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Ken Ganley Ford Parma

Parma, OH

Overview
Employees
Reviews
Vehicles
4.7
4,965 Reviews
Ken Ganley Ford Parma is Northeast Ohio’s choice for new Fords; from the Bronco, Bronco Sport, Maverick, Mach-E, Escape, Explorer, F-150 Lightning and F-150 we have what you’re looking for. It's not just our great selection of new vehicles - it's also our large selection of high-quality used cars. There are many reasons people come to us first. With our competitive Ford financing offers, we take the stress out of car buying by making it affordable and easy. With a variety of finance and lease options, Cleveland car buyers feel at ease with their purchase. Loans can be approved easily and quickly, the same day that you want to make your purchase. Shop and apply online to save time in the comforts of your own home. It’s never been easier to save!
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8383 Brookpark Rd

Parma, OH

44129

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Showing 4,965 reviews

August 16, 2026

Tires was to be rotated and was not I know because of a slow leak in rear passenger side. And it is still there More

by Rhammond42jr
Recommend Dealer
No
Employees Worked With
David Swift
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Swift
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August 16, 2026

Professional service. On time. Very happy. He explained the length of time it would take and what would be done. Very pleased More

by DICHY
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : George Hadgigeorgiou
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Aug 16, 2026 -

Ken Ganley Ford Parma responded

Hearing that George explained the timeline and work plan clearly means a lot to our service team. We’re glad the service on your Ford Focus was completed on schedule and met your expectations.

August 16, 2026

I appreciate Pam and John. They do a great job and treat you like a friend and not just a customer. This is a tough economy and to have people who care about whats best for you More

by Danny Colonna
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pam Koglman
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Ruper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Feruito
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 16, 2026 -

Ken Ganley Ford Parma responded

Knowing you felt Pam and John treated you like friends rather than customers means a lot to our team. Our team is pleased we could help you find the best Ford Bronco Sport for your daughter’s first car. It’s rewarding to know you valued our caring approach during a challenging economy.

August 16, 2026

Grate people good time buying a car if your looking to buy come to ken ganley More

by kpeck1986
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kristy Tomcho
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 16, 2026 -

Ken Ganley Ford Parma responded

Thanks for the five-star rating and recommendation! We’re glad you enjoyed buying your Chevrolet Traverse with our team.

August 16, 2026

Courteous and maintenance was done quickly while I waited. I am very happy with this service appointment. More

by JTPOKORNY
Recommend Dealer
Yes
Employees Worked With
David Swift
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Swift
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Aug 16, 2026 -

Ken Ganley Ford Parma responded

Your praise of our courteous service and quick maintenance turnaround shows we’re on the right track. Knowing you’re very happy with your Ford F-150 service appointment is rewarding.

August 15, 2026

Long wait to call and get answer from service department. Long wait when dropped off vehicle at scheduled time. Mark Owens was great told me safety recall would take til afternoon and had uber ready to take More

by RCROTTINGER
Recommend Dealer
Yes
Employees Worked With
Mark Owens he was great
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Aug 17, 2026 -

Ken Ganley Ford Parma responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

August 15, 2026

Matt went above and beyond helping me resolve my problem. I was extremely satisfied with the resolution. More

by dmblough1
Recommend Dealer
Yes
Employees Worked With
Matt
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Aug 15, 2026 -

Ken Ganley Ford Parma responded

Our service team is pleased we could resolve your concern with your Ford Edge. Knowing that you’re extremely satisfied with the outcome means a lot to us.

August 15, 2026

Car took forever to get diagnosed, seemed as it was not a priority because of warranty work. Took 3 weeks to complete. Was kept informed as to what was going on. Service Manager never returned phone call, ag More

by SWOODS924
Recommend Dealer
No
Employees Worked With
George Hadgigeorgiou
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : George Hadgigeorgiou
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Aug 17, 2026 -

Ken Ganley Ford Parma responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Parma did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

August 15, 2026

Pam was wonderful and made the entire process seamless. I will highly recommend her to all my friends !! More

by kjkandme
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pam Koglman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracy Sapienza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 15, 2026 -

Ken Ganley Ford Parma responded

Your note about Pam’s seamless process when purchasing your new Ford Explorer shows how our team aims to make buying effortless. Knowing you’ll recommend her to your friends means a lot to our team.

August 14, 2026

He helped me with all my knees, took the time to explain to me part two part know how to talk to a customer and will look for the best solution. Excellent person. I will recommended with all my friends. More

by Cesaravaldez7
Recommend Dealer
Yes
Employees Worked With
Mark
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Aug 15, 2026 -

Ken Ganley Ford Parma responded

Knowing you appreciated the part-by-part explanations and our commitment to finding the best solution means a lot to our service team. Hearing you’d recommend the service on your Ford Edge to friends is especially rewarding.

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