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Ken Ganley Ford Parma - Service Center

Cleveland, OH

4.6
2,050 Reviews
Call Service Center (888) 433-2764

2,050 Reviews of Ken Ganley Ford Parma - Service Center

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November 03, 2021

Dealership was a very friendly atmosphere I had a pleasant experience with whom ever I was in contact with I just didn’t like that they had no loner vehicles available More

by M.ANDREA651
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley Neely
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Nov 03, 2021 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

November 03, 2021

Dave, assistant Service Manager, is an on his game. I needed to catch a plane, Dave got me in and out for oil change and tire rotation. Great price and service needs met. Thanks for getting my van washed More

by Chris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 03, 2021 -

Ken Ganley Ford Parma responded

It's great to hear that Dave and our team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Ganley Ford West!

November 01, 2021

I like Ganley West service because they don't overbook so the general maintenance takes less time this includes the courtesy wash. More

by RAZMAR
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ashley Neely
Report | Print
Nov 02, 2021 -

Ken Ganley Ford Parma responded

We appreciate your business and our team looks forward to serving you again soon!

October 29, 2021

Carlyle was my service writer. I don’t know if I have ever had a service writer that was more courteous and responsive with following up on progress. Thanks. More

by ezela
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlyle Franklin
Report | Print
Oct 29, 2021 -

Ken Ganley Ford Parma responded

Thank you for your very kind review. Carlyle and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ganley Ford West.

October 29, 2021

Friendly! And very clean. The guy who help my with my service was very polite and professional! More

by jmw011976
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 30, 2021 -

Ken Ganley Ford Parma responded

Thank you for choosing Ganley Ford West, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

October 29, 2021

Miscommunication between service department, parts department and customer. I was told had to make parts order and pay ahead of time which was incorrect. Led to over ordering a part and having to retu More

by kw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
October 29, 2021

Ganley West did remarkable job with making my repairs right even with my scheduling times. More

by mfamily5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Moga
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley Neely
Report | Print
Oct 29, 2021 -

Ken Ganley Ford Parma responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

October 27, 2021

Friendly staff, especially Dave. Punctual and accommodating. Here’s the remaining words. Mary had a More

by Gonowhere
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley Neely
Report | Print
Oct 28, 2021 -

Ken Ganley Ford Parma responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

October 26, 2021

Very friendly and helpful and they always try to work with my schedule and let me know when my suv needs service More

by dianapow64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley Neely
Report | Print
Oct 26, 2021 -

Ken Ganley Ford Parma responded

Thank you, Diana! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ganley Ford West.

October 22, 2021

Carlyle was extremely courteous. However, being that the vehicle being serviced was a 2014 Ford Escape with only 45,000 miles on it, I am still unclear as to why it should have needed to have the trans More

by RB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlyle Franklin
Report | Print
Oct 24, 2021 -

Ken Ganley Ford Parma responded

Thank you for your review. Quality customer service is always our number one priority, and we're sorry to hear that you weren't fully satisfied with you experience. Please don't hesitate to reach out if we can clear up any questions or concerns you may have. Thank you again for choosing Ganley Ford West, we hope you will give us another opportunity to serve you!

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