Ken Ganley Ford Parma - Service Center

Staff was friendly and courteous, took my vehicle on time and let me know when it was ready. and let me know when it was ready. More

The main point of contact is amazing and super helpful. The shop, though, refuses to reboot and update my infotainment system software, instead insisting to only course of action was to replace my infotain The shop, though, refuses to reboot and update my infotainment system software, instead insisting to only course of action was to replace my infotainment system completely. Overpriced and money hungry shop.I had to pay $175 just for them to tell me what I already knew, that my system was malfunctioning. Pathetic. How long did that take? 15 minutes to plug in a sensor? More

Service was was better than I thought it would be service department people were very nice service department people were very nice More

Making the appt and check in were easy and appointments were available without waiting for a long time. Staff was helpful and answered any questions in a friendly manner. Good experience. were available without waiting for a long time. Staff was helpful and answered any questions in a friendly manner. Good experience. More

Everyone was polite. Work done efficiently. Had no problems.Would come back here again. Thanks. Work done efficiently. Had no problems.Would come back here again. Thanks. More

Scheduled car and when we dropped it off on a Friday, we were informed that they might not even get to look at it that day. Why would you over schedule the shop? Then they said we could pick it up so we w were informed that they might not even get to look at it that day. Why would you over schedule the shop? Then they said we could pick it up so we would have the car for the weekend and we could drop it off again on Monday or Tuesday. What kind of scheduling is that? They kept saying “it’s no problem”. Well, maybe not for them, but if they knew how much trouble it was to get our car there, they would have stopped saying it. All it needed was the A/C recharged. It uses a special refrigerant. Otherwise, I would have taken it to my local garage. Never again will I use this “non-service” department More

They handled the problem quickly and effectively! I feel confident that they fixed all the problems I could have I feel confident that they fixed all the problems I could have More

Love the service and convenience. I tried somewhere closer, but came back to Ken Ganley. I tried somewhere closer, but came back to Ken Ganley. More

Friendly courteous service from all the staff I came in contact with at the dealership. contact with at the dealership. More

Clean fast friendly service I was happy with the service that I received would recommend to everyone thanks that I received would recommend to everyone thanks More