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Ken Ganley Ford Parma

Parma, OH

Overview
Employees
Reviews
Vehicles
4.7
4,681 Reviews
Ken Ganley Ford Parma is Northeast Ohio’s choice for new Fords; from the Bronco, Bronco Sport, Maverick, Mach-E, Escape, Explorer, F-150 Lightning and F-150 we have what you’re looking for. It's not just our great selection of new vehicles - it's also our large selection of high-quality used cars. There are many reasons people come to us first. With our competitive Ford financing offers, we take the stress out of car buying by making it affordable and easy. With a variety of finance and lease options, Cleveland car buyers feel at ease with their purchase. Loans can be approved easily and quickly, the same day that you want to make your purchase. Shop and apply online to save time in the comforts of your own home. It’s never been easier to save!
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8383 Brookpark Rd

Parma, OH

44129

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Showing 4,681 reviews

May 18, 2024

Ken Ganley a good place to go. Their service department. Seems like they’re not gonna xxxxxxxx you about what they do. They did what they said above and beyond I will be back. More

by GAT.JR228
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Moga, Alicia Jeffery, Will Monske, Scott Acker
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May 19, 2024 -

Ken Ganley Ford Parma responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

May 18, 2024

We have been with Ken Ganley formerly Gillingham for years. Eric Estevez is our go to guy. He always gets a good deal. More

by AMBROSETTI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Asvestas
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May 19, 2024 -

Ken Ganley Ford Parma responded

Hello Ambrosetti, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Ford Parma. We are always more than happy to assist you if anything else comes up. Take care!

May 18, 2024

Completed all my repairs efficiently and superbly. The service department treated me with respect and answered all my questions. More

by DCESARATTO
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Will Monske
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May 18, 2024 -

Ken Ganley Ford Parma responded

Thanks for sharing your thoughts about your experience with Ken Ganley Ford Parma. We appreciate your business and hope to see you again soon!

May 19, 2024 -

Ken Ganley Ford Parma responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

May 17, 2024

Alecia is outstanding! Tim was just as awesome as Alecia! Very knowledgeable and super helpful More

by Nancy.jmasterson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alicia Jeffery
Report | Print
May 18, 2024 -

Ken Ganley Ford Parma responded

Thank you, Nancy, for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. Please let us know if there is anything we can assist you with in the future.

May 19, 2024 -

Ken Ganley Ford Parma responded

Hi Nancy, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Ford Parma! Please let us know if there is anything else we can do for you; we are more than happy to help!

May 17, 2024

Bubba was my sales person. Not high pressure. Pleasure to work with. I Highly recommend. More

by oddymach
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tracy Sapienza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris 'Bubba" Andrade
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May 18, 2024 -

Ken Ganley Ford Parma responded

Thank you so much for your excellent review! We are so glad that Bubba had the opportunity to work with you, and we are thrilled that you found your experience with us to be positive. Please don't hesitate to reach out if you need anything else.

May 19, 2024 -

Ken Ganley Ford Parma responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Ford Parma! Please let us know if there is anything else we can do for you; we are more than happy to help!

May 17, 2024

The sales associates were very helpful, very good experience, love the car. I’m not disappointed More

by Carterbrandy63
Recommend Dealer
Yes
Employees Worked With
Bolaji Adeyemi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 18, 2024 -

Ken Ganley Ford Parma responded

It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Ken Ganley Ford Parma!

May 19, 2024 -

Ken Ganley Ford Parma responded

Hi, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

May 16, 2024

Ganley answered all my questions and issues. Very knowledgeable and friendly service. I highly recommended Ganley Ford in Patma. More

by JOEYBEST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Menti, Dave Moga
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May 18, 2024 -

Ken Ganley Ford Parma responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

May 16, 2024

The mobile mechanic came to my home to perform a computer update on my vehicle. He was on time, courteous and did a great job without me being inconvenienced. It was a great car repair experience! Unfortu More

by mlritz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Acker
Report | Print
May 18, 2024 -

Ken Ganley Ford Parma responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Ford Parma! We are always more than happy to assist you if anything else comes up. Take care!

May 16, 2024

Dave was extremely helpful and expedited the repairs with the tire pressure leakage I was experiencing. More

by Frederick
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
Report | Print
May 18, 2024 -

Ken Ganley Ford Parma responded

Hi Frederick, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Ford Parma! We are always more than happy to assist you if anything else comes up. Take care!

May 16, 2024

Service writers don’t seem to personable Not Gillingham by all means. Seem out out by doing an oil change and rotation. Ford miisses the mark by not offering sedans. More

by MARKMLINAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bolaji Adeyemi
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Moga
Report | Print
May 18, 2024 -

Ken Ganley Ford Parma responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

May 20, 2024 -

Ken Ganley Ford Parma responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Parma did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

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