Ken Ganley Ford Parma - Service Center

The work performed was excellent. The parts department did run into some issues with first procuring the parts, then on their arrival finding they'd ordered two of the same side, which is the only reason did run into some issues with first procuring the parts, then on their arrival finding they'd ordered two of the same side, which is the only reason this visit gets four stars. Everything was resolved however and Dave in Service came through by offering a loaner, due to the extended delays. This helped my situation quite a bit. I have the vehicle back now, it's like it was when it was new again. It's why I keep going back to Ganley. Sure I could find less expensive options, but you cannot beat the quality of work or the warranty provided on that work. The people are friendly and willing to help, but it's them standing by their work that means the most. The lady at the cashier window, whose name I now cannot remember for the life of me (sorry), was just such a pleasure to deal with as well. Thank you all for another great experience! More

Service department is always helpful and courteous. I have always found their work to be of good quality and good value. They kept in contact as they worked on the car. have always found their work to be of good quality and good value. They kept in contact as they worked on the car. More

Quick and friendly! Never feel like they’re trying to scam me into buying services I don’t need. I always use “The Works” coupon when I get my Ford serviced and it’s a great price. scam me into buying services I don’t need. I always use “The Works” coupon when I get my Ford serviced and it’s a great price. More

Always room for improvement, this dealership gets it done right. Schedule times are good and the service was good also, but like I said it always room for improvement right. Schedule times are good and the service was good also, but like I said it always room for improvement More

Very informative on issues with my car an suggestions on how to fix it. Went for oil change very satisfied with everything.car wash plus how to fix it. Went for oil change very satisfied with everything.car wash plus More

Great service! Employees are friendly And knowledgeable, they were able to fit me in to the schedule in a timely manner. I highly recommend Ganley Ford West they were able to fit me in to the schedule in a timely manner. I highly recommend Ganley Ford West More

Service department was fantastic. Aaron was such a great person to deal with. We will return if there are any further service needs. Honest and fair! person to deal with. We will return if there are any further service needs. Honest and fair! More

Service was as promised. Staff professional. Questions answered to my satisfaction. Office was well lighted. Employees following safety precautions regarding current conditions. Thanks for the car wash. answered to my satisfaction. Office was well lighted. Employees following safety precautions regarding current conditions. Thanks for the car wash. More

I’m impressed with the service center and friendly customer service staff. Prices are responsible. I was kept in constant contact and will return with my vehicles customer service staff. Prices are responsible. I was kept in constant contact and will return with my vehicles More

Clean and sanitized showroom restroom service center, the waiting area was cleaned and sanitized while i waited service was fast friendly and courteous. Plus a carwash waiting area was cleaned and sanitized while i waited service was fast friendly and courteous. Plus a carwash More