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Ken Ganley Ford Parma
Parma, OH
4,581 Reviews
Ken Ganley Ford Parma is Northeast Ohio’s choice for new Fords; from the Bronco, Bronco Sport, Maverick, Mach-E, Escape, Explorer, F-150 Lightning and F-150 we have what you’re looking for. It's not just our great selection of new vehicles - it's also our large selection of high-quality used cars.
There are many reasons people come to us first. With our competitive Ford financing offers, we take the stress out of car buying by making it affordable and easy. With a variety of finance and lease options, Cleveland car buyers feel at ease with their purchase. Loans can be approved easily and quickly, the same day that you want to make your purchase. Shop and apply online to save time in the comforts of your own home. It’s never been easier to save!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 4,581 reviews
May 03, 2026
A very helpful and knowledgeable Service Center. They repaired my vehicle in a timely and professional manner. I would recommend this place to others I know. They repaired my vehicle in a timely and professional manner. I would recommend this place to others I know. More
by ALLENL83
Verified CustomerEmployees Worked With
May 03, 2026
Very good experience Took care of everything I needed in my service guy was fantastic my service guy was fantastic More
by DJACOBS7739
May 02, 2026
went smoothly went smoothly, friendly employees, good communication, efficient, went faster than expected all good communication, efficient, went faster than expected all good More
by lkennedy5555
May 02, 2026
My escape was in several months ago, so not sure why I am now getting a survey text. Anyway, my service advisor was very friendly and professional. However, my car was in there for multiple days, and the pro now getting a survey text. Anyway, my service advisor was very friendly and professional. However, my car was in there for multiple days, and the problem was never properly diagnosed. They recommended a $4200 steering column replacement. I cleaned the parking sensors off on the vehicle and my car has been running fine since. I had suggested that it could be a parking sensor issue since the first error message I get always started with a parking sensor fault. Then it cascade to multiple messages. Ford got involved at one point as well and offered to pay a small part of that $4200 repair. I’m glad I did not get the repair done because I don’t think that was the problem. As long as I keep my parking sensors clean, the car seems to be fine. also, I got charged several hundred dollars to try to reset something that did not fix the problem. I feel like I wasted money at that dealership trip. I also think Ford still has a problem with their design and wiring. A parking sensor fault should not trip 20 different error messages and cut out your turn signals and windshield wipers and other issues. Again, as long as I keep my parking sensors clean, the car has been running fine lastly, when I came to pick up my car, they told me it was OK to drive home. I barely made it home because I had no power steering. When I got home, I looked under the dash and realized they had unplugged it. I was able to plug it back in and it’s been running fine. Again, somebody should’ve checked that before letting me drive home.. More
by BARRY.BARTHOLOMEW
Employees Worked With
May 02, 2026
This is hands down the best dealership in town. I wouldn’t think of going anywhere else. The service manager has one of the best beards I have ever seen!! I wouldn’t think of going anywhere else. The service manager has one of the best beards I have ever seen!! More
by Mary Watson
Employees Worked With
May 02, 2026
Dylan was great. The whole group help make my warranty work convenient. (15 words required) The whole group help make my warranty work convenient. (15 words required) More
by Dealer good survey software bad
Employees Worked With
May 01, 2026
It took some time to get it all together but in the end everything went well. Dylan was great. Jeremy was great. Thank you. everything went well. Dylan was great. Jeremy was great. Thank you. More
by P.matt3232
May 01, 2026
At first. ..slow and got runaround. Then Jeremy came in and was great. Parts counter seemed unknowledgeable. They are the ones who started the runaround. Then n ..slow and got runaround. Then Jeremy came in and was great. Parts counter seemed unknowledgeable. They are the ones who started the runaround. Then no call backs. Like i said then Jeremy got involved. It went ok from there. More
by P.matt3232
May 01, 2026
The detailing turned out amazing never seen my car so clean only complaint is the panel on the driver door is cracked and missing a piece clean only complaint is the panel on the driver door is cracked and missing a piece More
by TAMIKAMARIA28
May 01, 2026
It was easy form me to schedule the appointment. I got in quickly and the service was great. Very friendly staff. I even was taken into the showroom to take a look at my next dream car. I got in quickly and the service was great. Very friendly staff. I even was taken into the showroom to take a look at my next dream car. More
by bst43442
Employees Worked With
