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Ken Ganley Ford Parma - Service Center

Cleveland, OH

4.5
1,474 Reviews
Call Service Center (888) 433-2764

1,474 Reviews of Ken Ganley Ford Parma - Service Center

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December 11, 2024

Bad customer service in the maintenance department, and also unprofessional in my interaction with them. More

by Joe w.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
George Hadgigeorgiou
1.0
This rating includes all reviews, with more weight given to recent reviews.
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December 11, 2024

Excellent Fast accurate Dave was ably to get defective battery replaced too We’ll taken care of More

by D.NYPAVER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 11, 2024 -

Ken Ganley Ford Parma responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Ford Parma.

December 11, 2024

Service was phenomenal. Highly recommend the service department. Everything was quick and easy. Five stars all around. More

by Junito.li
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alicia Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fernando Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 11, 2024 -

Ken Ganley Ford Parma responded

Thank you, Junito! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford Parma.

December 11, 2024

Great experience, everyone was really nice. Shop was clean. Great Clean George floor cover. New finish More

by Dave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Asano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alicia Jeffery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 11, 2024 -

Ken Ganley Ford Parma responded

Thank you, Dave, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

December 11, 2024

Repairs were done in a timely fashion. Everything was explained clearly, but still very expensive repairs More

by mamie8094
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 12, 2024 -

Ken Ganley Ford Parma responded

Thank you for providing this feedback. We appreciate your business and hope you will give us another opportunity to serve you!

December 10, 2024

Mixed communication, long wait and had to return to fix. Service Dept is good. I would recommend. More

by PurpleLilac
Recommend Dealer
Yes
Employees Worked With
Dave Moga
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 11, 2024 -

Ken Ganley Ford Parma responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Ford Parma.

Dec 13, 2024 -

Ken Ganley Ford Parma responded

Hello, thank you; we appreciate your feedback! Thanks again for the recommendation, and have an amazing day!

December 10, 2024

Service was fast and efficient. My service advisor was friendly and knowledgeable. The waiting area was nice. More

by Stevenstalla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 11, 2024 -

Ken Ganley Ford Parma responded

Steven, Thank you so much for your excellent service review! We are so glad that Dave had the opportunity to work with you, and we are thrilled that you found your experience with us here at Ken Ganley Ford Parma to be a positive one. Please don't hesitate to reach out if you need anything else.

Dec 13, 2024 -

Ken Ganley Ford Parma responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Ford Parma! We are always more than happy to assist you if anything else comes up. Take care!

December 10, 2024

Fast and efficient all question answered! Very clean customer waiting room. Repairs complete timely manner! More

by Freebird3r
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Asano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 11, 2024 -

Ken Ganley Ford Parma responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford Parma!

Dec 13, 2024 -

Ken Ganley Ford Parma responded

Hello, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

December 10, 2024

Work performed was very satisfactory. People I had contact with were pleasant and professional. It did take longer than quoted due to not having the proper fluids in house to perform the More

by mcclellan.darwin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Asano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cashier
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Dec 11, 2024 -

Ken Ganley Ford Parma responded

Darwin, Thank you for choosing Ken Ganley Ford Parma. Your feedback and rating mean a lot to us. We're glad Paul were able to help, and we hope to see you again!

Dec 13, 2024 -

Ken Ganley Ford Parma responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Parma did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

December 10, 2024

The mechanics have good knowledge about what the car needs to be safe on the road More

by Rose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 10, 2024 -

Ken Ganley Ford Parma responded

Thank you, Rose! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford Parma.

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