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Ken Ganley Ford Parma - Service Center
Cleveland, OH
1,148 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,148 Reviews of Ken Ganley Ford Parma - Service Center
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March 14, 2020
Very BAD Simple oil change...got home oil found oil all over the driveway that was dripping off the skid plate that I had to clean up myself....oil on mat beca Simple oil change...got home oil found oil all over the driveway that was dripping off the skid plate that I had to clean up myself....oil on mat because no paper was put down...still smell oil burning after I took it back to be dealt with...when I called to talk to the service manager he was on another line was getting email responses from Jessica Surso who was supposed to talk to the service manager and call me to get to the bottom of what happened....that was a week ago Thursday but still no call....I'm in the market for a new dealer More
by tklep
Employees Worked With
Jessica Surso
Helpful March 11, 2020
recall on ford fusion when I called for appointment they told me approximate 1 hour for diagnose or if a problem I could come back and they must have taken car immediately when I called for appointment they told me approximate 1 hour for diagnose or if a problem I could come back and they must have taken car immediately as I hadn't finished my coffee and Ashley appeared and said car was available!! cant beat the service!!! More
by terrietalk
Employees Worked With
Ashley Neely
March 11, 2020
I took my escape in to get a flat tire fixed. My car was taken right in even though I had no appointment. Everyone was very friendly and efficient. I was kept informed of repair progress until my car was r taken right in even though I had no appointment. Everyone was very friendly and efficient. I was kept informed of repair progress until my car was ready. More
by Martha Mihaly
Verified CustomerEmployees Worked With
Sherry Yuncker, Nick Seminatore
March 10, 2020
Your staff in the service department is always courteous & professional especially Nick. Nick took charge of the situation and had me back on the road in no time. I will definitely highly recommend your ser & professional especially Nick. Nick took charge of the situation and had me back on the road in no time. I will definitely highly recommend your service department to all my family & friends! More
by Buzz3-29
Employees Worked With
Nick Seminatore
March 09, 2020
I had an excellent experience with the service department. The young lady who took care of me was excellent. Ashely Neely. This is why I continue to bring my car back. department. The young lady who took care of me was excellent. Ashely Neely. This is why I continue to bring my car back. More
by RICHARDKTIFFANYR
Employees Worked With
Nick Seminatore, Ashley Neely
March 09, 2020
Always friendly and courteous when I am having my vehicle serviced there. There is always available appointments to meet my schedule and accommodating waiting room while I wait serviced there. There is always available appointments to meet my schedule and accommodating waiting room while I wait More
by TRICIAGANSERT
Employees Worked With
Nick Seminatore
March 09, 2020
The service department is excellent. Although I prefer not to see them so often as I would like my truck to be without need for service, they are great. They provide me with a ride home each time and are not to see them so often as I would like my truck to be without need for service, they are great. They provide me with a ride home each time and are very friendly and helpful. Thanks to them. The clerk that I pay for services is also great. I have had to pick up my truck after hours and they accommodate me every time. More
by Andrew.kobak
Employees Worked With
Nick Seminatore, Ashley Neely
March 05, 2020
Ashley was the greatest,got me in and out so quickly,first time at ganley Ford west,and if they employees are as efficient and kind like this young lady then they will have my household business quickly,first time at ganley Ford west,and if they employees are as efficient and kind like this young lady then they will have my household business and I will recommend the store and Ashley to everyone I know. More
by guscherry8
Employees Worked With
Ashley Neely
March 02, 2020
Was for a recall was great dropped it off picked up same day and was very informative hope to visit again soon for further repairs day and was very informative hope to visit again soon for further repairs More
by CLOPEZJR69
Employees Worked With
Nick Seminatore, Ashley Neely
