Ken Ganley Ford Parma - Service Center

Same day service. Fast and professional. Took the time to make sure that the job was done correctly. You can tell they have a genuine interest in their work. make sure that the job was done correctly. You can tell they have a genuine interest in their work. More

Nick in the service department was evcellant as I received my 20m checkup..From start to finish..He kept me informed and thanked me choosing Genley Ford West.. received my 20m checkup..From start to finish..He kept me informed and thanked me choosing Genley Ford West.. More

Took my car in for a drivers door ajar switch recall, had a rental for 4 weeks due to a back ordered door panel screw? Not sure why it took so long, I can’t think of any door panel screw that would require a a rental for 4 weeks due to a back ordered door panel screw? Not sure why it took so long, I can’t think of any door panel screw that would require a month back order, or why they’d want to loan a rental that long, just happy to get my car back. The people are great but, the situation not so much. More

My TCM went out on Thursday night. I called Jeremy at Hanley Ford and he was honest and said that he would try to look at my vehicle Friday but it probably wouldn't be until Monday before it could be ser Hanley Ford and he was honest and said that he would try to look at my vehicle Friday but it probably wouldn't be until Monday before it could be serviced. True to his word the car was serviced repaired and all safety recalls were also completed. Everything was covered by Ford and my technician Mike was thorough in explaining what was repaired as well as what might need service soon. Great experience. More

Everyone was very nice and helpful. They explained everything to me and answered any questions I had. I will come back for my 5,000 mile oil change. everything to me and answered any questions I had. I will come back for my 5,000 mile oil change. More

Most honest service department I have ever dealt with. Service is very competent, and there is no overcharging. Staff is friendly and they explain all the work they do. Very satisfied. Service is very competent, and there is no overcharging. Staff is friendly and they explain all the work they do. Very satisfied. More

I'm worried and sad because this dealership is not the same like before under another administration. Before they treat us with respect and consideration, the boss send to someone to peak up the client at same like before under another administration. Before they treat us with respect and consideration, the boss send to someone to peak up the client at home. The repairs was not to expensive, etc., etc. I changed the Starter to my truck and they charged me $. 488.00. I'm disagree. I'm older costumer, and let me tell you, this is the last time. I was checking the price out side and was very cheap. About 8 month ago they changed the Radiator to my truck and still making a lot noise, they tried to fixed but still the same, so that's I'm living, I don't know if you care, but I'm sure you going to lost more costumers...... More

The service was very good . Didn’t have to wait that long with that being my choice . They even washed my vehicle too . They did a great job long with that being my choice . They even washed my vehicle too . They did a great job More

2 times in 9 months had to wait 7 to 12 days to get car repaired. Took 4 days before it was even looked at repaired. Took 4 days before it was even looked at More

The Dealership is outstanding and is always clean. Service is always good and honest. Well trained and very trustworthy. This is my first Truck here and will always be coming back for more vehicles. Service is always good and honest. Well trained and very trustworthy. This is my first Truck here and will always be coming back for more vehicles. More