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Ken Ganley Ford Parma - Service Center

Cleveland, OH

4.5
1,100 Reviews

1,100 Reviews of Ken Ganley Ford Parma - Service Center

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May 16, 2024

Dave was extremely helpful and expedited the repairs with the tire pressure leakage I was experiencing. More

by Frederick
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2024

Service writers don’t seem to personable Not Gillingham by all means. Seem out out by doing an oil change and rotation. Ford miisses the mark by not offering sedans. More

by MARKMLINAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bolaji Adeyemi
2.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Moga
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2024

The mobile mechanic came to my home to perform a computer update on my vehicle. He was on time, courteous and did a great job without me being inconvenienced. It was a great car repair experience! Unfortu More

by mlritz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Acker
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2024

Pleasant, helpful and willing to answer any questions! Will be happy to return to your dealership! More

by lakegirl951
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pam Koglman
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2024

Ganley answered all my questions and issues. Very knowledgeable and friendly service. I highly recommended Ganley Ford in Patma. More

by JOEYBEST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andy Menti
May 15, 2024

Overpriced also lack of information prior to mechanics assessing car. Wanted to charge me 165 twice for two different diagnostics. ALSO OVERCHARGED ME FOR THE ONE . LIKE I LNOW THINGS ARE HARD RIGHT NOW F More

by Fenix2431
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dave Moga
1.0
This rating includes all reviews, with more weight given to recent reviews.
George Hadgigeorgiou
1.0
This rating includes all reviews, with more weight given to recent reviews.
Alicia Jeffery
1.0
This rating includes all reviews, with more weight given to recent reviews.
Will Monske
1.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Acker
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2024 -

Ken Ganley Ford Parma responded

We are sorry to hear that you're experience visiting our service center was not a positive one. We would love the opportunity to speak with you about it & address the issues that you had. Can you please email Customer Relations your full name, vehicle info and the best way to contact you JWheatley@GanleyAuto.com thanks!

May 15, 2024

Very professional, the services department is very knowledgeable of it's work and what needs to be done to fix your car. Both times I tooky car in they fixed it in a timely fashion. A+ More

by WJB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2024 -

Ken Ganley Ford Parma responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Ford Parma.

May 15, 2024

The auto service was done within an hour. I was comfortable in the waiting room. Mr. Gillingham would be proud of you. More

by NOV221968
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan Gallagher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2024 -

Ken Ganley Ford Parma responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford Parma.

May 15, 2024

George is always great! He was able to get me in the next day for an oil change. More

by ME13DIDONNA88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2024 -

Ken Ganley Ford Parma responded

We are very happy to hear George provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

May 15, 2024

Agents were polite and courteous, work was done efficiently and quick. Only question l have is l didn't receive a receipt for the work, which was an oil change. The price of $92.00 l thought was ex More

by brownsweek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2024 -

Ken Ganley Ford Parma responded

It's great to hear that Dave was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford Parma!

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