Ken Ganley Ford Parma - Service Center

2 times in 9 months had to wait 7 to 12 days to get car repaired. Took 4 days before it was even looked at repaired. Took 4 days before it was even looked at More

The Dealership is outstanding and is always clean. Service is always good and honest. Well trained and very trustworthy. This is my first Truck here and will always be coming back for more vehicles. Service is always good and honest. Well trained and very trustworthy. This is my first Truck here and will always be coming back for more vehicles. More

Last minute scheduling for the Works I called Service and Nicholas scheduled me right in for Saturday morning as I was taking a last minute trip and did not want to travel until my SUV ha I called Service and Nicholas scheduled me right in for Saturday morning as I was taking a last minute trip and did not want to travel until my SUV had the Works package. It had less than 10,000 total miles, but I feel better knowing all is well before traveling. Had my SUV in and out within an hour for my 8 hour trip. You guys are the BEST! More

I was completely satisfiedEverything was done on time in a good manner friendly as I requested easy appointment schedule done quickly with ford service professionals a good manner friendly as I requested easy appointment schedule done quickly with ford service professionals More

I purchased a 2011 Ford Focus SE sedan in 2018 from Mark Rezzano. He was patient, professional, funny and down to earth. I returned for services and got a chance to meet Ashley and Nick. Friendly. Professio Rezzano. He was patient, professional, funny and down to earth. I returned for services and got a chance to meet Ashley and Nick. Friendly. Professional. Thorough. I didn't feel rushed or pressured to buy a car while checking out cars, and when it came time for servicing, Ashley and Nick worked together and explained things upfront and verified things for me in advance. When it comes time for me to buy again, there is no doubt that Ganley West Ford and Mark Rezzano will be my first stop!!! More

My visit on Saturday went very well. The gentleman was very honest with me like always. Thank you for help. See you all next time. very honest with me like always. Thank you for help. See you all next time. More

Thumbs up Went in for an oil change got the change and was out the same day. Engine light was on and they worked with me on the price. Went in for an oil change got the change and was out the same day. Engine light was on and they worked with me on the price. More

The coordinator took care since my arrival, came to provide a heads up when there was going to be a 20 minutes delay during the recall repair. Excellent communication and attention. provide a heads up when there was going to be a 20 minutes delay during the recall repair. Excellent communication and attention. More

They were professional and did a good job. I was pleased with the job they did and got me in and out in a timely fashion. with the job they did and got me in and out in a timely fashion. More

Oil change, new tires and check engine light on. I got four new tires, an oil change and my check engine light checked. Everyone was nice and explained what was going on. The car was washed and parke I got four new tires, an oil change and my check engine light checked. Everyone was nice and explained what was going on. The car was washed and parked in an easy to reach spot. More