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Ken Ganley Ford Parma - Service Center

Cleveland, OH

4.6
1,842 Reviews
Call Service Center (888) 433-2764

1,842 Reviews of Ken Ganley Ford Parma - Service Center

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February 17, 2023

Brought the car in in late afternoon with unanticipated damage to front pan…a missing bolt. It was repaired and ready the next morning, less than 20 hours later. Appreciated the courtesy ride home after dr More

by GUMBOHEAD47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 18, 2023 -

Ken Ganley Ford Parma responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

February 15, 2023

I,ve been doing business with ganley Ford for over 25 yrs. They have always taken great care of me and my family. From the sales dept. To the service dept.Ganley always tries to make sure I,m satisfied. More

by JOHNCUNNIGHAM0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 17, 2023 -

Ken Ganley Ford Parma responded

John, Thanks for sharing about your experience with Ken Ganley Ford West. Dave and our team appreciate your business and hope to see you again soon!

Feb 17, 2023 -

Ken Ganley Ford Parma responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

February 14, 2023

great customer service! they are friendly, prompt, & do quality work. i will use them for all my service needs More

by emily.strobach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 14, 2023 -

Ken Ganley Ford Parma responded

Emily, Thanks for sharing your thoughts about your experience with Ken Ganley Ford West. We appreciate your business and hope to see you again soon!

February 13, 2023

Wonderful service very helpful and friendly staff. Dave really took the time to keep me updated. Thanks Dave More

by Tlpcampbell8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 13, 2023 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Dave and our team, and we look forward to working with you again.

February 13, 2023

The service was top notch. Customer is always friendly and they take care of the needs of my car quickly. More

by Careeves40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Seminatore, Carlyle Franklin
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Feb 13, 2023 -

Ken Ganley Ford Parma responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Ford West.

February 11, 2023

Recall repair that was supposed to be an all-day job was scheduled for a Saturday when apparently it was unrealistic to get done on a Saturday because they close earlier. Ultimately it took all day Monday a More

by Sbar7
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dave Moga
4.0
This rating includes all reviews, with more weight given to recent reviews.
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February 11, 2023

I do not come here as often as I use too. I spoke with CJ while I was waiting for my car, what a very nice person. If I were to buy another car I would look up CJ. More

by rdcpartnrs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 12, 2023 -

Ken Ganley Ford Parma responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Ford West, we look forward to having you as one of our valued customers for many more years to come!

Feb 13, 2023 -

Ken Ganley Ford Parma responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 10, 2023

Always kind and helpful making sure everything I need is taken care of. aaa aaa More

by knorris525
Service Price Transparency
Workmanship
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Seminatore, Carlyle Franklin
Report | Print
Feb 12, 2023 -

Ken Ganley Ford Parma responded

Thank you for choosing Ken Ganley Ford West. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

February 09, 2023

Service dept very unprofessional work. Damaged my car two different areas. Service dept. Are liars ! More

by Better Business Bureau
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mechanics
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Feb 10, 2023 -

Ken Ganley Ford Parma responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford West did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

February 08, 2023

Communication with customers should be better. Always seemed short staff which often meant I wasn’t getting the help I needed More

by breyan96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dave Moga
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Seminatore
Report | Print
Feb 10, 2023 -

Ken Ganley Ford Parma responded

Hello, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford West did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

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