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Ken Ganley Ford Parma - Service Center

Cleveland, OH

4.6
1,955 Reviews
Call Service Center (888) 433-2764

1,955 Reviews of Ken Ganley Ford Parma - Service Center

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August 01, 2024

Dave Moga service advisor was outstanding With his customer service which is rare today and courtesy More

by Breeze1955
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 02, 2024 -

Ken Ganley Ford Parma responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Dave met your expectations. Thank you for choosing Ken Ganley Ford Parma, we look forward to having you as a valued customer for many years to come!

July 31, 2024

They are friendly and get the work done very quickly. I've been coming here for years and they are great. More

by LDAVIS4856
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alicia Jeffery
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Jul 31, 2024 -

Ken Ganley Ford Parma responded

Thanks for sharing about your experience with Ken Ganley Ford Parma. We appreciate your business and hope to see you again soon!

July 31, 2024

My service advisor, Dave was awesome! When he went to check me out, we realized they should’ve changed my filters because I had the maintenance plan but they didn’t see it. He sent my car More

by FTHRS2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 01, 2024 -

Ken Ganley Ford Parma responded

It's great to hear that Dave was able to help you out. We aim to ensure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford Parma!

Aug 02, 2024 -

Ken Ganley Ford Parma responded

Hi, thanks for your praise and kind comments about our team. Please don't hesitate to reach out to us if there's anything more we can do!

July 31, 2024

Service advisor was excellent. Reccomended future services and cost estimates. . Service was provided in a timely manner. More

by GORDON02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Kubow
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Aug 01, 2024 -

Ken Ganley Ford Parma responded

Gordon, Thank you for your very kind service review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Ford Parma.

Aug 02, 2024 -

Ken Ganley Ford Parma responded

Hi, thank you for sharing your positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

July 31, 2024

Great service every time. Will makes sure everything is done correctly! I recommend the dealership. More

by GEORGEJBODE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Monske
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Aug 01, 2024 -

Ken Ganley Ford Parma responded

George, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford Parma.

Aug 02, 2024 -

Ken Ganley Ford Parma responded

Hi, we are very happy we could provide you with a positive experience! Thanks for the recommendation and have an amazing day!

July 30, 2024

Poor communication and I think lack of information and accountability this is the second time I have had issues More

by remwelker@gmail
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bolaji Adeyemi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Acker
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Aug 01, 2024 -

Ken Ganley Ford Parma responded

Hello, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Parma did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

July 05, 2024

Associates is definitely very customer oriented & friendly & keeps you updated with what’s going on. More

by Speed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alicia Jeffery
Report | Print
Jul 06, 2024 -

Ken Ganley Ford Parma responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

July 03, 2024

Annee does an excellent job of making sure all of your needs are taken care of. I’m so happy with the customer service and care she puts into what she does! The best! More

by katie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Annee Close
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Jul 03, 2024 -

Ken Ganley Ford Parma responded

Katie, it has been a pleasure serving you. Quality customer service is always our top priority, and we're happy to hear that we met your expectations. Thank you for choosing Ken Ganley Ford Parma; we look forward to having you as a valued customer for many years to come!

July 02, 2024

Need a car. See Madeline Vega at Ken Ganley Ford west in Parma! She is also speaks Spanish for out our Latino friends. More

by frannie_d
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madeline Vega, Will Monske
Report | Print
Jul 03, 2024 -

Ken Ganley Ford Parma responded

Thank you, Frannie! It has been a pleasure serving you. Quality customer service is always our top priority, and we're happy to hear that Madeline met your expectations. Thank you again for choosing Ken Ganley Ford Parma. We look forward to having you as one of our valued customers for many more years!

June 28, 2024

I used to go here when it was bob gillingham, since Ken ganley took over I have no complaints More

by ADKOMAR3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeromy Acord, Will Monske
Report | Print
Jun 28, 2024 -

Ken Ganley Ford Parma responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

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