Ken Ganley Kia Medina

WARRANTY NO GOOD Ball joint and stabilizer bars.said were bad told warranty would not cover ask to see manager he said to call back next day to talk to the used car ma Ball joint and stabilizer bars.said were bad told warranty would not cover ask to see manager he said to call back next day to talk to the used car manager called 3 times left message called manager from day before no answer They treat you like gold tell you sign papers.I will not be going back for my next car there's alot of dealers our there will try someone new. More

2 sportage for 222 deal 1 sportage for 111 a month and 5995 down and 2 for 222 and 5995 down for each car. What genius came up with this? 1 sportage for 111 a month and 5995 down and 2 for 222 and 5995 down for each car. What genius came up with this? More

Unprofessional Very unprofessional. Once you buy the car they treat you like crap. Never ever go here. I have had to take my car in several times for service there i Very unprofessional. Once you buy the car they treat you like crap. Never ever go here. I have had to take my car in several times for service there is a problem everytime. More

TEST DRIVE Female with 2 kids went to test drive a Rio. The salesman, jumped on us before we even got out of the car. I provided my license and asked to drive a Female with 2 kids went to test drive a Rio. The salesman, jumped on us before we even got out of the car. I provided my license and asked to drive a Rio before I do anything else I want to know if the car was right for me.He said " ok, let me talk to my manager. We waited 5 minutes and he returned. He said they do not have any Rio's to drive, they sell quick!. Maybe we'll get some in. He dismissed me and we left with no offer of driving anything. I then called Doraty Kia 5 minutes later and was told by a different salesman that they have the cars in stock, no problem. I did call the manager and vented my anger and frustration. A perfect case of judging a buyer by appearance. I drove my sons old beat up Corolla because I was putting gas in his car. The deal would have been in cash. More

No issues Went in to look at the Kia Optima. Wasn't able to come to terms on a deal that I would like, but my salesman wasn't the least bit pushy, and wasn't up Went in to look at the Kia Optima. Wasn't able to come to terms on a deal that I would like, but my salesman wasn't the least bit pushy, and wasn't upset at all when I passed on a deal. I was treated well by everyone I came into contact with More

One star is one too many! Bill Doraty is very friendly and accommodating until you purchase a vehicle. I have had a couple problems and NO one will return a phone call. I have Bill Doraty is very friendly and accommodating until you purchase a vehicle. I have had a couple problems and NO one will return a phone call. I have a refund of GAP insurance due me and have been waiting for 8 weeks. I called today and was told everything was in the works. I asked for the insurance company's contact info and when I called them, I was told that the dealership has never cancelled the policy! I was also informed that the dealership is responsible for the refund - again another lie from Doraty as they have repeatedly told me that the refund comes from the insurance company. NOTHING has been honest and above board since I signed the papers. DO NOT go to this dealer. My next step is to file a complaint with the State Attorney General. More

Avoid this dealer Bought a used car recently at Doraty, won't ever go back. They didn't pay off my lease in a timely manner and I got a bill from Kia for $1700 that the Bought a used car recently at Doraty, won't ever go back. They didn't pay off my lease in a timely manner and I got a bill from Kia for $1700 that the dealer was responsible for. They messed up my title transfer, which I had to rectify with the lien holder, I left multiple messages with different departments and never received one returned phone call. Terrible customer service, disrespectful people, worst experience I've ever had at a car dealership More

Fantastic Sales I had my previous car for 12 years. It was a great car but I needed something newer and alittle bigger. I am a single mom and had never gone through I had my previous car for 12 years. It was a great car but I needed something newer and alittle bigger. I am a single mom and had never gone through this process and my credit score wasn't the best due to college loans. Alex Bacisin was my salesman and he was fantastic. He was helpful, understanding and I never felt judged for my credit score. He listened to what I was looking for and the price I needed to stay at and he found the perfect car for my daughter and I. I would highly recommend anyone to not only go to Bill Doraty Kia but to request Alex for a salesman. He made this who experience great. I will defiantly go back when I am ready for another vehicle! More

Respected Kia went above and beyond the expectations of a dealership. With my poor credit my salesman had me driving away in a 2016.... Love this place. Kia went above and beyond the expectations of a dealership. With my poor credit my salesman had me driving away in a 2016.... Love this place. More

Rude, obnoxious, arrogant, demeaning, rot gut Rude, obnoxious and arrogant describes the new car sales manager at Doraty Kia in Medina. I had an interest in a Kia Soul. After I stated the monthly Rude, obnoxious and arrogant describes the new car sales manager at Doraty Kia in Medina. I had an interest in a Kia Soul. After I stated the monthly payment, down payment and term I was desiring, the salesman came back with an additional year longer term, and a monthly payment that was $65 more a month. After being there for well over an hour questioning the numbers, the sales manager ripped up the sales terms and numbers, screamed at me and ordered me out of the dealership. Other salesman took his direction and copied his behavior and jumped into this "scene" he created. Moreover, customers, parents and children witnessed his behavior as I allowed himself to embarrass the dealership he represented. An absolute knuckle dragger he was. Presently, this dealership is in a remodel phase of their building. They should be in their remodeling phase of customer demeanor, customer approach, customer retention and customer relations. A new building, built on the outside, does not show a weak foundation for a customer, focused service. Montrose Kia of Sheffield Lake was the absolute complete opposite. Stellar in customer approach, exceptional in customer rapport, tremendous value on the customer's needs and ten star service is what I received. Steve..Westlake More