Ken Ganley Ford Parma - Service Center

I had an appointment for a seat latch I believe was the part. The appointment was made with Ashley who called me when the part came in. I arrived at the dealership the day of my appointment, when I got t part. The appointment was made with Ashley who called me when the part came in. I arrived at the dealership the day of my appointment, when I got there I said I was here for my appointment. I don’t know the name of who helped me, but he had no idea why I was there and asked me for the paper work from the last time I was there but I couldn’t find it. He kept saying that “Ashley was the one who made the appointment “. I still just can’t understand if someone was off on a day that it wouldn’t be in the computer that a customer was coming in. I also didn’t receive the paperwork for what was done that day, I think he told me he would mail it to my house. This is my second not good experience with this service department. The first was with the same person. That time I had an oil leak and I checked in with the same person who had me waiting in the waiting room for well over an hour. I finally got up to find out how much longer and he says “oh this is at least a three day job”. So my frustration there was why have me sitting in the waiting room if this particular job was going to take that long?! My lease is up July 2022. I probably will not lease another car with this dealership because of these experiences. More

Great work and great communication, we’ve been coming here for many years and will continue to do so, for our vehicle purchases and service. here for many years and will continue to do so, for our vehicle purchases and service. More

Took care of me quickly, had a courtesy car available for me to use. Dave in service made sure I was updated and finished all the requirements. me to use. Dave in service made sure I was updated and finished all the requirements. More

Very friendly and knowledgeable staff. Maintenance was completed in time frame indicated when I dropped off the car. Car was also washed which was appreciated. completed in time frame indicated when I dropped off the car. Car was also washed which was appreciated. More

The steering column panel was broken during the airbag replacement and Aaron was quick to have the issue resolved without any problem. Appreciate the concern. replacement and Aaron was quick to have the issue resolved without any problem. Appreciate the concern. More

Very prompt with the initial greeting and the paperwork for the appointment was all in order. This was followed by curtesy updates on the status of the repair. for the appointment was all in order. This was followed by curtesy updates on the status of the repair. More

I am always pleased with my service. I had to be at a doctor’s appointment and they had my car finished in time for me to get to the doctor. Also always let me know what other service I need to have done doctor’s appointment and they had my car finished in time for me to get to the doctor. Also always let me know what other service I need to have done, More

Appt was kept as promised on time… work done as promised without adding anything further charges to quoted amount…courteous employee on desk duty will return without adding anything further charges to quoted amount…courteous employee on desk duty will return More

Another great experience at Ganley Ford West. I couldn't be more pleased with the level of service they provided me again, on my 2017 Focus ST. I thought I had a major issue and was looking at huge repair b be more pleased with the level of service they provided me again, on my 2017 Focus ST. I thought I had a major issue and was looking at huge repair bills. Dave in Service got me in before he really had an open slot... I think he could tell how anxious I was about the whole ordeal. In any event, thankfully the issue was relatively minor and they got me back on the road, at minimal cost and even took care of a recall I had, (free of charge of course on that recall). All told, I really could not be happier with the service received at Ganley and it's why I keep bringing my vehicles and business back to them. Thank you all! More

I really liked working with my representative. I wish there was a loaner available when i need one but the gal i worked with was nice and always kept me posted!! there was a loaner available when i need one but the gal i worked with was nice and always kept me posted!! More