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Ken Ganley Kia Alliance - Service Center

Alliance, OH

4.8
116 Reviews

116 Reviews of Ken Ganley Kia Alliance - Service Center

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January 30, 2025

Truly one of the best places I’ve bought a car. Top notch h service. While sitting waiting for my car service to be finished the young man that sold me the car walked thru. He recognized me immedia More

by stephanie_lohr59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike DeLisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brent Steed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2025 -

Ken Ganley Kia Alliance responded

Hey Stephanie! So happy to hear you had a great experience with us in service and sales! We strive to be here for our customers and make sure they are taken care of! Hope you love your new car! "We wanna see ya in a Ken Ganley Kia!!" Come see us again! Take care!

January 21, 2025

Service guy was wonderful! Made my visit so enjoyable! He's only been there 2 months and already I see a huge difference! More

by Me331971
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Steed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2025 -

Ken Ganley Kia Alliance responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Kia Alliance! We are always more than happy to assist you if anything else comes up. Take care!

January 13, 2025

The work performed was fine, except for the tire rotation performed. The actual rotation was okay, but my tire pressure was never checked and adjusted. I daily check my tire pressure. All four tires needed a More

by rabbi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike DeLisi
4.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Brown
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2025 -

Ken Ganley Kia Alliance responded

Good morning! Thank you for the 5 star review, we appreciate it! With the extreme cold temps the pressure can fluctuate a pound here or there. If you have any questions or concerns the service department is here to help, please give them a call! Have a wonderful day!

Jan 16, 2025 -

rabbi responded

I know temperature affects tire pressure, but you never addressed my concern. My tire pressure was never checked. If it was, the pressures would have been corrected, but they weren’t. So, that leads me to believe, as I stated previously, the tire pressure was never checked and corrected, as it should have been. Or, it was checked, and never corrected. Either way, I put the pressure to the recommended factory settings for front and rear tires being it is winter. If this would have happened in summer, it would have been a pound or two less.

January 05, 2025

Very kind, knowledgeable! Explained everything and helped me get the best deal! Thank you much! More

by Sdesarro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike DeLisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2025 -

Ken Ganley Kia Alliance responded

Hi, thank you for your kind words and this wonderful review! Until the next time we meet, take care!

January 04, 2025

I went in for warranty work. The time estimate was perfect. Repairs completed except for one that required a parts order ,but I was made aware of that before they started. They t More

by rickjsimmers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike DeLisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2025 -

Ken Ganley Kia Alliance responded

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

December 15, 2024

Dealer - ship service was about as just near as good a service I ever I had More

by Ever
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike DeLisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2024 -

Ken Ganley Kia Alliance responded

Hello, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

December 11, 2024

The warrantee service rendered by Steve was extraordinary. Cat say enough good things. Pleasantly surprised by Ganley generously covering our parts. Kindness and professionalism specically by S More

by dscannon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2024 -

Ken Ganley Kia Alliance responded

Thank you so much for the kind review! We appreciate you! Let us know if you need anything in the future! Happy Holidays!

December 03, 2024

Josh Davis and the Staff were so eager to help me as I had to leave my car due to a recall. They had a courtesy car ready for me. The service department kept me in the loop as they awaited the part to a More

by Mrs. Pol
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steven Brown and Christy in the Service department.
Dec 05, 2024 -

Ken Ganley Kia Alliance responded

Thank you for the nice review! We appreciate you and are here to help! Let us know if you need anything in the future! Take care!

December 02, 2024

The staff is very friendly and professional. Good communication every time. The building is always very clean. More

by jackiemo48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Dec 03, 2024 -

Ken Ganley Kia Alliance responded

Thank you Jackie!! Come see us again! Take care!

October 28, 2024

Excellent service fast and efficient very courteous and plenty of coffee to drink got a fast appointment More

by quietsuzie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
Nov 02, 2024 -

Ken Ganley Kia Alliance responded

Thank you for letting us know how we did! We are always here if you need anything in the future! Hope to see you again! Have a a great day!