency and integrity. Moreover, upon collecting the vehicle post-repair, I encountered an unexpected issue with the control screen. Despite assurances from the mechanic that it was unrelated to the engine repair, the proposed diagnostic fee of $170, along with an anticipated additional $800 for the suspected part replacement, were unwelcome surprises. Reluctant to engage Ganley further, I resolved the screen issue independently with simple troubleshooting, underscoring the dealership's questionable diagnostic practices and pricing policies. In a fortuitous turn of events, a brief consultation with online resources, particularly instructional videos on YouTube, provided invaluable insights. Following straightforward instructions, I successfully resolved the control screen issue within minutes, circumventing the need for Ganley's costly diagnostic services. This experience further emphasized the importance of consumer empowerment and resourcefulness in navigating challenging situations. In summary, my experience with Ganley Ford has been marked by frustration, disappointment, and a profound lack of confidence in their integrity and professionalism. I am compelled to share this account widely, hopeful that it catalyzes necessary improvements within the dealership's practices and customer service standards. Respectfully, Shawn Zavodney More

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This was the easiest and best experience I have ever had when buying a car! Everyone at the dealership was amazing to work with! They were so kind and patient as we tried to find the perfect family vehicle! when buying a car! Everyone at the dealership was amazing to work with! They were so kind and patient as we tried to find the perfect family vehicle! Sean Pangburn is the best, kindest, most patient salesperson I have ever dealt with! My husband and I will be coming back to buy another car in the summer when my husband’s lease is up! Sean Pangburn and Ken Ganley just made us life long customers of theirs! What a great experience! More

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The service techs were very friendly and knowledgeable. The service on my vehicle was performed in a timely manner and done correctly. I would definitely go to Ken Ganley Ford again for any of my vehicle s The service on my vehicle was performed in a timely manner and done correctly. I would definitely go to Ken Ganley Ford again for any of my vehicle service needs! More

by kevinv2323 Verified Customer Verified Customer

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Good dealership to deal with up front pricing and good quality sales team will definitely be going back next time I need a car! quality sales team will definitely be going back next time I need a car! More

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This was the first out of state vehicle purchase I attempted and was outside of my comfort zone. The sales team of Desmond Norvell and Tony Zuppe eased the stress and uncertainty of buying a used vehi attempted and was outside of my comfort zone. The sales team of Desmond Norvell and Tony Zuppe eased the stress and uncertainty of buying a used vehicle that was 803 miles away. Desmond and Tony explained the benefits of purchasing a vehicle that was Ford Blue Advantage certified and additionally backed with a Carfax report. My wife and I trusted Ganley Ford enough to fly to Ohio with oneway tickets just for a test drive. Desmond went beyond our expectations when he personally worked with our local financing agent and even assisted with getting the car properly titled in our state. As we travelled to Norton, Desmond Norvell even stayed in contact with us through text messages if he needed to step in and assist. He treated us like relatives that were visiting from out of town. Well done! More

by Mail4Onlyus Verified Customer Verified Customer

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From the moment I contacted the dealership, their follow up, expertise and professionalism was second to none! I have purchased a few vehicles in my day and this experience by far was the best ever!! up, expertise and professionalism was second to none! I have purchased a few vehicles in my day and this experience by far was the best ever!! More

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No one has contacted me back at all about my experience. My car is still not repaired and I keep trying to reach out to the general manager and he is ignoring me. You did not honor your contract. You sold m My car is still not repaired and I keep trying to reach out to the general manager and he is ignoring me. You did not honor your contract. You sold me a lemon. More

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Today I worked with Des snd Franco to buy out my lease. My options in the process on buying my lease or going into a new lease were explained well. Franco did a great job walking me trough the purchase. My options in the process on buying my lease or going into a new lease were explained well. Franco did a great job walking me trough the purchase. More

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Very efficient knowledgeable and helpful. They had the selection that I was looking for and walked me through all the choices. They had the selection that I was looking for and walked me through all the choices. More

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Loved my mustang got a great price and it’s such a beautiful car thank you guys beautiful car thank you guys More

by John K Verified Customer Verified Customer

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