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Ken Ganley Ford Parma - Service Center

Cleveland, OH

4.6
1,880 Reviews
Call Service Center (888) 433-2764

1,880 Reviews of Ken Ganley Ford Parma - Service Center

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June 28, 2021

Service was good and fast. They were supposed to text appointment reminders and I never got one. Overall service was good and friendly staff More

by DIANEWINPINGER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 28, 2021 -

Ken Ganley Ford Parma responded

Diane, Thank you so much for your kind words for your service team, and for taking the time to leave us this wonderful feedback!

June 26, 2021

Got me in and out within 2 hours. Service manager was friendly & knowledgeable. More

by WDONLON2
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 28, 2021 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your thoughts on working with our service team. We're glad to hear Dave delivered such a great experience!

June 25, 2021

The service department at Ganley Ford is remarkable. Everytime I bring my vehicle in it's well taken care of. I'm glad I chose this location. More

by Luvlyfe
Recommend Dealer
Yes
Employees Worked With
Ashley Neely
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Jun 28, 2021 -

Ken Ganley Ford Parma responded

It's great to hear that Ashley was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Ganley Ford West!

June 22, 2021

Dave was fantastic! Super helpful! Very friendly. Accommodating and pleasant. More

by klsinagra
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 22, 2021 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Dave and the team, and we look forward to working with you again!

June 21, 2021

Absolutely awesome, respectful and fast. I really enjoy going to Ganley More

by GYPSY29
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Trainer
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Jun 21, 2021 -

Ken Ganley Ford Parma responded

Thanks for sharing your thoughts about your experience with Aaron here at Ganley Ford West. We appreciate your business and hope to see you again soon!

June 19, 2021

Always great with everything from scheduling, the service and the follow up. I would give more than 5 stars if I could. Thank you Ganley Ford West More

by Pberoisa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 21, 2021 -

Ken Ganley Ford Parma responded

Thank you for your business and this excellent review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. We're always happy to help.

June 18, 2021

Final cost was quiet a bit higher than expected or quoted, my Ford Points were not used although it was requested. I realized that after I paid. Not encouraging… More

by Tygress4u
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 17, 2021

I’m consistently impressed by the Ganley Ford West service team and have been a loyal customer for 11 years now. I had the pleasure of working with Dave recently, who was kind and helpful. More

by kecbella
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Moga
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 17, 2021 -

Ken Ganley Ford Parma responded

Thank you for your review and kind words for Dave and the team! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ganley Ford West.

June 17, 2021

Dave Moga time and time again goes above and beyond to Dave Moga time and time again goes above and beyond to make the (not so fun maintenance aspect) enjoyable as possible. Always a smile on his face, g More

by BRADLEY2030
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 17, 2021 -

Ken Ganley Ford Parma responded

Thank you so much for your excellent review! We are so glad that Dave had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Ganley Ford West. Please don't hesitate to reach out if you need anything else.

June 15, 2021

Good work on my truck but took three days to put in a air compressor for the AC. Need to better with communication with the customer. More

by rodBig Daddyriguez0749.er
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Trainer
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