Ken Ganley Ford Parma

AWESOME CAR BUYING EXPERIENCE! I got the car I wanted with the help of my sales man and financing team. I recommend this car dealership for car buying! LaRita I got the car I wanted with the help of my sales man and financing team. I recommend this car dealership for car buying! LaRita More

Merry Christmas to me! I had no plans to trade my car in for a new car, especially not so close to Christmas. So when Nae from Ganley Ford West called I hesitated but though I had no plans to trade my car in for a new car, especially not so close to Christmas. So when Nae from Ganley Ford West called I hesitated but thought what the heck, let's talk. As soon as I walked in the dealership I knew I wanted the new Escape. Robert and Nae walked me through the process and got me the best deal possible. They made it painless and fun. Yes, fun. 2019 was a tough year for me personally so being able to drive off the lot with my new Escape was the perfect ending to a crazy year. Thanks to all the GREAT people at Ganley Ford West who made my Christmas the best in a long time. Special thanks to Robert Brown and Nae Winston, you both Rock! More

All was Great.Service and People!Vehicle was done on All was Great. Service and People! Vehicle was done on time and was washed when finished. Will keep coming here for the excellent job they do! All was Great. Service and People! Vehicle was done on time and was washed when finished. Will keep coming here for the excellent job they do! More

Exceptionally fulfilled! All I can say is, one call to Alex, made everything happen. I'm now driving my new Ford!. I highly recommend this Ganley Ford West. Call and ask Ale All I can say is, one call to Alex, made everything happen. I'm now driving my new Ford!. I highly recommend this Ganley Ford West. Call and ask Alex! More

Thank you for your great service. I'm really enjoying the Ford Escort. It is also the first time I’m leasing a car. I look forward to keep leasing and making Ford my only Car Dealer. And recommend everyone I Ford Escort. It is also the first time I’m leasing a car. I look forward to keep leasing and making Ford my only Car Dealer. And recommend everyone I know. Thank you Ford Marisol Cuevas More

Pleasant Experience I have to say this was the quickest experience I've ever had purchasing a vehicle from a dealership. We agreed to a price BEFORE they ran my credit a I have to say this was the quickest experience I've ever had purchasing a vehicle from a dealership. We agreed to a price BEFORE they ran my credit and they didn't try to sell me a different truck then the one we came in for. Mark was great to work with. I would definitely go back to purchase another vehicle from them. More

1st Scheduled service on my new Ecosport The service was good and they got it done quickly but I was unhappy with the fact that they did not check the tire pressure. I had to inflate them mys The service was good and they got it done quickly but I was unhappy with the fact that they did not check the tire pressure. I had to inflate them myself. More

Terrific Service! Jessica, the Customer Service Rep. at Ganley West went out of her way to assist me in a very difficult service call that led to the final service I wo Jessica, the Customer Service Rep. at Ganley West went out of her way to assist me in a very difficult service call that led to the final service I would have for now at Ganley since my car's book value was less than the proposed service. I appreciate all the great service I have received and I travel 60 miles to go to Ganley Ford West on Lorain in Ohio City for the all my service since 2011! Thanks again to Jessica she is terrific! More

good but one concern On 11/12/19 I had my car in for its 40,000 mile check up. I have been going here since I bought my car from them in Aug 2013 Services are always ex On 11/12/19 I had my car in for its 40,000 mile check up. I have been going here since I bought my car from them in Aug 2013 Services are always excellent and staff very attentive and clear about what needs to be done. Never had any problems. This visit was the same as to services. But during this visit the person who I was dealing with advised me that I needed 3 new tires (had got one new tire a couple of years back) She suggested I sign up for Ford credit card and would get a refund of $70.00 on the tires, plus other refunds . So right there and then I completed the application for the credit card and was approved. At the end of my visit she gave me the refund information to apply. But when i applied I was informed that I did not qualify as I only bought 3 tires not 4. The problem for me is that I would have shopped around as to price of tires before making a decision to go ahead with new tires if I had known I would not get the $70.00 refund. So not happy about this. More

Friendly people here. Pam K. (Sales) did an extraordinary job answering all questions in detail and thoroughly explaining all aspects of the Explorer I ultimately purchased...she has a strong customer servic job answering all questions in detail and thoroughly explaining all aspects of the Explorer I ultimately purchased...she has a strong customer service focus and I highly recommend her...and the Ganley dealership! More