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Ken Ganley Ford Parma - Service Center
Cleveland, OH
1,881 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,881 Reviews of Ken Ganley Ford Parma - Service Center
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September 21, 2020
Great Service! Would highly recommend Ganley Ford West for any of your service needs. If your looking for a new car John Rupert was awesome! for any of your service needs. If your looking for a new car John Rupert was awesome! More
by Cherriseeman
Verified Customer
September 15, 2020
I was there almost 4hrs and never saw anyone clean or sanitize anything. The Service Dept. I didn't wait to see if they sanitized my vehicle. But the waiting room had customers in and out and no one was sanitize anything. The Service Dept. I didn't wait to see if they sanitized my vehicle. But the waiting room had customers in and out and no one was there to clean between customers. Sad! Today Ganley West failed the Customer. Still love the service but. Covid-19 is still real. More
by Road Warrior
Employees Worked With
cashier She noticed we were there for a few hrs., Ashley Neely
September 04, 2020
Excellent Service! Friendly staff and problem all fixed. Explained process in detail on the question I had I’m an easy to understand way. Thanks! Explained process in detail on the question I had I’m an easy to understand way. Thanks! More
by angpaul1956
Employees Worked With
Nick Seminatore, Ashley Neely
September 01, 2020
This dealership is the best’ Everyone is very helpful and knowledgeable! The staff even helps me set up my Ford pass account. I will bring all my cars here for repairs and maintenance. and knowledgeable! The staff even helps me set up my Ford pass account. I will bring all my cars here for repairs and maintenance. More
by Wardy916
September 01, 2020
Received an appointment in a timely matter, fix my car. But you would have thought they would have washed it cleaned it for $200.00 plus dollars? But you would have thought they would have washed it cleaned it for $200.00 plus dollars? More
by bonniejeff
Employees Worked With
Ashley Neely
September 01, 2020
Excellent experience have purchased last 3 cars at Ganley West and have all service done there. Two years ago I moved from Fairview to further east I continue to travel the extra time and distance because I West and have all service done there. Two years ago I moved from Fairview to further east I continue to travel the extra time and distance because I know my car and well being in good hands. More
by rubarb14
Employees Worked With
Nick Seminatore
August 28, 2020
Ashley with the service department was awesome! Very informative and helpful. She Made a stressful day due to car trouble much better. Very happy with the service informative and helpful. She Made a stressful day due to car trouble much better. Very happy with the service More
by Haley k
Employees Worked With
Ashley Neely
August 28, 2020
Ganley Ford West is always there for me and my Escape. The dealer and the people are friendly, helpful, and always accommodating to my car service. The dealer and the people are friendly, helpful, and always accommodating to my car service. More
by LISAPRATT1957
Employees Worked With
Nick Seminatore, Ashley Neely
August 27, 2020
the "complimentary" inspection was a huge & wonderful Monday AM surprise. A great way to start the day & week !!! Thank you Jeremy !!!! Hope you won't get into trouble . Monday AM surprise. A great way to start the day & week !!! Thank you Jeremy !!!! Hope you won't get into trouble . More
by DOMEANDVALI
Employees Worked With
jeremy machacek
August 27, 2020
Sales people were nice not pushy. Disappointed that there was not a car wash after service. I did return 5 times for the same repair. Not happy with that was not a car wash after service. I did return 5 times for the same repair. Not happy with that More
by Sbpogue51
Employees Worked With
Ashley Neely
