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Ken Ganley Ford Parma
Parma, OH
3,373 Reviews
Ken Ganley Ford Parma is Northeast Ohio’s choice for new Fords; from the Bronco, Bronco Sport, Maverick, Mach-E, Escape, Explorer, F-150 Lightning and F-150 we have what you’re looking for. It's not just our great selection of new vehicles - it's also our large selection of high-quality used cars.
There are many reasons people come to us first. With our competitive Ford financing offers, we take the stress out of car buying by making it affordable and easy. With a variety of finance and lease options, Cleveland car buyers feel at ease with their purchase. Loans can be approved easily and quickly, the same day that you want to make your purchase. Shop and apply online to save time in the comforts of your own home. It’s never been easier to save!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 3,373 reviews
April 13, 2020
These people treated me like crap had three 3 recalls pick up my car the window falls out I take it back they look at me like it's my fault said they had to order parts for the headlight recall a week la pick up my car the window falls out I take it back they look at me like it's my fault said they had to order parts for the headlight recall a week later they say oh that's not the problem I say what what's the problem they wouldn't tell me they said that'll be $125 to put on a machine now they had my car for a week so anyways the recall was the problem because I took it to another dealer and they showed me they did nothing but want to charge me and we're very rude my family has bought many cars from there never ever again funny thing is once my headlights were fixed I was trading at car in and picking up a new car there not at that dealership again very rude and didn't even fix the problem More
by DAM8839
Verified CustomerEmployees Worked With
Nick Seminatore
April 10, 2020
Excellent and fast service. They are definitely doing their part to combat the Covid 19 virus. I sat in the waiting area and watched an associate sanitize every area! their part to combat the Covid 19 virus. I sat in the waiting area and watched an associate sanitize every area! More
by STAN.JENSPENCE
Employees Worked With
Ashley Neely
April 06, 2020
Nick was very helpful at my last visit to the service department he hooked up my bluetooth after my servise was done he went of his way to help thank very much. department he hooked up my bluetooth after my servise was done he went of his way to help thank very much. More
by gpieh
Employees Worked With
Nick Seminatore
April 03, 2020
Associates were very friendly and helpful. They asked questions and were very efficient. They greeted me upon my arrival They offered me a complimentary car wash. questions and were very efficient. They greeted me upon my arrival They offered me a complimentary car wash. More
by WHOPPEL
Employees Worked With
Nick Seminatore, Ashley Neely
March 25, 2020
Brought in my old Lincoln for some much needed service, problems solved.. My service advisor Ashley was awesome, she communicates very well and is always helpful. problems solved.. My service advisor Ashley was awesome, she communicates very well and is always helpful. More
by Supercarbodyman
Employees Worked With
Ashley Neely
March 25, 2020
I took my car in for an oil change and it was done within a half an hour they did an excellent job everybody was professional and courteous would recommend them highly a half an hour they did an excellent job everybody was professional and courteous would recommend them highly More
by garydavies741
Employees Worked With
Jerry Machacek
March 25, 2020
Every time I need a vehicle your team is totally awesome with making my experience easy and they ask all my needs and wants in a vehicle and they make sure I am happy when I leave!!! All the maintenance with making my experience easy and they ask all my needs and wants in a vehicle and they make sure I am happy when I leave!!! All the maintenance on all our vehicles has been taken care of only Ganley Ford West. I will always be a Ford guy and thanks for making my life easier by owning a Ford !! More
by Mrkpow
March 21, 2020
I was pleased with how easy it was to get a appointment with the service department. They were ready for me and expecting me when I arrived at the dealership. Did they finish the work in the stated time fr with the service department. They were ready for me and expecting me when I arrived at the dealership. Did they finish the work in the stated time frame. More
by BFF43
Employees Worked With
Nick Seminatore, Ashley Neely
March 20, 2020
Not up to par Service this time was less than stellar. Problems that occurred were aggravating and still unresolved to date. Not holding my breath as I'm sure the c Service this time was less than stellar. Problems that occurred were aggravating and still unresolved to date. Not holding my breath as I'm sure the corana virus panic will provide an excuse. More
by james.1295
Employees Worked With
Jeremy, Ashley Neely
